The East cliff hotel is old and tired building. Make sure you stay at Carlton next door.

The East Cliff looked very old and tired so we were pleased it was closed and we got upgraded to a room at sister hotel Carlton next door where we had a big room with sea view.

Stayed in April 2024

No access to gardens, and quite a trek to the beach.

The hotel had a 'luxury' feel as soon as you walk in, well-maintained and very friendly staff. Comfy bed !

Stayed in April 2024

Whole hotel had no hot water sunday morning seems like a regular problem

Location price

Stayed in April 2024

Only there for one night, didn't spend much time in hotel, not really enough time to notice anything negative.

We were only there one night so didn't spend that much time in the hotel. We did like the look of the outdoor pool, that with how nice everything seemed and a good breakfast, has made us want to come back in warmer months for a few days.

Stayed in February 2024

Everyone so friendly and helpful lovely restaurant and bar

Stayed in January 2024

The fact that for breakfast we had to walk to the other hotel. Also, getting to our rooms in the back side of the hotel was not quite straightforward and we had to find our way through couple of doors and corridors.

We like its location though we didn't have sea view rooms. Its breakfast (which was served in their neighbouring sister hotel) was good and satisfying. The main problem was 2-3 minutes walking distance through hotel car park. My family enjoyed swimming in nearby sister hotel too. It was not noisy and we had a comfortable stay after all.

Stayed in October 2023

Upgraded

Stayed in December 2023

we started off at the East cliff but had to walk to the neighbouring hotel for food. We had our 93yr old mother with us and this was too far for her to walk, even though it was just across the carpark it took her 20 minutes wi5 her walker as there were a lot of stairs. We asked to be moved to the Carleton which they did. I am gluten free and rather than advise me what I would be safe to eat I was given their allergy list which I had to look through to see what I could have.

It was close to where we wanted to be. The staff were very pleasant especially the receptionist at the Carleton who really helped.

Stayed in October 2023

Lovely hotel. Room was gorgeous. Staff were.so friendly and helpful.

Stayed in October 2023

The spa facilities, jacquzzi very small

The room

Stayed in October 2023

The first night we were disturbed by the reception knocking the door when I was taking a shower.

The location of the hotel is a nice place close to the beach and nice views

Stayed in November 2023

Rooms very tired chair was fit for the skip with big holes in, walls all dirty

Location

Stayed in October 2023

Unbeknown to me, the Hotel was due to close down for the winter months the week after I left. Therefore there was no restaurant/food available there, nor was the bar open. All facilities could be found and used at their sister hotel next door (Carlton), but its not the same.......

Room was big, well furnished, and spotlessly clean. It is situated on the Eastcliff, with the Zigzag path just up the road which leads directly onto the beach. Steep descent, but an easier climb back up if you wander up the beach and return via the road.

Stayed in October 2023

Breakfast at the hotel next door got wet walking between hotels not worth £15.00 Should have had breakfast at one of the cafes on route to station

Location good

Stayed in October 2023

Attitude of staff Breakfast nothing was there Bath plug broken

Seaview room

Stayed in October 2023

The room was dark facing the fire escape staircase. To my horror, there were noisy guests until 2am in the morning on the Saturday night and I hardly slept. When I raised this with the receptionist, she said no one else heard anything and she will tell the night guard. This doesn’t help me after a week of being totally exhausted as my daughter had to be taken to A&E four times. This was meant to be a relaxing weekend. I feel exhausted and it ruined our Sunday as we were tired to do anything after a sleepless night.

We liked the spa and breakfast was good.

Stayed in October 2023

I paid for an executive double but it wasn't what I was expecting from the photos shown on Booking.com. I was expecting a larger room, instead it looked like a regular double. The room was a little dusty and there were cobwebs on the appliances by the desk. The balcony was also full of cobwebs.

Breakfast at the "sister" hotel was very good. A large choice of breakfast and everything tasted delicious. The location was really good and the view from the room was amazing.

Stayed in October 2023

No TV in room due to aerial connection broken.

Location was good. Room was clean. Breakfast was really good. Good choice.

Stayed in October 2023

Bit expensive, No catering facilities for dinner

Location

Stayed in September 2023

Room's are clean but tired the same goes for bathroom in our room which was 124

Nice places to sit in conservatory good location overlooking the coast

Stayed in September 2023

The bar wasn’t open when We came back from our gig at the Bic.This is understandable on a Thursday night but would have been nice.

The staff were really friendly and helpful Right from our arrival. Kelly on reception was Fab . Massage was great by Keira and I just Loved the outside pool !!

Stayed in September 2023

NEEDED A TV

Stayed in September 2023

dinner not available,had to go next door then told 50min wait!

staff very good,room excellent

Stayed in September 2023

There was only stairs at the entry which made us very uncomfortable to get the pushchair to the desk. Extra charge for a car park

I liked very friendly staff, clean and spacious room, we’ve been nicely surprised they provided us crib bed for our little one. The breakfast was fresh and delicious

Stayed in September 2023