Leatherhead Road, Chessington, KT9 2NE, United Kingdom
#4 of 5 hotels in Chessington
Guests' ChoiceBased on 1965 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.1
Facilities
8.4
Staff
8.4
Value for money
8.2
Free WiFi
7.3
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End of dialog contentReviewed: 29 April 2024
John
United Arab EmiratesFood and drinks very expensive and not to a good standard
Great location and staff helpful and friendly
Stayed in March 2024
Reviewed: 29 April 2024
Diane
United KingdomThere wasn't anything we didn't like.
Fantastic breakfast. Good buffet selection and gluten free allergy catered for. Christina managing the breakfast session was superb and very welcoming and helpful, nothing was too much trouble. It was also a joy to see a number of the animals which we never expected.
Stayed in March 2024
Reviewed: 29 April 2024
James
United KingdomMaybe a little tired. Merlin should smarten up :)
Easy parking and handy for South of the river.
Stayed in March 2024
Reviewed: 26 April 2024
Julie
United KingdomBreakfast was lovely. Dinner the evening before was good but restaurant was chilly.
Stayed in April 2024
Reviewed: 25 April 2024
Aaron
United KingdomRoom overlooked the rear of buildings and service area. Also above a hand dryer that seemed to be used every few minutes. . At least I could see the people making their way to the nicer rooms from mine. 🙃
Location. Pool and gym. Breakfast included was good quality.
Stayed in April 2024
Reviewed: 25 April 2024
Francesca
IrelandHad to book somewhere to go to the office the next day and this was the cheapest and nearest (as it was off season) and what a find! Loved it, sadly had to go to work the next day and couldn't do the rides.
Stayed in February 2024
Reviewed: 25 April 2024
Priya
United KingdomRooms smelt musty.. bunk bed step was broken Pool time is very limited..one hour slot for 2 days stay. The splash zone was closed due to understaffed... Surprising as it was school holidays and hotel was fully booked. Restaurant menu could offer wider variety of kids meals
Rooms were well decorated..kids loved it. Breakfast buffet was good
Stayed in March 2024
Reviewed: 24 April 2024
Pam
United KingdomIt's a themed hotel aimed at kids so obviously there was a fair bit of entertainment noise / music in the foyer. Had window open in my room and had to listen to the welcome music from the car park over and over. Fortunately I found it amusing rather than annoying.
Lovely choice of fresh fruit at the breakfast bar. Fantastic view out the window at breakfast - beats the view of the car park that I see at most hotels I stay at. Lady at breakfast (Julie) and people on reception very friendly. Bed was very comfortable.
Stayed in April 2024
Reviewed: 20 April 2024
Dave
United KingdomOnly the free Wi-Fi which was so rubbish, it didn't actually work. It kept saying it would send an email to confirm the set-up. No email ever arrived and I could not get a decent phone signal in the room for calls and had to go outside and couldn't get tethering to work.
The room is large and comes with a fridge and tea and coffee making facilities. The bed was good and large. the shower was great.
Stayed in April 2024
Reviewed: 18 April 2024
Alex
United KingdomIt's quite possible to stay here and commute into London, but its is a long way. But the journey is fun on the 1930s Chessington South branch. The rates go up hugely when families come to stay and the white van men find somewhere cheaper.
This is an excellent hotel on the outskirts of London. Popular with "white van men", contractors doing decorating / electricians / plumbers etc during school term when children are in school, theme park is closed and families are not staying. Great rates and walkable or frequent bus 71 (terminus is outside the car park) to Chessington South station. Breakfast is good. I have stayed on three occasions.
Stayed in March 2024
Reviewed: 16 April 2024
Roxana-maria
United KingdomRooms and facilities a bit dated but nothing major. £2 per towel for the pool so would advise bringing your own.
Proximity to park, lots of stuff to do with the kids, good food options so didn’t need to go out looking for restaurants. Pool and splash area good for little ones. Early access to the park and activities in and around pretty useful.
Stayed in April 2024
Reviewed: 8 April 2024
Dave
United Kingdomi went upto the employee at the restaurant to see about booking a table, he did not acknowledge i was there, then preceded to walk away and talk to another one of his colleagues, so i did not even get chance to have something to eat
Stayed in March 2024
Reviewed: 3 April 2024
Dave790
United KingdomFood was budget quality without the budget prices. They have you captured! Cooked breakfast was cheap produce and dried out, but the continental was fine. Booking.com had put us in a junior family room, but my 10yo at 5ft could never fit in the kids bed. Luckily we could change rooms
Staff very helpful. Parking good and close to reception.
Stayed in March 2024
Reviewed: 2 April 2024
Mehr
IrelandClean rooms, Convenient approach to Chessington rides along with kids
Near to Chessington Resort.
Stayed in March 2024
Reviewed: 30 March 2024
Dave
United KingdomDrinks were a bit pricey and draft beer went off, meaning you had to have expensive bottles. I suspect that in holiday season the hotel could be really packed and busy. I got a reasonable deal for the room, but I noticed the prices have real gone up now.
Very friendly and helpful staff. Dinner was good and not too expensive. Buffet breakfast was good. Room was far better than I expected. Coffee and tea provided in the room.
Stayed in March 2024
Reviewed: 30 March 2024
Timothy
GuernseyStaff in restaurant … ne lady (not Engoish) was not helpful and didn’t smile …. When we asked for ketchup, she went off and never came back. Bad experience.
Location and comfy beds.
Stayed in March 2024
Reviewed: 30 March 2024
Beacher
United KingdomI was hoping for a nice view as I booked a good moth in advance . But room was clean and comfortable .
Food in restaurant was very good
Stayed in March 2024
Reviewed: 30 March 2024
Marta
BelgiumTemple restaurant buffet could have some better choices and clean dishes.
We like the themed rooms and triple bunkbeds for kids. They enjoyed the quiz to open a safe in the room and get a treat.
Stayed in March 2024
Reviewed: 30 March 2024
Alysha
United KingdomFood prices are very steep. Kids' entertainment in the evening was a bit sombre. Couldn't access the zoo part from hotel like usual and no animals.out.on safari.
Great facilities, lots of lovely Easter activities. Great swimming, good-sized room with fun childrens section.
Stayed in March 2024
Reviewed: 30 March 2024
H
United KingdomI thought the breakfast was better than the evening food. The breakfast was lush the evening meals nice but probably not worth the money. The pool could be open an hour later.
It was overall an absolutely lovely hotel with the character meet of the Gruffalo, safari theme and friendly staff all round. I plan on going again. We went for work but brought our baby.
Stayed in March 2024
Reviewed: 28 March 2024
Brian
IrelandPrices of food and drink at bar and restaurant
Stayed in March 2024
Reviewed: 27 March 2024
Lisa
United KingdomWe booked a table in the Temple Restaurant over a month in advance but received a phone call the evening before our visit to say they weren't opening that Restaurant now so we had to eat in the more expensive Safari Restaurant. The outside area with animals & play area was advertised as being open to hotel guests from park close at 5pm until 6.30pm. We tried to go there at 5pm but it was still closed so we had to find a staff member who then had to contact a zoo staff member. We got access around 5.30 but then was told it would close at 6.15pm.
The hotel was clean & the staff were friendly but things seemed a little disorganised and staff had to keep going off to find answers to questions regarding entertainment or early ride time.
Stayed in March 2024
Reviewed: 24 March 2024
Marcin
United KingdomGood standard and comfortable bed.
Food was great.Staff helpful and kind.
Stayed in March 2024
Reviewed: 20 March 2024
Kirsty
United KingdomNo gluten free bread and little GF choice. Some of the food was cold. The dinner wasn't every nice either.
Room was clean and comfortable and we saw some baby Zebra's.
Stayed in March 2024
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