New Park Street, Devizes, SN10 1DS, United Kingdom
#8 of 14 hotels in Devizes
Guests' ChoiceBased on 844 hotel reviews
8.9Cleanliness
9.4
Comfort
9.3
Location
9.2
Facilities
9.0
Staff
9.8
Value for money
9.3
Free WiFi
9.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 May 2024
Janette
United KingdomService on the Sunday morning for breakfast not as good and waitress not as jolly. Still ok though! No parking at the hotel. parking was in a market carpark and cars not visible from hotel.
Breakfast - able to get an early breakfast as a cycling group wanted one.
Stayed in May 2024
Reviewed: 15 May 2024
Nicole
United KingdomExceeded my expectations, staff were lovely, breakfast was excellent. Rooms were very spacious and had fans available to keep cool in the warmer coming up to summer evenings.
Stayed in May 2024
Reviewed: 15 May 2024
Lydick
United KingdomParking only negative
It was a wonderful stay. 1st one booked weeks in advance. 2nd stsy I dsy in advance. Both times, clean rooms, grest service abd food. Highly recommend
Stayed in May 2024
Reviewed: 12 May 2024
Sue
United KingdomNothing not to like about The Castle
Food is fantastic, best breakfast ever. Friendly and helpful staff, go above and beyond. Spacious room, great shower. Perfect location for visiting local area
Stayed in May 2024
Reviewed: 12 May 2024
Eileen
United KingdomStaff very friendly and helpful, nice comfortable room and good breakfast. Would recommend.
Stayed in May 2024
Reviewed: 12 May 2024
Lydick
United KingdomLimited parking
Friendly professional staff. Very clean facilities. Wonderful food.
Stayed in May 2024
Reviewed: 5 May 2024
James
United KingdomVery modern nice large shower
Stayed in May 2024
Reviewed: 1 May 2024
Roland
United KingdomParking was very difficult around the hotel, long stay car park a few minutes away
Very good and cheerfully served
Stayed in March 2024
Reviewed: 29 April 2024
Christopher
United KingdomThere was nothing I disliked
The food ,both evening meals and breakfast were of the highest quality , the staff were very welcoming and nothing seemed to be a problem ,
Stayed in April 2024
Reviewed: 28 April 2024
Steve
United KingdomA bit noisy with the road next to the hotel
Great location, friendly staff
Stayed in April 2024
Reviewed: 28 April 2024
Deborah
United KingdomAlthough the Hotel had limited parking - they could not reserve a space, there was road side parking for 2 hours between 9 and 5 - so as we were out and about during the day this was not a problem.
We ordered what we wanted for breakfast, so it was freshly cooked and at the time we wanted. The people there were friendly and helpful. I felt safe and secure there as the staff appeared to keep an eye on the stairs to the rooms. Although our room was on the road side of the Hotel the traffic noise did not disrupt our sleep. The Hotel was a short walk away from the Caen locks and canal - great waterside walks.
Stayed in April 2024
Reviewed: 28 April 2024
David
United KingdomNil
Really good value for money with no effect on qtality. Very accommodating and professional staff.
Stayed in April 2024
Reviewed: 27 April 2024
Bret
United KingdomMy room over looked the smoking area, meaning the window couldn't be opened for fresh air.
Well equipped, tastefully decorated room. Welcoming and friendly staff.
Stayed in April 2024
Reviewed: 22 April 2024
Michelle
United Kingdomnothing
The staff were very friendly and extremely helpful. The room was spacious and clean very comfortable bed. The breakfast was excellent freshly made to order. Will stay again.
Stayed in April 2024
Reviewed: 12 April 2024
Susan
SpainLove the castle stayed a few times over the years. Always a comfy bed and good brekkie
Stayed in February 2024
Reviewed: 12 April 2024
Nigel
United KingdomNo comments.
Good breakfast. Free parking. Good atmosphere in bar. Good evening meals. Friendly staff. Close to town centre.
Stayed in March 2024
Reviewed: 11 April 2024
Robbins
United KingdomNothing!
Huge room, comfy huge bed, all very clean and well presented with all the extras for an enjoyable nights stay. Breakfast was a bonus and very enjoyable. Staff super friendly and very accommodating
Stayed in April 2024
Reviewed: 9 April 2024
Paul
United KingdomEverything was perfect. The Castle Hotel sign outside our room may need some WD40 however that's the only fault we could find.
Friendly obliging staff, nothing was too much trouble, made us feel extremely welcome. Breakfast was excellent, coffee and tea during breakfast plentiful. Room extremely clean and tidy, bed very comfortable. When we return to Devizes we will definitely stay here.
Stayed in April 2024
Reviewed: 8 April 2024
Kevin
United KingdomOld building, but very clean and fresh after recent refurbished. Very helpful and friendly staff. Very close and convenient to shops, pubs and restaurants.
Stayed in April 2024
Reviewed: 6 April 2024
Ursula
AustraliaThe service was above and beyond my expectations!! I was very unwell with gastro and they where all absolutely amazing and so attentive!!
Stayed in April 2024
Reviewed: 4 April 2024
Howard
United KingdomNothing to dislike
Well furnished, close to town centre. Staff very helpful and friendly
Stayed in March 2024
Reviewed: 4 April 2024
Josephine
BelgiumSuper friendly staff - everything was perfect
Stayed in March 2024
Reviewed: 3 April 2024
Julie
United KingdomThe only thing here is the parking. ( obviously it’s in the town centre) But we parked in a side street behind it. And we could have done with more than two teabags in the room as we both drink tea so we could only have one cup. Very minor things in an otherwise great hotel.
Lovely, spacious room. Really nice bathroom. Excellent location. Very friendly, helpful staff.
Stayed in March 2024
Reviewed: 2 April 2024
Kevin
United KingdomNothing
Room fab, Breakfast , fresh cooked to order, excellent, nice pub, very welcoming. Cheap parking over the road.
Stayed in March 2024
Chiang Mai, Thailand
Visconde De Maua, Brazil
Vrbov, Slovakia
Kraków, Poland
Shenzhen, China
Elbasan, Albania
Sneek, Netherlands
Cesenatico, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content