Hemel Hempstead Rd, Redbourn, Hemel Hempstead, AL3 7AF, United Kingdom
#40 of 43 hotels in Hemel Hempstead
Guests' ChoiceBased on 1775 hotel reviews
6.6Cleanliness
7.2
Comfort
7.2
Location
7.9
Facilities
6.8
Staff
7.8
Value for money
6.8
Free WiFi
7.2
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End of dialog contentReviewed: 5 May 2024
Helen
United KingdomThe place was very tired looking and run down. Reception staff were not that welcoming. The hotel was more not full. We arrived at 2.30, to be told we couldn’t check in till 3?, as the rooms were being cleaned? Strange beating in mind it was not busy. The lady then said it was because the cleaning trolley was in the corridor, we went back at 3 to be let in! Only one towel for a double room.
The room was quiet
Stayed in May 2024
Reviewed: 27 April 2024
Victoria
United KingdomStrange layout. So far away from restaurant.
Good value
Stayed in February 2024
Reviewed: 26 April 2024
Dr
United KingdomReception staff ignored my arrival which I found quite rude. The receptionist then gave me the wrong directions to my room
Stayed in April 2024
Reviewed: 25 April 2024
Christian
United KingdomVery busy breakfast, restaurant no room, one person only on desk at check in
Good rooms
Stayed in April 2024
Reviewed: 19 April 2024
Chris
United KingdomHemel is an expensive area for hotels, so other hotels i stay at and better at this price point.
Had seen some mixed reviews about the hotel, but have to say my experience was good. Room was well decorated and clean (as people had commented it can be a long walk from reception, but that didn't bother me), dinner and breakfast both good. Staff were pleasant and helpful.
Stayed in April 2024
Reviewed: 11 April 2024
Rob
United KingdomBuilding is a bit of a maze
Food was excellent. Bar and breakfast Staff really friendly and helpful Will book again
Stayed in April 2024
Reviewed: 10 April 2024
Kelly
United KingdomThe room was not as clean as it should be, with crumbs along the edges of the walls and splashes of liquid on the walls. The rooms were also a little tired but that would be overlooked if it had been spotlessly cleaned
Lovely setting and super handy for Luton airport, staff were exceptional and couldn’t be more helpful and friendly
Stayed in April 2024
Reviewed: 10 April 2024
Mark
United KingdomStaff very helpful and friendly. Sorted out table in bar for evening meal in dog-friendly area with full restaurant menu. Excellent buffet breakfast. Room clean and comfortable.
Stayed in April 2024
Reviewed: 25 March 2024
Richard
United KingdomLooking a bit tired around the edges
Friendly staff, good service
Stayed in February 2024
Reviewed: 18 March 2024
Barbara
United KingdomNothing
Welcoming - nice location and convenient
Stayed in March 2024
Reviewed: 17 March 2024
Sarah
United KingdomRoom was so far from reception, for female staying in their own wasn't ideal. No room service but can order deliveroo but took a solid 12 mins to walk to reception and back again so food was cold
Spacest room, plenty parking
Stayed in March 2024
Reviewed: 17 March 2024
Dekaio
United KingdomHad to turn of the radiator because it was too hot and open the window. Next day the locked the window and turned up the hearing and I got sick.
Stayed in March 2024
Reviewed: 26 February 2024
Richie
United KingdomThe room was a route march from Reception - crazy .... hotel is in-between Hemel and Redborne. Around £15 in a taxi to Hemel.
Room was okay - shower was okay -
Stayed in February 2024
Reviewed: 20 February 2024
Nez
United KingdomBit over priced. My course colleagues stayed in a nearby hotel as they could not afford room price though we were training on site. Furnishings, doors etc outdated. No automated door disabled guests or guests with bags. Staff can be rude and disconnected. With TLC would be amazing, lots of space to add spa facilities to expand on guest facilities.
It’s clean and smart. Good is delicious. Room was nice and met all the basic needs.
Stayed in February 2024
Reviewed: 19 February 2024
Sarah
United KingdomStaff availability in the bar,always had to go look for someone. Ripped curtains in room.
Stayed in February 2024
Reviewed: 6 February 2024
Jennie
United KingdomMy only dislike would be no plug sockets near the bed
Clean rooms, and as a female on my own I didn't have any concerns about eating alone as I have had in other hotels
Stayed in February 2024
Reviewed: 25 January 2024
Jonathan
United KingdomDespite the friendliness of some staff, it couldn’t lift that my room looked so tired and had a number of electric faults.
Not all breakfast items available, but what was left was fine.
Stayed in January 2024
Reviewed: 25 January 2024
Charmaine
United KingdomThe hotel and staff was lovely. I would consider staying again
Stayed in December 2023
Reviewed: 19 January 2024
Jane
United KingdomFriendly staff. Quick check in and out. Really comfortable bed. Bedroom was a lovely warm temperature as it was -3 outside.
Stayed in January 2024
Reviewed: 9 January 2024
Lee
United KingdomNot much
Car park near
Stayed in December 2023
Reviewed: 4 January 2024
Lynn
United KingdomProperty spread over large area room didn’t have a bath
Location for showground
Stayed in December 2023
Reviewed: 1 January 2024
Allan
United KingdomThe mattress was inadequate unless you like s pure sprung orthopaedic bed.
The breakfast was excellent. The mattress was inadequate unless you like s pure sprung orthopaedic bed.
Stayed in December 2023
Reviewed: 30 December 2023
Michael
United KingdomWe needed another blanket. For a weekend break it needs to be closer to pubs and restaurants etc. Shame but that's the truth. Not a consideration for us this time.
Breakfast but no fried eggs 😕
Stayed in December 2023
Reviewed: 14 December 2023
James
United KingdomAging decor and musty. Very poor coffee.
Location and price
Stayed in December 2023
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