Reviews of Macdonald Burlington Hotel 4 stars
126 New Street, Birmingham, B2 4JQ, United Kingdom
#32 of 72 hotels in Birmingham
Guests' ChoiceReview score
Based on 5742 hotel reviews
7.8Score breakdown
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Cleanliness
8.5
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Comfort
8.6
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Location
9.3
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Facilities
8.0
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Staff
8.7
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Value for money
7.8
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Free WiFi
7.9
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Reviewed: 10 May 2024
Juliano
Ireland8 reviews1 helpful vote9.0Superb- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
lovely facilities in an excellent location in birmingham City centre, very close to the main train station and Bull ring shopping centre. Would stay again
Stayed in March 2024
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Reviewed: 9 May 2024
Mary
United Kingdom3 reviews9.0“Well situated”- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 1 night
Door lock on bathroom broken. Lift not working
Continental breakfast hidden around the corner only knew about it after we had had breakfast.
Stayed in May 2024
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Reviewed: 9 May 2024
Paul
United Kingdom26 reviews5 helpful votes8.0“Comfortable, large room in the centre of town”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
Drop-off is a bit tricky if you have a lot of luggage.
Room and bathroom were large, and the bed comfortable - even though only queen sized
Stayed in May 2024
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Reviewed: 8 May 2024
Steven
United Kingdom1 review8.0“Welcoming”- • Leisure trip
- • Couple
- • Deluxe Suite
- • Stayed 1 night
- • Submitted via mobile
Hotel was lovely, And was like stepping back in time with modern and update rooms. Would use again
Stayed in May 2024
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Reviewed: 7 May 2024
Joshua
United Kingdom34 reviews8.0“Pleasant, comfy and friendly hotel. Location is great.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
The main lift was out of use, we had to use the service lift which was very small and due to number of people using it, it took a long time.
The room was spacious and the bed was very comfortable. The room was nice a quiet. Hotel located right in the city centre.
Stayed in May 2024
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Reviewed: 6 May 2024
Ernie
United Kingdom15 reviews7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Was given front room and was a lot of noise with drunk people outside singing and shouting but it was only one night and was leaving early the next morning so did not ruin our stay
Stayed in May 2024
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Reviewed: 5 May 2024
Elizabeth
United Kingdom4 reviews9.0“Fantastic staff couldn’t do enough to help great location really clean comfortable stay will definitely stay again”- • Leisure trip
- • People with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
excellent location very clean
Stayed in May 2024
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Reviewed: 4 May 2024
Jamie
United Kingdom11 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
The Tv didn't work Windows screwed shut
Good location Large room Massive bed
Stayed in May 2024
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Reviewed: 3 May 2024
Migel
United Kingdom5 reviews8.0“Would visit again. I can't imagine better in Birmingham.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
They made cut-backs to the breakfast menu
I've been here twice. The rooms are immaculate. Beds are sturdy. Staff are friendly!
Stayed in February 2024
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Reviewed: 3 May 2024
Patrick
United Kingdom14 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
Very good
Stayed in April 2024
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Reviewed: 2 May 2024
Tim
United Kingdom3 reviews9.0“A great place to stay”- • Business trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 1 night
I didn't find anything to complain about.
The location, close to New Street station. The hotel itself, a building full of character and the stairs look lovely.
Stayed in April 2024
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Reviewed: 2 May 2024
Michelle
United Kingdom6 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Location
Stayed in April 2024
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Reviewed: 2 May 2024
Katharyn
United Kingdom15 reviews2 helpful votes9.0“Overall it was great, an excellent location, comfy beds and helpful staff!”- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 1 night
There were no clean glasses to access the lemon infused water that was in the reception area.
We did not have enough milk for teas, so the staff brought some to our room. In the evening, staff opened the bar especially for us.
Stayed in April 2024
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Reviewed: 2 May 2024
William
United Kingdom25 reviews7.0“Usually a good hotel for me. The noise at least meant I caught an earlier train.”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
I was woken up at 0700hrs by equipment crashing about.
The staff were very friendly and helpful,allowing me to check in early.
Stayed in May 2024
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Reviewed: 29 April 2024
Katherine
United Kingdom5 reviews8.0“Would definitely stay here again”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Lots of scaffolding outside, walls very thin
Great location, very clean, friendly staff
Stayed in April 2024
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Reviewed: 27 April 2024
Twigg
United Kingdom2 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Overlooking the air conditioning units
Nice hotel but our room though very clean and comfortable it needs some tlc
Stayed in April 2024
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Reviewed: 27 April 2024
Andy
United Kingdom3 reviews9.0“Excellent. Will stay again”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Only 1 minor thing, air con wasn’t adjustable and was too warm.
History, architecture and decor, location.
Stayed in March 2024
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Reviewed: 23 April 2024
Simon
United Kingdom80 reviews2 helpful votes9.0“Great place to stay in Birmingham”- • Leisure trip
- • Couple
- • Suite
- • Stayed 1 night
Some scaffolding work going on outside our room so we had to keep the curtains closed in the morning! Lol
Lovely hotel in the heart of Birmingham, close to the theatre where our event was! Room was excellent with good views
Stayed in March 2024
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Reviewed: 22 April 2024
Maguire
Ireland2 reviews8.0“Convenient and well priced”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
The hotel decor was a bit all over the place - not as stylish as it should be for a city of Birmingham's size and pretension. The bedroom was certainly big but the bed was VERY uncomfortable.
The location of this hotel is just superb. It is more or less in the Train Station - although that is not immediately apparent on leaving the train or looking around the concourse. More should be done to emphasise the proximity to the Station - it is a strong selling point. The dining room staff were exceptionally nice - we seemed to be the only people there for dinner and the fish was simply delicious and cooked beautifully - Portuguese chef. It deserves to be better utilised.
Stayed in March 2024
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Reviewed: 21 April 2024
Chloe
United Kingdom7 reviews8.0“Best sleep ever! Highly recommend”- • Leisure trip
- • People with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Mini fridge, kettle and tea and coffee provided but hidden in cupboard so we didn’t even know it was there until check out
Beds are super soft and comfortable; best sleep either of us have had in a long time. Staff extremely friendly and helpful, rooms are clean with Elemis bathroom products and fresh towels. Highly recommend and will definitely be returning!
Stayed in April 2024
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Reviewed: 20 April 2024
Mclowen
United Kingdom47 reviews5 helpful votes9.0“Hard to beat location.”- • Business trip
- • Solo traveller
- • Superior Deluxe Double or Twin Room
- • Stayed 1 night
There was some building work going on with scaffolding covering each of the windows. The work didn't start too early so it wasn'y an issue.
An absolutely superb location for New St station. Walk out of the door, over the tramway and you're there. I was given a free upgrade so the room was huge with separate lounge and one of the biggest showers I've used. Didn't eat in the hotel that night as there are many places just a short stroll away. Tried some Indian street food at the Streatery which was very trasty. Breakfast is served to your table with many choices although some incur a supplemental charge. I had porridge followed by the full English and everything was cooked well and presented nicely.
Stayed in April 2024
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Reviewed: 20 April 2024
Jennifer
United Kingdom5 reviews9.0“Ideal location and the bed was comfortable.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The hotel was in a perfect location to a concert I was attending. Staff were polite, the room was big enough for me. The bed was comfortable, bathroom was immaculate. Would stay again.
Stayed in April 2024
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Reviewed: 19 April 2024
Tealsplash
United Kingdom5 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Initially hard to find as not familiar with Birmingham. Parking near but one way system made it hard to navigate.
Lovely big room. Very close to everything in Birmingham City centre. Good breakfast. Nice bath!
Stayed in March 2024
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Reviewed: 16 April 2024
Tim
United Kingdom1 review8.0“Great stay, unfortunate timing, pause in room service”- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Expecting 4star room with room service. Sadly left with no evening meal due to a new cooker being installed. No compensation offered. Would have appreciated a gesture of goodwill.
Lovely room, friendly staff, easy to navigate hotel
Stayed in April 2024
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