1 James Street West, Bath, BA1 2DA, United Kingdom
#21 of 42 hotels in Bath
Guests' ChoiceBased on 6804 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.4
Facilities
8.9
Staff
9.0
Value for money
8.1
Free WiFi
8.6
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End of dialog contentReviewed: 8 May 2024
Dean
United KingdomAll good..
Location
Stayed in May 2024
Reviewed: 8 May 2024
Katie
United KingdomNothing.
We had such a lovely stay at the hotel, the staff were excellent and everything was to a really high standard.
Stayed in May 2024
Reviewed: 8 May 2024
Harry
United KingdomNothing
Spa brilliant , big rooms , 2 beds big tv , price was great value , fresh water and snacks in rooms
Stayed in May 2024
Reviewed: 7 May 2024
Eliza
United KingdomNothing
The pool and spa facilities were gorgeous and the bedroom was really comfortable and clean
Stayed in May 2024
Reviewed: 5 May 2024
Ruth
United KingdomNothing really
The location was perfect, the wellness center and everything.
Stayed in May 2024
Reviewed: 4 May 2024
Shahan
United KingdomA very nice location, very nice hotel, very clean my spot
Stayed in April 2024
Reviewed: 2 May 2024
Eleanor
United KingdomEverything was great but the breakfast was a bit bland, (it's not a cooked breakfast buffet, you order any hot breakfast food which also meant a short wait for food to come out).
The staff were really friendly, especially the manager Ben, who greeted us on arrival, and was so friendly throughout our stay. He ensured we were able to check out a little later as we wanted slightly longer to get ready. We felt like we got a lovely luxury experience for a reasonable price. The bed & pillows were really comfy, and the room was designed well with plenty of mirrors/lighting to get ready (we were staying ahead of a friend's wedding). The drink token on arrival was a lovely touch too.
Stayed in April 2024
Reviewed: 2 May 2024
Sharon
United KingdomThe price of the room. Very aware you are paying Bath prices.
Excellent staff, everybody we came across were very friendly, helpful and polite. Clean. Good breakfast service. Very good central position.
Stayed in April 2024
Reviewed: 1 May 2024
Kerry
United KingdomThe shower pressure was pretty terrible in room 212.
Clean room
Stayed in April 2024
Reviewed: 30 April 2024
Sam
New ZealandNothing the place was great.
Great location and very well appointed, the staff were really welcoming and accommodating to us. They went above and beyond to make our stay enjoyable.
Stayed in April 2024
Reviewed: 30 April 2024
Fiona
United KingdomForgot to bring my swim suit.
Lovely hotel , right in the centre, with a sauna and pool , good bar and great breakfast
Stayed in April 2024
Reviewed: 30 April 2024
Allison
United KingdomWas under the impression from website that room would have a Nespresso machine though it seems these are restricted to deluxe rooms.
Comfortable and clean. Great breakfast though at extra cost.
Stayed in April 2024
Reviewed: 29 April 2024
Kate
United KingdomIt was a bit noisy from an adjoining room.
Lovely room and great spa. Breakfast was lovely and worth the extra. Location is walkable to everything in the centre.
Stayed in April 2024
Reviewed: 29 April 2024
Calvert
United KingdomNot very sustainable housekeeping as my soap and shower cap were disposed of after single use and my towels changed when I could easily have re-used
Easy to find, great location, lovely room, gym and spa
Stayed in April 2024
Reviewed: 28 April 2024
Sarah
United KingdomBreakfast service on Saturday was a little slow
Room and Spa facilities were very nice
Stayed in April 2024
Reviewed: 28 April 2024
Angelica
United KingdomNA
Perfect location, very clean and modern ! Everything was perfect !
Stayed in April 2024
Reviewed: 28 April 2024
Richard
United KingdomThe high cost of the room didn’t include breakfast
Large comfortable bed well designed room and bathroom , tea making in room . Lovely swimming pool and steam room
Stayed in April 2024
Reviewed: 27 April 2024
Marie
United KingdomBreakfast was very dissapointing, it was cooked to order. We ordered 2 eggs on toast and requested sides of bacon and mushrooms. We had to laugh at the one mushroom and one slice of bacon. As usual at breakfast, there were so many guests we were seated in the second seating area, with unsuitable music being played, air con on full blast when it wasn’t required , very uncomfortable low plastic seating would look more at home in a children’s nursery. Having said that the staff worked very hard to deal with everyone.
Great location close to centre
Stayed in April 2024
Reviewed: 27 April 2024
Cathy
United KingdomNothing - all was good.
The pool facilities were great and not too busy. The bar area was ok with really good staff. The room was comfortable and with good facilities. I didn't eat in at all so couldn't comment
Stayed in April 2024
Reviewed: 26 April 2024
Debs
United KingdomNothing to report.
Staff friendly and helpful. Immaculate room. Comfortable bed. Excellent shower. Lovely deep bath. Very happy with it all and would definitely recommend and come back again. 10/10
Stayed in April 2024
Reviewed: 26 April 2024
Elizabeth
United KingdomRoom was great staff were great, room facilities excellent, had a great stay. Really made it special
Stayed in March 2024
Reviewed: 26 April 2024
Gemma
United KingdomVery good location to see bath. The staff was lovely and the pool was great
Stayed in April 2024
Reviewed: 25 April 2024
Christina
United KingdomWe liked everything
The room was very spacious and clean Loved the pillows, you don't usually get that many pillows in a hotel and normally need to ask for more. The staff topped up our teas, coffee etc, we needed to ask for more milk and they were very happy to help. Reception staff were very welcoming and friendly, particularly the duty manager (didn't get his name) Location was perfect
Stayed in April 2024
Reviewed: 25 April 2024
David
United KingdomMany hotels I've stayed in have subtle lighting for use at night which makes night-time visits to the bathroom. Our room was almost pitch black with the lights out which is great for sleep but not for moving around.
Staff were friendly and helpful. We were upgraded to a superior room on arrival which was a bonus. Room was spacious, clean, quiet and well appointed. Breakfast was good and location was conveinient for our trips into Bath
Stayed in April 2024
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