No coat hangers supplied, gaps in the blinds let in light at night from the porch lighting, woke up 3am most mornings due to this and noise, Gap under the room door, let in light and noise. Smell of paint fumes from work being done.

Room was clean and spacious, although the bathroom was small, location pretty good.

Stayed in April 2024

£100 deposit, I don’t know what’s for.im not sure if they will refund it.

Nothing

Stayed in April 2024

Staff wasn’t very helpful Broken plastic in the bathroom ended up cutting my head, and nothing was done First night we needed help but the guy on reception was more interested in his phone than helping Next day to explain about the plastic cutting my head they said to change room but it was very very small but then they said they would remove the plastic from the bathroom but when we returned from our evening out it was still there and after cutting my head I was to afraid to use the shower again

Good location close To everything

Stayed in April 2024

Simple place to stay

Stayed in April 2024

The room was nothing like pictured. There were damp marks on the walls, it smelled musty. Outside my door there was a huge loose board of wood which I almost tripped over. A huge tripping hazard. This place would not pass a health and safety check.

Nothing

Stayed in April 2024

clean ,modern room with good tv facilities

Stayed in April 2024

The hotel is under a refurbishment. I do understand it's a long process, but some small maintenance and housekeeping work could be done easily which could increase the positive reviews on this place. For example our bathroom was nasty. I found hair in the shower from the previous guests and suspicious 'dirt' next to the toilet. The shower head was also falling apart.

Great location for a really good price. The staff members were kind and helpful. The mattress in our room was amazing. We had a really good sleep. Our room also had a tiny kitchen space with a mini fridge, microwave and a kettle and the big surprise was a coffee machine, as most hotels offer capsule coffee only in their executive rooms.

Stayed in April 2024

Room without window in the basement not on tge ground floor as it was booked. Dirty toilet. No towalls. No bedside tables. Terrible lighting. Most things were broken or unusable such as the boiler with mold, terrible heating. 50 quid deposit not refunded on checkout. The duvet was not properly put on the bad. Staff was unpleasent and grumpy. Smallbed. Small bedroom. Tiny toillet. The worst place ever even cpmpared to reallu cheap interrail youth hostels.

Only the location

Stayed in April 2024

Probably would have been better with 1 blind rather than 2 blinds as could see in from outside

Cleanliness, comfortable bed. Good shower. Good tea facility

Stayed in March 2024

There was a problem with boiler and we couldn’t take shower! When we called the reception, he said it takes an hour to fix the problem. They didn’t even apologize.

Stayed in March 2024

Nothing. Fantastic hotel

Value for money. Excellent location. Close to local shops and tube station.

Stayed in March 2024

Room very clean, staff very friendly and helpful, made our stay more comfortable. We will come back again . Thank you!

Stayed in March 2024

It was a beautiful, spacious and comfortable room.

Stayed in March 2024

Staff were miserable and non engaging. More interested in getting it done than accommodating us.

Good location and close to the tube

Stayed in March 2024

It smelled weird, the staff does not know to communicate efficiently, there are no adaptors available (NOT EVEN FOR SALE) according to the staff.

Excellent location! I liked that it had a bath tub and the bed was comfy - also there is enough space for two people.

Stayed in March 2024

Very clean and comfy.

Stayed in March 2024

Everything. The rooms were so disgusting and the false advertisement and rude staff made it even worse.

Rooms were disgusting. Got moved into a new room and it was just as bad as the first. The photos on the website don’t match the rooms in real life. All staged and edited. Absolute dump and active building site. Will never return there. The staff were so rude as they chose to speak in their own language instead of communicating with me and basically told me it was okay that my room was full of mold and damp. Skirt boards were broken, the plug sockets were broken, the bathroom was gross and it was over so dirty and vile. Also charged me a £50 deposit incase of any damages. I think that may be a scam as every room we got to look at was damaged so they probably won’t refund me that. Dodgy place!!!!

Stayed in March 2024

It’s good for this price, if you are looking a place just for sleep, close to the main atractions its perfect. Nice and helpful workers and cleaning every day in the room.

Stayed in March 2024

The description of the hotel and images are deceiving. It is definitely not true what the images show and it's not comfortable at all and it was dusty and dirty.

The location was great as it was near the train station and not far from food spots.

Stayed in March 2024

Staff

The staff is terribly

Stayed in March 2024

Surprised very good for the price,, will stay again

Stayed in March 2024

Good

Good

Stayed in February 2024

The fire alarm went off at the start of my stay and had to be replaced. The lock on the door wasn’t fitted correctly so it felt like a slight security risk. There was no air con and the room was extremely hot

The location

Stayed in March 2024

The bathroom was a bit unfinished and you couldn't hold its window open without using a prop. The wall under the window had loose paint.

Location near West Brompton Station and many bus routes and shops.

Stayed in February 2024