Fairfax Street, Cathedral Square, Coventry, CV1 5RP, United Kingdom
#24 of 26 hotels in Coventry
Guests' ChoiceBased on 5800 hotel reviews
5.6Cleanliness
6.3
Comfort
6.3
Location
8.0
Facilities
5.8
Staff
6.8
Value for money
6.6
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 January 2024
Cindy
United KingdomI was put in a twin single room again and not a double room as I booked, I have a slipped disc so pushing 2 single beds together, is not a good idea for me, the wardrobe only had one door on it
I do enjoy staying here the staff are really nice, the rooms are clean
Stayed in January 2024
Reviewed: 27 January 2024
Sarah
United KingdomStaff were a bit rude. Bed was uncomfortable. Hotel needs updating.
Good location
Stayed in January 2024
Reviewed: 27 January 2024
Johnny
United KingdomCustomer service, front of staffs wasn't necessarily helpful. Need better or good customer service in the future
Location
Stayed in January 2024
Reviewed: 25 January 2024
Robert
United KingdomNo internet in the room, although was stated that it is (they wanted an extra £7 charge per night), another person entered my room during the night stating that the reception gave them the same room (which I found hilarious). One towel from toilet was a bit dirty (had some black stains on it).
Was clean, very central close to everything, friendly staff
Stayed in January 2024
Reviewed: 23 January 2024
Rudegirl72
United KingdomMouldy sheets, shower rail in Bath was broken, key card never worked properly, check in was confusing, rooms were mixed up. Lamp shade was missing on bedside lamp which exposed sharp edges, kept catching my head on it. My friend also received a few bites.
Room was a good size, plenty of storage space, was warm as the weekend weather was cold.
Stayed in January 2024
Reviewed: 22 January 2024
Perring
United KingdomBeds clean,but hard 4pm check in and checkout by 10am not great.. had to pay extra to store our luggage because luggage safe was full.. earlier check in would have been better Our room had la balcony, but the door was so loose there was a really bad draft, had to plug the lock on the door to reduce draft.. Radiator had issues that made a terrible noise in the middle of the night which woke us up, had to get out of bed to sort it out. Shower very poor.
Fab location in city centre...
Stayed in January 2024
Reviewed: 21 January 2024
Joel
United KingdomI like it all
The location and price and staff
Stayed in December 2023
Reviewed: 15 January 2024
Moustapha
Italyit was a bit nosy
The room was surprisingly spacious
Stayed in January 2024
Reviewed: 12 January 2024
Oluwasegun
United KingdomThe heater in my room is small and takes a lot of time to get up the room
Good location.
Stayed in January 2024
Reviewed: 6 January 2024
Ekun
United KingdomLocation
Location
Stayed in December 2023
Reviewed: 5 January 2024
Leanne
United KingdomThey put us in the wrong room, I booked a shared room and they put us in a Double Room. they told us that breakfast would be served between 8-10 am the next morning. no breakfast was available and we had to find our own. they did give us money to pay for the breakfast.
Quiet room after they changed our room.
Stayed in December 2023
Reviewed: 5 January 2024
Helen
United KingdomStaff not very friendly. A smile wouldn't go amiss. You get what you pay for so no real complaints.
Great location right in the city. Big rooms Clean Very cheap price - less than hostel Security conscious
Stayed in January 2024
Reviewed: 5 January 2024
Louise
United KingdomThe out dated deco
Where it was located
Stayed in January 2024
Reviewed: 2 January 2024
Mair
United KingdomI was extremely disappointed to find out that both days of our stay there was no restaurant or bar Had hoped to have new years eve in the bar and breakfast the next morning On check-in the reception had to find out if bar was open and we were then told it was closed over new year and the 1st of January Wish we had known this when we booked But as I say everything else good
As always the room was excellent and the staff helpful we even got an early check in and were supplied with extra pillows
Stayed in January 2024
Reviewed: 30 December 2023
Terri
United KingdomFirst room they tried to give us smelt of smoke but then they changed it to a smaller room but atleast it didn't smell of smoke
Stayed in December 2023
Reviewed: 29 December 2023
Adeola
United KingdomThe receptionist wasn’t welcoming to me at all. Rather hostile in fact. Dirty lift walls & worn dirty looking carpet in the lift.
Affordable, clean beddings & towels
Stayed in December 2023
Reviewed: 27 December 2023
Linda
United KingdomSome of the reception staff not friendly. The hostile way they insist on ID even though I had booked online that afternoon and then walked into the reception. I had no ID as I didn’t know I was staying overnight when I travelled. I could have shown my e-mail confirmation on my phone but they didn’t seem interested- just insisted on me having photo ID. I was offered a refund but I told them I needed a room for the night. I was obviously upset and they were not sympathetic at all. Hairdryer seemed to be covered in grease. Shower gel/shampoo dispenser fell off and all the contents emptied into the bath.
Good central location. Good price.
Stayed in November 2023
Reviewed: 25 December 2023
Charles
United KingdomRooms were OK but not clean and were noisy. Had to get moved to another room for 2nd night.
Location
Stayed in December 2023
Reviewed: 24 December 2023
Elizabeth
United KingdomFriendly staff, much better rooms than our previous stay.
Stayed in December 2023
Reviewed: 23 December 2023
Lydia
United Kingdomrealise you get what you pay for but the bed was quite hard and there was only one type of pillow which was really puffy. I wondered if this hotel is used to house homeless people because there was lots of people smoking out the front. I wondered if that was why they needed the security
I like the foyer and that there aas secruity.
Stayed in December 2023
Reviewed: 20 December 2023
Emmanuel
United KingdomLocation
Stayed in December 2023
Reviewed: 20 December 2023
Judavie
United KingdomI did not appreciate the fact the receptionist tried so had to change my room to the point of trying to cancel my booking just cause I did not accept a single room to the point where he thought it was OK for him to shout at me, and his colleague wasn't helpful at all as I asked him to give me the name of the receptionist that served me so I could put a complaint and he refused (the receptionist on the night was an indian male looking).
I liked the room with its balcony
Stayed in November 2023
Reviewed: 18 December 2023
Arun
United KingdomIt’s alright for a night, location is right in the middle of the center that’s the reason I booked
Stayed in December 2023
Reviewed: 17 December 2023
Olu
United KingdomDeco needs updating. Room booked was not what was given. They had no availability. I had to manage with single bed room. Staff need to pay attention when customer is standing in front of them, and not continue looking at computer screens and acknowledge you when they are ready. Staff need to be more friendly! Smile! I know its budget stay, but does that also mean budget service!
Location to shops and centre.
Stayed in December 2023
Reviewed: 17 December 2023
C
United KingdomTV was not working
Didn't have breakfast
Stayed in December 2023
Redondela, Spain
Buenos Aires, Argentina
Pretoria, South Africa
Madrid, Spain
Albarracín, Spain
Gabala, Azerbaijan
Marina di Massa, Italy
Sunny Beach, Bulgaria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content