Rooms need updating

All staff were excellent so friendly and service was second to none

Stayed in May 2024

We were allocated a room dedicated for disabled but had we realised at first, we would have asked to change. Whilst I applaud this, unfortunately everything was far too low in the bathroom. We also had to re-make the bed prior to getting in as it had obviously been changed in a rush. Although a minor point, it is very relevant after a long day. We would stay there again but in a different room.

The staff, the food were excellent. The staff were very efficient and friendly but very professional at the same time. The hotel was busy but my wife is Coeliac, even so, the staff catered for her with a full gluten free menu, something you don’t get at many hotels. The food was hot, good and well presented.

Stayed in May 2024

The bar service was slow, maybe because it was understaffed, but getting a drink whilst eating a meal was too long. I had finished the meal before my second glass of wine had arrived. Late afternoon the rooms were cold (English summer problem) and the heating in the room only kicked in later in the evning.

The whole hotel was busy which was good and the facilities met and exceeded our expectations. The car park was overcrowded but we were able to use the EV chargers wqith no difficulty. The hotel was lage enough to absorbe all the guests without being too crowded and we were able to book a meal as we arrived without dificulty. The food was good and delivered very speedily.

Stayed in May 2024

Nothing

Very nice hotel, clean and comfortable with good food. The lounge areas and games rooms are spacious. Gardens and outdoor seating areas are lovely, but sadly, it was raining, so we couldn't use them. Our bedroom was large and had a bath and shower. Would definitely stay again.

Stayed in May 2024

Dated bathrooms, more suited to elderly

Nice rooms

Stayed in May 2024

better acess to rear garden ie; wheelchair ramps

all was up to our expectations

Stayed in May 2024

The shower- turning taps to adjust temperature, could do with updating to thermostat controlled.

Staff very efficient. Bedroom comfortable and clean. Buffet breakfast, cereals yoghurt fresh fruit salad and dried fruit (dates and raisins). Quiet surroundings and relaxing atmosphere.

Stayed in May 2024

Only little problem I didn’t like was the shower in the room not a very good shower

The breakfast was really good plenty of choice

Stayed in May 2024

Shower hard to regulate No snacks etc at bar Room not serviced in day to refresh tea etc but if ask at reception they were quick to provide things

Friendly staff Room clean

Stayed in May 2024

Parking seemed limited when we arrived but there is plenty of overflow parking round the back of the hotel

Great location, set in its own beautiful grounds, close to the A18 just north of York Friendly and helpful staff Good value accommodation Great restaurant, the many has something for everyone, big portions and good value food. The York Bird of Pret Centre is also based in the grounds and was a fantastic place to go for a family visit

Stayed in May 2024

All good

We leave to early for breakfast

Stayed in May 2024

Felt that the decor of the reception looked very similar to a waiting room in a doctors surgery along with the lighting. Rooms quite basic and old fashioned- lots of scuffs on the walls. Breakfast choices very standard

Greeted well and explanation of hotel given. Added bonus of a games room. Nice bar area. Clean hotel and staff very attentive

Stayed in April 2024

Quite place

Stayed in March 2024

Breakfast was very basic.

Cleanliness in the room , confy and quiet.

Stayed in March 2024

Comfy and lovely meal and good to see the birds of prey

Stayed in March 2024

Rooms rather dated and couldn’t switch heating down

Helpful staff and lovely breakfast

Stayed in April 2024

You don't stay in the main building (shown in the photos), but rather a hospital-like annex on the side.

The staff were nice

Stayed in February 2024

I use the hotel regularly. It’s just great for the price . Staff are spot on .

Stayed in April 2024

The room was ideal. I have stayed here before so knew what to expect. Breakfast was good quality and the staff were only too willing to help.

Stayed in March 2024

music in dining room

Helpful staff

Stayed in March 2024

Parking was poor and internet was connection was poor

Location and cleanliness

Stayed in March 2024

Parking is sometimes difficult

Comfy bed. Clean room. Good coffee making facilities.

Stayed in March 2024

It was cold everywhere.

Stayed in March 2024

We were a bit shocked when we saw one of the waiters clearing the table, he emptied the left over milk in the jug, back into the milk dispenser. Needless to say, we didn't have cereal again The room and the hotel in general was looking grubby, needs a complete refurb, but i think the price reflects this

breakfast was really nice. Evening meal was really nice. The staff were very polite and helpful.

Stayed in February 2024