Bagshot Road, Sunninghill, Ascot, SL5 9JH, United Kingdom
#6 of 9 hotels in Ascot
Guests' ChoiceBased on 2860 hotel reviews
7.5Cleanliness
7.9
Comfort
8.0
Location
8.6
Facilities
7.9
Staff
8.3
Value for money
7.3
Free WiFi
7.3
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End of dialog contentReviewed: 2 May 2024
Daren
United KingdomDated
Facilities were good
Stayed in April 2024
Reviewed: 30 April 2024
Stella
United KingdomReally cold in the public areas and no water in the bedrooms
The so facilities were excellent
Stayed in April 2024
Reviewed: 30 April 2024
Theo
United KingdomThere was a fowl odour as you entered reception, smelt like sewage from the adjacent toilets. Not a good first impression. Duty manager on reception wasn't very accommodating with not allowing even an extra hour for late checkout although he knew I'd arrived at 3am in the morning. So missed breakfast to try getting my full quota of sleep.
One of the best feature of the hotel is the spa facilities, highly recommended, with steam room, sauna, salt room, hydro pool etc, I could have stayed all day. Comfy bed and a quiet and good nights rest room size was larger than expected for a standard room, I will certainly return.
Stayed in April 2024
Reviewed: 30 April 2024
Rachel
United KingdomFelt the meal was quite expensive and we were disappointed
Spa facilities and fabulous breakfast
Stayed in April 2024
Reviewed: 28 April 2024
G
United KingdomNothing
Big room. Nice surroundings. Very efficient staff. And a bargain for what I paid. Some others paid double!!
Stayed in April 2024
Reviewed: 28 April 2024
James
United KingdomNo conditioner in bedroom. Noise. Breakfast was poor value for money - I’ve had much better breakfasts at less expensive hotels. Tea was lukewarm. No fruit provided in room (do-called super deluxe) or breakfast. Etc etc.
Orchids in room. The garden. Helpful staff dealing with complaint about noisy room and no way to firmly close window.
Stayed in April 2024
Reviewed: 28 April 2024
Tinka
United KingdomLimited pool access for kids, who are only allowed in between 9-11am and 4-7pm. Under 16s can't use the outdoor thermal pool or spa facilities, which is disappointing.
Nice pool and spa facilities.
Stayed in April 2024
Reviewed: 27 April 2024
Jp
United KingdomThe room can do with a kettle for early morning coffee, especially since my room was a distance to the restaurant
The spa was amazing!
Stayed in April 2024
Reviewed: 27 April 2024
Catherine
United KingdomSpa and food
Stayed in March 2024
Reviewed: 26 April 2024
David
United KingdomExcellent spa
Stayed in April 2024
Reviewed: 25 April 2024
Maz
United KingdomBeds are comfortable and clean. Amazing spa facilities. Staff are helpful and polite.
Stayed in April 2024
Reviewed: 22 April 2024
Victoria
United KingdomRoom looked old and in need of a refresh as did the rest of the hotel.
Spa.
Stayed in March 2024
Reviewed: 22 April 2024
Rebecca
United KingdomOdd smells around the hotel and spa Pillows were uncomfortable Cleanliness of communal areas, particularly seating at restaurant
The old fashioned cocktail was fantastic
Stayed in April 2024
Reviewed: 22 April 2024
Delyth
United KingdomBreakfast and dinner very disappointing. No a la carte breakfast. Salad at dinner was very basic and tasteless. We were not allowed to use the spa after checkout time. No EV charger on site.
Lovely spa although closed at 10pm. Staff were pleasant and room was quiet. Good location.
Stayed in April 2024
Reviewed: 21 April 2024
Sarah
United KingdomBathroom a little dated
Stayed in April 2024
Reviewed: 21 April 2024
Stuart
United KingdomLeisure facilities not available until 8am on the weekend is disappointing.
The bed was very comfortable and a very nice area the hotel is situated. Staff were ok, just ok.
Stayed in April 2024
Reviewed: 20 April 2024
Sefton
United Kingdomwas a bit disappointed that there was no jacuzzi
Everything was great,
Stayed in March 2024
Reviewed: 20 April 2024
Bhupendra
United KingdomSingle Bed was broken
Location
Stayed in April 2024
Reviewed: 20 April 2024
Graham
United KingdomUncomfortable bed and pillows too soft, lack of information about the use of things in the room like heating controls and shower and bath controls
Lovely and scenic setting
Stayed in April 2024
Reviewed: 19 April 2024
Andrae
United KingdomNice relaxing environment
Stayed in April 2024
Reviewed: 18 April 2024
Ace
United Kingdomno privacy as windows didn't have net curtains everyone from other sides of the hotel could see you becomes dark on drawing the curtains in day time bathroom was very small pillows were not good too soft flapped over your ears we booked king bed suite when arrived the staff changed us to room smaller 2nd story one and far from main reception without consulting us we had to go back and were told to change would cost us £40 a night extra not fair also there was no way to walk to breakfast hall from our conference building imagine had to take car all the way to park in entrance to have and drive back from breakfast room
room was good breakfast was excellent buffet staff were very good listening to your needs only bed was comfortable spa sauna swimming pool jacuzzi steam room salt shower salt room super and staff girls/women excellent friendly to talk to and helpful
Stayed in April 2024
Reviewed: 18 April 2024
Barbara
United KingdomMattress was a bit saggy in the middle but comfortable apart from that.
Bed linen and pillows and duvet. Pleasant and professional receptionist and bar manager. Steak and chicken burgers in bar very tasty.
Stayed in April 2024
Reviewed: 16 April 2024
Nasser
United KingdomA little bit run down in places
A nice country side setting with a good swimming pool and jacuzzi
Stayed in April 2024
Reviewed: 15 April 2024
Denise
United KingdomThe bed was hard but it dipped in the middle, the pillows were as thin as paper so we had a really bad night's sleep after a lovely day. The shower gel fragrance was horrible & was really watery. Only enough coffee for 1 drink each in the room.
Location was good, nice & peaceful. The restaurant was good, Lamb was amazing, some staff seemed new so more training required. Room was nice except the bed.
Stayed in April 2024
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