Unclear breakfast menu. Price quoted for Continental £14.50 with cooked options individually priced. One day had a cooked option but was also charged for Continental, not made clear. Naughty.

Room was basic, good size TV. Mini bar, safe, kettle, tea bags and packet coffee. A 'Nespresso' type coffee machine should have been available due to the cost of the room. Spa included a sea water pool at a good temperature, salt room was poor, steam room adequate. We both had a massage which was good. Breakfast was good quality food but not a lot of choice.

Stayed in May 2024

The room was ideal for purpose The breakfast was lovely and a lot to choose from The spa was lovely.

Stayed in May 2024

Did not like that the spa facilities closed so early at weekend also room service was not 24 hour

Thought breakfast was included but it wasent.staff were very friendly and helpful

Stayed in May 2024

Excellent breakfast and location

Stayed in March 2024

Shower was broken when I used it

Food and pool and the bedroom

Stayed in January 2024

Food at the bar was bad. Service was not good. Not enough staff to cover all the tables. Since the prices are high, one can expect much better service and food.

Clean, comfortable room. Very helpful staff. Comfy bed. Very happy with the studio room. Interestingly the hotel entrance is weird but not a big issue.

Stayed in December 2023

Staff were very helpful and friendly. Hotel is located just the right place and the price was reasonable.

Stayed in November 2023

Didn’t like my room, it’s tired. Don’t understand the low sink. I arrived hungry and looking forward to room service. Room service menu offered just one hot meal. Anticipated a little luxury but didn’t quite achieve it.

Quite comfortable

Stayed in November 2023

All good

Stayed in October 2023

The room was at times a little unclean in places. There was a pillow on one of the chairs which had a burst zip and a mark that appeared to be from chewing gum or something similar. The tumblers in the bathroom did not appear to be clean. The mugs were not replaced or cleaned during the room cleanings each day which wasn't ideal. A kettle was provided in the cupboard unit, this however was awkward to use. My mum found some silverfish in the bathroom overnight. Complimentary water was meant to be provided each day however on our 3 night visit we were overlooked twice. My only other critique was that they crammed the fridge with too many beverages that we as room users couldn't really benefit from having. Upon arriving at the hotel on foot it wasnt clear where the entrance was as it was hidden around a corner that wasn't fantasticly signposted. Also please note if you are a wheelchair user there only appears to be a stair access to the hotel, it wasn't clear if there was an alternative accessible entrance. My last note was that the information book in the room seemed to be outdated/ missing information.

Staff were friendly and always available. The hotel was nice and had spa facilities with 2 pools, indoors and outdoors. The pool and spa facilities were very nice and quiet in the morning which was relaxing. The bar had amazing food, and I went twice since it was very good. No reservations are required. The room had a massive TV, perfect for movies at the end of the day. The beds were super comfortable, I have nothing negative to say about them. The room came with amenities such as cotton buds and pads which were very useful to have. Two small cakes were provided everyday when the rooms were cleaned, they were very nice! The hotel has easy to use free WiFi.

Stayed in October 2023

Spa had missing tiles needs a wee bit upgrading

Very clean and comfortable with lovely helpful staff

Stayed in September 2023

The bathroom , The sinks were to low , If you were a midget ok

Breakfast was excellent, Staff were lovely , indoor pool lovely

Stayed in September 2023

Breakfast is good; cooked items delicious. Good selection of continental options too.

Stayed in September 2023

Walls were paper thin could hear everything above and below. Hotel a bit stuffy no homely feel to it. No biscuits in room to go with tea/coffee only mini bar to buy from. Milk pods ran out first day asked housekeeping to top up following day but told no more available

Nice modern hotel lovely welcome on arrival. Decent sized rooms with comfortable beds. Great spa facilities

Stayed in August 2023

Ironing board in the room. Other than that, I have nothing negative to say

Lovely room. Great bar. Amazing restaurant. Location fab for shops/bars and restaurants

Stayed in August 2023

They didn't always refill the mini bar with chocolates, teas etc.

Great location, friendly helpful staff, very relaxing.

Stayed in August 2023

Early checkin - room wasn't available when I arrived very early - but they prioritised preparing my room and I was soon in.

Stayed in July 2023

Spa: The Facial I had was really just a face massage. Compared to other facials I have had I was disappointed. Dining: The restaurant is nicely decorated. It was quite expensive, but I expected that. However, the black waiters need training properly. I had to getup from the table to get him to bring me a glass of wine. I could not get his attention away from chatting to the bartender. I akd the waiter for some Jersey Royal potatoes. He brought me just regular small potatoes in a large dish. When I told him they were not Jersey Royals he gave me so phoney excuse about them being older. I know Jersey Royals. I also asked him for a medium curry and I got a bland one. I don't know if he conveyed my wishes to the chef at all. I resented the service charge, as the food was expensive enough and if I wanted to give a tip, I would have. If you don't have a car it's quite a walk to the sea front, but there is a bus stop close by if you are prepared to wait.

The breakfast was very good, but expensive. The restaurant was very nice. I didn't try the A La Carte menu as I could not eat that many courses, but the other side was pleasant too. The spa was very nice. I had a great massage. The hotel was very nicely furnished and comfortable. I liked the pool outside, but unfortunately the weather was not warm enough to use it, but the garden was nice to sit in. My room was nice and the TV worked really well to get the news. The maid service was excellent. The hotel was in a nice location, near shops and other restaurants.

Stayed in July 2023

The spa access is off-putting. Expected to walk around the hotel in a robe and slippers as there aren't locker facilities.

Shared spaces were nicely furnished and clean. Staff were helpful and efficient. The room was well appointed and spacious - effort made to separate occupied guest rooms so there was no noise on corridors.

Stayed in August 2023

Location of hotel wasn't as close to the main square as I would have liked - Didn't like walking through the tunnel. I know we could have walked around, but that was a longer walk. Although the hotel was close to the town, the town & indoor market at St Helier weren't the tourist attractions as I expected - just a 'normal' indoor market, and just the usual High Street shops, as well as empty shops.

breakfast - freshly cooked and good selection room - spotless. towels changed even when not requested. spa - only used the pool, but was good. Staff - excellent, very accommodating, polite

Stayed in August 2023

Continental breakfast a bit limited

Quiet. Comfortable. Indoor swimming pool very good.

Stayed in August 2023

Short of staff in the bar on first evening - Wednesday 2nd August so long delay in receiving our food. The coffee at breakfast needs improving as made by a machine and not strong enough.

Wonderful caring staff and good food. Michelin restaurant is exceptional Good spa facilities with professional staff providing treatments.

Stayed in August 2023

Lovely hotel located within ease reach of the town centre. Staff were all lovely. Our request for a lower room was fulfilled. No complaints

Stayed in July 2023

The cleaning of the room was very poor , we spoke to the receptionist and both ladies came to re clean our room . The fact that there was no walk in shower was problematic for me as I have mobility issues.

The breakfast was lovely , the staff were friendly and the location was good .

Stayed in July 2023