toilet /bathroom was small

the venue near the river

Stayed in May 2024

Fine

Stayed in April 2024

A bit expensive considering that breakfast wasn’t included.

Location was good.

Stayed in May 2024

Some of the basic finishing in the bathroom wasn't great and there was a miserly amount of shower gel which wasn't topped up. There was a problem with the coffee machine on both mornings which meant the only coffee option tasted like instant coffee from a flask.

Cheltenham is a very nice place, worth a visit. We would go there again. Hotel was OK. Staff were very friendly and helpful. The food at breakfast was good and there was a good variety, it wasn't cheap though. The bed was comfortable. There is a fitness area but we didn't have time to use it so can't comment on how good it is. Parking was included.

Stayed in May 2024

May be the decor could be a little smarter. Lots of damages

Did everything well, plenty of rooms and parking. Wasn’t exceptional but certainly excellent value for the money

Stayed in May 2024

The garden needed some attention, not like the picture. Hanging baskets needed refreshing all dead, and high dead weeds around the lake. We were going to sit in the pagoda as it was a nice day but it was very dirty and also parts of the hotel need updating especially the entrance to the property from the side car park.

Room was lovely and they decorated the bed with petals and towels heart shaped for our anniversary.

Stayed in May 2024

Toilet space was tiny. Bath taps didn't work. Bar stock was a little low.

Staff were lovely. Spa was great. Bed was comfortable. Food was nice and room service was prompt.

Stayed in May 2024

Spa was nice but could do with some redecoration.

Lovely setting, good breakfast & nice room.

Stayed in May 2024

Breakfast was pants. No fried eggs (very poor) no coffee (even worse). Would never go back

Nothing particularly. I thought that the standard of the hotel was OK. The staff at check in though were pleasant. Location was poor; room was average. View, well there wasn't one.

Stayed in May 2024

THe room did not have enough space for 2 Guests to unpack their suitcases and hang up their clothes. It was too compact and budget-like. Had difficulty connecting to the wifi. The "Lake" needs attention, it resembles an overgrown pond. No dressing gowns provided so had to get dressed between bedroom and Spa. For price would expect a white towling dressing gown to be provided for guest's use.

The breakfast was good. Was able to easily park in the car park. I liked the chocolate biscuite given on arrival. Enjoyed the Spa facilities.

Stayed in May 2024

Untrained bar staff

Pool, restaurant and view

Stayed in May 2024

Shame about kids in pool when wanted to swim . Meant dinner was very late

Bed was amazing , food was tasty

Stayed in April 2024

Tired decoration. Coffee machines not working at breakfast

Friendly staff

Stayed in April 2024

My room smelled of cigarette smoke not a strong smell but nevertheless as I have never been a smoker I could smell it The hotel outside was tired needed painting and brightening up

The staff they were friendly and welcoming

Stayed in April 2024

Facts I was told I can’t used my phone in the spa to speak too my sick mother who was in hospital while I witness other guest on their phone also certain guest was very loud I feel like maybe you guy should add up sign too let guest know not too used phone also tell guest no loud speaking

Breakfast was good tea and coffee was really cold we ordered for 7pm didn’t get breakfast till 8:15

Stayed in April 2024

The hotel is a bit tired looking,and breakfast was dreadful… nothing working properly and not even warm.

Not far from Cheltenham so easy to get too, nice location

Stayed in April 2024

Signage could have been better for the reception and also parking as we got a bit confused with the clock tower parking. Breakfast availability could have been slightly better as the first morning we went a bit later at 9:00 and was due to finish at 11 and there wasn’t as much as there was if you were to go early, however the breakfast was still lovely.

Really nice location with good facilities to eat and relax (The Pool). Staff were excellent. Overall a nice stay. It’s not far from the hotel to nice locations for things to do.

Stayed in April 2024

Had breakfast after a coach party of 50 had just left and staff were too slow in restocking the buffet

Very good dinner on half board deal

Stayed in April 2024

Room was fairly tatty and needs renewing, decorating . Couldnt close the windows. Asked for a gown to use to wealk to the pool, never arrived, so had to use my room towel. Asked for a VAT receipt and was told that as i had booked through Booking.com, they cpouldnt provide - now i dont know where i have to go to get this

Swimming pool was good, evening meal was good.

Stayed in April 2024

Gym, very old machines

Big room

Stayed in March 2024

We had to carry our luggage up and down 2 flights of stairs, and couldn’t see a lift

Very comfortable in a good location with great facilities

Stayed in April 2024

The upgrade I payed for , from a king to a king deluxe was not worth the upgrade. We was told the upgrade is because of the view of the garden ! Unless I was stood at the windows all I could see what the balcony wall .

The food was spot on and the staff made that hotel . A young lad called Joe in the restaurant was amazing and we tipped him as he made our experience exceptional. Joe is an asset to the hotel and I’d be keeping him on as long as possible . That lad needs a pay rise !

Stayed in April 2024

Can’t think of anything.

Comfortable bed, good shower, good breakfast, friendly staff, ample parking.

Stayed in April 2024

The price of the taxis that service the hotel was extortionate. I would advise checking price before getting in.

Compact but well appointed bedroom (109). The building is old and decor slightly tired but all rooms were well equipped and comfortable. What stood out for us was the quality of the staff, from reception throughout the hotel. They were polite helpful and friendly and a credit to you. Breakfast was very good.

Stayed in April 2024