The fact that restaurant was labelled open until 10pm, but was rushed on arrival 7:15pm and was told kitchen closing at 08:00pm. Don’t have much chance to relax and freshen up from a 4.5 hour drive

Clean and friendly atmosphere.

Stayed in June 2024

Food far to seasoned, should get a choice. Breakfast over price.

Area.

Stayed in June 2024

No carpet in bedroom, making room feel cold and unwelcoming rather sparse furnishing. Breakfast was not very good, hot items had been sitting there for some time, and had dried. Plates/dishes on the table are not cleared until you leave making the table crowded with used dishes. Only 1 staff member on duty.

Clean room, good bedding, bathroom In good condition.

Stayed in June 2024

Bit grubby... No towels in pool

Good value for money

Stayed in June 2024

Breakfast - disappointing considering 4* hotel. Mediocre (at best) cold selection and hot food where supply/demand were not met. Sachets of cheap sauce…would expect branded in 4* Dinner - menu looks cheap and tacky but don’t be fooled, the food is great Bathroom - definitely not the same standard as 4 poster room. Tired, cracked floor tiles, grout missing…and hair that wasn’t ours Sockets - not enough in room Lamps - half didn’t work or weren’t plugged in

Room - nice layout, some quality furniture (some that didn’t make sense) Public areas - clean and bright Restaurant - evening mean fabulous

Stayed in June 2024

Perfectly fine but could probably do with a bit of updating here and there.

Swimming pool was included within the room rate, and looked very pleasant. The spa had a cafe area and seemed comfortable. Staff were friendly.

Stayed in May 2024

Quite run down, overpriced, (for many reasons)

The staff , and reception

Stayed in May 2024

I feel that a grab rail of some sort would be useful at the back of the bath which is higher than usual - maybe for drainage reasons? I stepped in it to use the shower, but slipped straightaway and smashed my head on the tiled wall. I sustained a mild head injury with concussion. So, either a grab handle or a longer bath mat would stop that happening.

It was easy to find, clean, staff exceptionally helpful.

Stayed in May 2024

I wasn't told the dinner in the evening needed to be booked, the restaurant did look that busy but was told there was no availability. i had to drive out and could only find a Macdonald's. very disappointed

It was ok

Stayed in April 2024

The room wasn’t particularly clean, there were a few bugs in the bathroom and around the tea/coffee area. The room just felt a bit dingy for a ‘superior’ double room. The fan for the bathroom was clearly broken and made a terribly loud noise when the light was switched on. The breakfast was really disappointing, we arrived in the dining room around 9.15am and there was barely any food left, the pastries were overdone, there was no coffee/tea or juice readily available, we had to wait for this to be brought out. We waited for bacon to come out and when it did eventually come out it was undercooked, smelt funny and was basically inedible.

The beds were really comfy, it was in the perfect location for a wedding we were attending.

Stayed in April 2024

Rooms and facilities were a bit run down, some of the room could have been cleaner (mug stains on the side tables in the room that hadn’t been cleaned - although bathroom was good). For a superior room the bed was small and the room only had basic stuff like a kettle and a tv in it.

Hotel is a bit dated and needs some renovation but was fine. Staff were lovely, helpful and responsive. Room a decent size. We booked a ‘superior’ one. It’s much more of a 3 star experience than a 4 star one though, as it lacked the luxury element one would expect at a 4 star.

Stayed in April 2024

The room was a little cramped and small.

The breakfast was good, a nice selection of hot and cold food.

Stayed in February 2024

Room was supposed to be a premium upgrade room but was very tired and not at all premium.

Spa and breakfast were good.

Stayed in April 2024

It was not a 4* by any means simple things like no plug sockets next to the bed no phone in the room and quite dated overall compared to the photos . There was a fire alarm during one of the nights completely disorganised no one came to get us out our rooms so we didn't know if it was real and couldn't get hold of anyone no compensation offered as a result

The location

Stayed in April 2024

The only problem we had was with breakfast. We arrived for breakfast at 8.50 and the poor lone waitress was rushed off her feet- plates, cups, hot water had all run out. There were no tables relaid-guests were scavenging for cutlery from Vacated tables.

The staff were fantastic. Enjoyed the pool

Stayed in April 2024

Tired and worn fixtures and fittings. Noisy as very close to a busy A road. All areas were overly warm and lots of the radiators couldn’t be turned off. Very expensive considering the shabby state of the place.

Really friendly staff

Stayed in April 2024

The evening meal needed more variety. Salmon taken off the menu on Sunday we should have been told from Friday evening. Roast chicken ordered. Husband given roast pork. Staff need to write the orders down. We were given a complimentary drink We had a room with interconnected door. We requested to move but told no rooms. X2 nights guest was quiet. But the last night we were woken by a guest using foul language. Ok Decor in the restaurant needs updating. Didn't feel to dress for our evening meal.

The hotel was across the road from Clumber Trust Park Spa facilities were adequate..nice to know there was a child free times. The evening meal was good portion and nicely presented The lady at reception happy to listen to our upsetting last night. Stated that she would address it. Hospitality shown on Monday morning by a mature member of staff (Helen) we think for breakfast was so lovely. She's a credit to the hotel.

Stayed in April 2024

Definitely eat out, the food was dreadful

Nice clean rooms, convenient, spa was lovely.

Stayed in March 2024

Room was rather unmodernised. Don't like shower in bath. but for one night it was fine. No hairdryer surprisingly in room.

Dinner was perfectly adequate. Left too early for breakfast

Stayed in March 2024

A continental Breakfast could have been available earlier

Stayed in March 2024

Our treatment at the spa had not been booked in correctly over the phone, so we're we're unable to have a treatment. This was very disappointing as it was a special treat.

The hotel room was a very good size. Beautiful location.

Stayed in March 2024

80's and 90's decor and thread bear room, with Homesense thrown in

The welcome

Stayed in March 2024

Spa staff very grumpy and not at all helpful Bar closed no alcoholic drinks Dirty room and toilets

Spa nice area Reception staff helpful

Stayed in February 2024

The internet is practically non-existent. We tried for ages and eventually given up. It may say free on the website but there is no connection thats good enough to work from, even as far as checking emails.

Staff is pleasant.

Stayed in March 2024