With regards to housekeeping, there was a lack of attention to detail in the room as there were no bath towels when I arrived. However the lovely lady at the front desk was quick to follow up my request.

Friendliness and helpfulness of all staff Ease of check-in Accessibility of lift to room Good sized room Location and accessibility to a range of public transport

Stayed in August 2023

N/A

Location was great. Staff were kind. Our room was upgraded.

Stayed in August 2023

- We struggled to locate the hotel the first time, as there are different road intersections and hotels around the area. - I found the bath/shower hard to figure out, toilet seems to be on water economy mode all the time. - Staff hit and miss, some of them attentive while others not that much. - Didn’t see the lounge/bar area open or with people during our stay.

- Perfect location, 3 mins walk from Gloucester Rd tube station, located in the Piccadilly line that connects most of Central London and Heathrow Airport. - Comfortable, spacious rooms full of Victorian character, pleasant and luxurious, with elegant decoration, a real delight to stay in this hotel! - We got a reasonable rate for our room. - Wholesome continental breakfast included with a variety of pastries, fruit, charcuterie, cheeses, marmalade and jams, toasts, cereals… excellent!! - Probably the best 4 star hotel I’ve stayed in Central London.

Stayed in July 2023

As in many older houses, the walls seem a bit thin if you happen to have noisy neighbours.

Very nicely decorated and clean. Excellent location near the Tube and e.g. Natural History Museum, Harrod’s and Royal Albert Hall. Nice staff. No restaurant, but many in the neighbourhood. Quite a nice breakfast in a very pretty little breakfast room. A nice bathroom. Definitely worth the money.

Stayed in August 2023

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Good location

Stayed in July 2023

Tap pressure in bathroom sink was too hard and was hard to use tap without splashing all around.

Good location, close to station.

Stayed in August 2023

The staff at reception is very friendly, welcoming and helpful. Very informative to share the route to main attractions we want to visit in Kensington area. Keep up the excellent service!

Stayed in July 2023

All good

Clean, Comfortable, Staff very supportive and accessable and perfect location.

Stayed in July 2023

Nothing at all. Will definitely be using again.

It was very clean, calm and in a great location. Staff were polite and helpful. A small bar area to end our evening was a bonus.

Stayed in July 2023

Nothing

The staff were very helpful throughout our stay

Stayed in July 2023

The temperature in the rooms was very irregular despite the thermostat. And the “continental” breakfast is not worth the price at all. It was really disappointing.

The beds were comfortable.

Stayed in July 2023

The location and value for money

Stayed in July 2023

The hotel have not yet validated my stay just under a month after checking out so unfortunately I haven't received my reward yet on booking.com.

Stayed in June 2023

The Breakfast was poor I would advise eating it elsewhere

Stayed in July 2023

Everything was great about this property!

Fabulous boutique hotel! Great location! I

Stayed in July 2023

Breakfast

Location. Comfortable bedroom.

Stayed in July 2023

Difficult to understand how to turn on shower, eventually had a hot shower. Bath drain plug hole was blocked. Fridge in room was inside a cupboard and therefore, due to lack of ventilation, was over heating.

Small hotel close to underground. Allowed us to check in early. Nice room with en suite. Air con, tea and coffee, TV. Quiet at night. Breakfast was continental, plentiful with lots of options. Lots of cafes and a Waitrose nearby.

Stayed in July 2023

Pleasant enough property, but a bit “tired”. Carpeting needs renewal. Elevator entertainingly slow.

Stayed in July 2023

Needs updated, the furniture is old and falling apart

Location excellent for Picadilly Line and close to Big Bus stop. The bed was very comfortable.

Stayed in July 2023

Shower wasn’t very powerful and you could hear the trains

Great location

Stayed in July 2023

Breakfast not great The lifts were slow ; used stairs instead . Had to use stairs to get to the room as we were staying in an added in addition

Great location Clean Staff were friendly and helpful

Stayed in May 2023

Very little

Did not take breakfast, location for my trip was good

Stayed in July 2023

Nothing special Very expensive but it’s London

The location was excellent

Stayed in June 2023

The curtains or blinds were not dark enough. Light was filtering in from daybreak. It was too bright to sleep, especially since day break is now at 4am.

The room was spacious for solo traveller with child. It was also quiet despite several reviews stating that traffic sounds were too loud. The location was great. There are many tube lines available.

Stayed in June 2023

Old worn out furniture. Couch full of stains. Very bad breakfast. Coffee dreadful.

Quiet. Good location. Nice staff.

Stayed in June 2023