Indifference, almost unfriendly, restaurant staff Broken towel rail, reported

Excellent room (sea view), comfortable with all facilities

Stayed in April 2024

The hotel was a little dated and the room was a little tired.

Good location with friendly staff and the breakfast was good. Parking was available next to the hotel and is free 18.00 until 08.00

Stayed in April 2024

Breakfast, and had to change rooms 3 times

Location was perfect, perfect to access everywhere of Eastbourne

Stayed in April 2024

Some help with luggage Maybe a deep clean reqd My husband died recently but you address this questionnaire to him

Breakfast excellent

Stayed in April 2024

The floor in the corridors, common area, outside the rooms was very dirty- chewing gums, mud, they don’t hoover the common areas at all Check out at 10 am- the earliest check out ever! And check in at 4 pm, the latest check in ever! Normally should be 2 pm check in and 12 pm check out They don’t clean rooms when you stay in between your stay, so when you arrive you room is initially clean and then they don’t do cleaning when you stay already There is no Do not disturb signs On our floor there was Weed smell - someone was smoking weed in their room and we could smell it The breakfast doesn’t have any pancakes or waffles, and there was only one croissant left one hour before breakfast ends There is no hotel parking

Amazing location We had a room with sea view- great view and big windows, we heard the sea at night , was great! We travelled with a dog, the room was clean and big for the dog Full English breakfast was great! Nice mushrooms

Stayed in April 2024

The room temperature wasn't perfect.

The situation of the hotel is perfect. Geographic opposite of the beach.

Stayed in April 2024

Only two pillows, you have to ask for more downstairs. As not provided in rooms. It’s very dated but it’s a good price for an overnight stay.

It’s great location! After being given a few dirty rooms in the past, but I was given a sea view room upon my latest arrival by the wonderful young woman on reception. The room was large, clean and stunning view to wake up to.

Stayed in April 2024

Some debris from local food establishments - minor

Sea view

Stayed in April 2024

Extremely dirt glass windows around the bar area with lots of finger print in there. Extremely dirt Lift area with mirrors, doors and floor horrible dirt. The front stairs of the Hotel was extremely dirt. The problem in this Hotel seems to be that The Management doesn't want to invest in proper cleaning inside the rooms and the outside areas. It's a shame because The Hotel is beautiful with a wonderful cross the road sea view...

Good staff always ready to help and with a smile. Very good breakfast and very good dinner served on time daily. Breakfast and dinner buffet style. I requested a bath on my room and I had the best Bath possible and imaginable. Was wonderful and I am very grateful for it!!! Very good location to the Town and beautiful view of the sea across the road.

Stayed in April 2024

All

Stayed in April 2024

It was dirty and grubby. No room service at all.No housekeeping

Location was superb. Right on the seafront,and only a short walk from the town centre

Stayed in April 2024

No blind for window in bathroom, carpet was not hoovered properly (crumbs on floor) mattress was a bit too hard for my liking.

Location, very impressive building, price for room was very good.

Stayed in April 2024

property was tired requiring modernisation and renovation. surface areas clean but curtains, radiators and communal areas dirty. eg writing in dust in lift. staff seemed a little stressed because other people staying were complaining and there were not many staff on duty. we went for a walk and when we returned couldn’t access because doors were locked.

great central location and beautiful historic building

Stayed in April 2024

Reception Service - Professional, Helpful, Smiley

Location. Communal Lounge with relaxing big light and chairs (I love this when Xmas tree is up). This Lou he area is an attraction for me.

Stayed in April 2024

It was convenient for us to use the hotel as we were seeing a show. The views of Eastbourne seafront were glorious. We were lucky with the weather. However upon arrival the female member of staff was not very welcoming at all. We were checked in fine. But she didn't smile or engage in any conversation to make us feel welcomed. We went to our room along the way the hotel corridors we messy. Windowsills filthy. In desperate need of a wipe. The room was huge and the ceilings were high. We had a balcony which was unexpected and great. But the cleanliness was very questionable. There was a clump of blonde hair matted on the floor. The window were so uncleaned that I could not see the views properly. The window frame was in need of a rub down and re paint where they were so chipped. It made the room look dated and dirty. Our bed was incredibly hard. You could feel the springs were well worn and not in the right places any more. We didn't sleep well at all due to the uncomfortable state of the bed. The sheets were clean and pillows comfy. But there were no spare pillows which we needed. Our other issue sleeping was the green light above the toilet / bathroom door. It was so bright all night. That coupled with the hard bed made sleeping impossible. The breakfast was nothing special. Bacon was green in colour. And the coffee was not great.

It was convenient for us to use the hotel as we were seeing a show. The views of Eastbourne seafront were glorious. We were lucky with the weather. However upon arrival the female member of staff was not very welcoming at all. We were checked in fine. But she didn't smile or engage in any conversation to make us feel welcomed. We went to our room along the way the hotel corridors we messy. Windowsills filthy. In desperate need of a wipe. The room was huge and the ceilings were high. We had a balcony which was unexpected and great. But the cleanliness was very questionable. There was a clump of blonde hair matted on the floor. The window were so uncleaned that I could not see the views properly. The window frame was in need of a rub down and re paint where they were so chipped. It made the room look dated and dirty. Our bed was incredibly hard. You could feel the springs were well worn and not in the right places any more. We didn't sleep well at all due to the uncomfortable state of the bed. The sheets were clean and pillows comfy. But there were no spare pillows which we needed. Our other issue sleeping was the green light above the toilet / bathroom door. It was so bright all night. That coupled with the hard bed made sleeping impossible. The breakfast was nothing special. Bacon was green in colour. And the coffee was not great.

Stayed in April 2024

Oh the breakfast could have been hotter and extra pillows in the roon

I liked the breakfast, though, even though I was early, I still feel the food could have been hotter.

Stayed in April 2024

The room was a bit dreary and smelled quite stale, however for one night we just put up with it.

It was close to amenities and staff were friendly.

Stayed in April 2024

It was good but not included with Booking. Com

Stayed in April 2024

Staff in Bar was noticeably better trained than Staff in Restaurant. Food was below average for a Hotel Restaurant. Will not be staying again, although the building itself was of interest, the rest did not match up.

Food and drink facilities not available until 1830 and 1800. No buffet service food ordered off of paper sheet with choices of starter, mains and two desserts. When wine tried to be ordered we were informed we had to go to the Bar at the other end of the Hotel and bring it ourselves back to our Restaurant table. Food adequate but not great. Would have been helpful when we checked in at 1645 to have been informed of the above. We had drinks in the Cumberland Hotel next door and the Staff were noticeably more welcoming and informed.

Stayed in April 2024

My first room was right above the kitchen which is extremely loud when the extractor fans come on, which woke me up early hours but staff quickly moved me rooms with no additional charge or fuss. I do feel the cleanliness could’ve been a bit better as there were dirt stains on my face towel which in nature of course I did not use but my own and the ones that got me the most is there is no free parking which gets charged at £8 per night and to top it off Wi-Fi is also charged at £7 per night so if you’re looking to book a single room only, you’ll be looking at close to £100 to cover such costs which I do feel isn’t exactly market beating prices. If parking and Wi-Fi came included in the price and of course the cleanliness Improved I would definitely stay again and explore more of what the hotel offers

Great location on the seafront, looks a lot better on the inside decor and staff were accommodating to my needs

Stayed in April 2024

The balcony door didn't close properly and the room needed a good clean.

The location

Stayed in April 2024

Dated, would need lot of refurbishment to compete with leading hotels in town. On other hand is very good vale for money with great location

Location and value for money

Stayed in April 2024

Asked for a pillow and didn’t get one There was blood on the upholstery of one of the chairs They couldn’t put my medicinal freezer packs in a freezer because it was locked Service was uneven Couldn’t get Wi-Fi to work

Nice room with view

Stayed in April 2024

Red hot hotel room can't turn heating off. Wallpaper tatty peeling off, chairs dirty stained, carpets stained, electric hanging off on towel rail. Trouble sleeping with the heat in room

Lots of free tea coffee biscuits toiletries. Free pen postcard. Fridge didn't know about. Free upgrade to £59 room

Stayed in April 2024