Small box room

Location

Stayed in May 2024

Check in 4 o'clock check out 10 o'clock for £120 per night without breakfast bar not open untill 6 in the evening

Room had a good view

Stayed in May 2024

The heat in room was unbearable…17th of may so not mid summer heat!! Maybe put bars over windows so windows can be opened fully if it’s a hot room which I’m guessing with the fan already being in room it’s an on going problem!…In the warmer months anyway! Windows have security locks so can not open very much due to being on the top floor!

I would give more stars but the room was soooo hot, unbearable hot!! 17th of May so not mid summer heat, windows open as much as we could due to security locks and a fan was supplied in room already so I’m guessing it’s a regular problem room 403 we stayed in, because of this I’d worry booking again, we got in at 2am and left at 6;30am as couldn’t take it, we went for a few drinks and would have loved a lay in with no children so was disappointed but otherwise can not complain, good sized room, clean, kettle with tea and coffee supplied with spares down stairs by reception.

Stayed in May 2024

Location

Stayed in May 2024

The bedroom needed to be refurbished.

Breakfast choice alright .

Stayed in May 2024

The room is very dated and the bed is really uncomfortable. Could do a liquor paint and a new bed.

The view was amazing from the balcony from our room .

Stayed in May 2024

No disabled access to front entrance. Unfortunately the lift broke, so had to use staff lift which was difficult for the disabled.

Perfect location. Sea views. Breakfast.

Stayed in May 2024

Booking in at reception took a long time. The lift for the guests to use was not working on either Saturday or Sunday. We were not offered help with our luggage to the third floor. The staff lift was made available but it was very small, with two doors that were difficult to manage while also carrying suitcases. The black, metal inner lift door was very heavy and difficult to manoeuvre while entering & exiting the lift. The staff area to gain access to the staff lift was dirty and full of rubbish. There was no help from the staff. Our room faced SW so it had a good deal of sunshine but no ventilation or air-conditioning, which on the first hot day of the year 23C -25c was unbearable. AND the radiator was on in the bathroom. We made numerous attempts to contact reception but they never responded.

Great location. Breakfast was very good with a range of choices for cooked and continental breakfasts.

Stayed in May 2024

No sockets near the beds. No room refresh during staff, although we did get one in the end. Apparently you have to go to reception and ask for towels and toilet roll but there was no sign to say this. No mention that there would be very loud music from the bandstand opposite nearly every night. Room windows were old and rotting compounding the noise problem. The lift broke down for 3 days and there were no signs on each floor to say this.we were told to use the staff lift and then some rude member of staff stuck a sign on the door saying staff only. The next day we were told the water was going off 10:00 till 16:00

Nice large room, great sea view. Big bathroom. Some of the staff were friendly. This is a budget Brittania hotel, despite it's appearance and I think most seasoned travellers have a Britannia story

Stayed in May 2024

Opening hours of bar and restaurant.

Did not have time for breakfast.

Stayed in May 2024

Heating was up way too much and room was like a furnance. Also I booked a double room through Booking.com and when I arrived they gave me a twin room.

Stayed in May 2024

Very dated , not very clean, 1 pillow per person, Windows couldn't open very clostiphobic ,hot ,

Was great full they gave us a bigger room and sea view

Stayed in May 2024

That I didn’t get a room

I booked through bookings.com And then was called by receptionist who told me that the rooms were all booked and therefore they cancelled my booking. It was a late booking but the room was still Advertised as Available on bookings.com

Stayed in May 2024

Was unbearably hot even once we turned the heating off and left the windows open and used the air conditioning unit.

Lovely sea front view from window.

Stayed in May 2024

everything was good

location

Stayed in May 2024

Indifference, almost unfriendly, restaurant staff Broken towel rail, reported

Excellent room (sea view), comfortable with all facilities

Stayed in April 2024

The hotel was a little dated and the room was a little tired.

Good location with friendly staff and the breakfast was good. Parking was available next to the hotel and is free 18.00 until 08.00

Stayed in April 2024

Breakfast, and had to change rooms 3 times

Location was perfect, perfect to access everywhere of Eastbourne

Stayed in April 2024

Some help with luggage Maybe a deep clean reqd My husband died recently but you address this questionnaire to him

Breakfast excellent

Stayed in April 2024

The floor in the corridors, common area, outside the rooms was very dirty- chewing gums, mud, they don’t hoover the common areas at all Check out at 10 am- the earliest check out ever! And check in at 4 pm, the latest check in ever! Normally should be 2 pm check in and 12 pm check out They don’t clean rooms when you stay in between your stay, so when you arrive you room is initially clean and then they don’t do cleaning when you stay already There is no Do not disturb signs On our floor there was Weed smell - someone was smoking weed in their room and we could smell it The breakfast doesn’t have any pancakes or waffles, and there was only one croissant left one hour before breakfast ends There is no hotel parking

Amazing location We had a room with sea view- great view and big windows, we heard the sea at night , was great! We travelled with a dog, the room was clean and big for the dog Full English breakfast was great! Nice mushrooms

Stayed in April 2024

The room temperature wasn't perfect.

The situation of the hotel is perfect. Geographic opposite of the beach.

Stayed in April 2024

Only two pillows, you have to ask for more downstairs. As not provided in rooms. It’s very dated but it’s a good price for an overnight stay.

It’s great location! After being given a few dirty rooms in the past, but I was given a sea view room upon my latest arrival by the wonderful young woman on reception. The room was large, clean and stunning view to wake up to.

Stayed in April 2024

Some debris from local food establishments - minor

Sea view

Stayed in April 2024

Extremely dirt glass windows around the bar area with lots of finger print in there. Extremely dirt Lift area with mirrors, doors and floor horrible dirt. The front stairs of the Hotel was extremely dirt. The problem in this Hotel seems to be that The Management doesn't want to invest in proper cleaning inside the rooms and the outside areas. It's a shame because The Hotel is beautiful with a wonderful cross the road sea view...

Good staff always ready to help and with a smile. Very good breakfast and very good dinner served on time daily. Breakfast and dinner buffet style. I requested a bath on my room and I had the best Bath possible and imaginable. Was wonderful and I am very grateful for it!!! Very good location to the Town and beautiful view of the sea across the road.

Stayed in April 2024