The noise from the traffic outside completely took away and pleasure. I’m disabled and find it hard to drop off to sleep … even with sleeping pills I was unable to do so … The noise from the dual carriageway went on all night …and I drove home half asleep. Breakfast was not very nice. The staff hadn’t switch the hot ‘plate’ heater on, so any warm food you were putting on your plate went immediately cold. The bacon was grim. Looked fine, but when you turned it over it had that wet, white jelly like stuff that should have been cooked off.

The staff were lovely. The room we had (314) was huge … two queen sized bed, a sofa area with coffee table and an are with a table and four chairs where you quite happily order up a meal and eat there.

Stayed in December 2023

Returning back around 10pm to find the entrance packed with smokers clogging up the door way, as a family of non smokers with children this was extremely off putting, then on leaving the next morning seeing the plant pots teeming with cigarette ends

Great location for our needs, room was a brilliant size for our family of 5 larger than most we’ve stayed in

Stayed in December 2023

No

All staff are professional and helpful, excellent

Stayed in December 2023

Comfortable hotel. Staff friendly

Stayed in November 2023

Struggled to understand how to put the heating on but still quickly worked it out via Google.

Friendly and welcoming staff

Stayed in December 2023

The Room was very noisy as the windows did not seal and so there was a lot of traffic noise but nothing which the hotel could have done anything about.

Staff were welcoming and helpful.

Stayed in November 2023

Rooms on the front by main road were very noisy and cold so needed to blast the heating! Rooms in need of touching up as looking very tired.

Restaurant and staff were lovely!

Stayed in December 2023

Food in the restaurant was average at best, limited choice of mostly fast food type dishes and expensive for what it was.

Stayed in December 2023

The music playing constantly outside the entrance is unnecessary! Being metres from a dual-carriageway, the noise from the traffic woke me up far too early, at 5.30am. each of the 3 days I stayed at the hotel. Could the windows be better sound-proofed? A fridge in the bedroom would be a useful addition. More importantly, a bigger heated towel-rail is necessary and save changing towels as often, even though I didn’t change them every day. I realise the bathroom is small so there isn’t anywhere to put the size of heated towel rail needed, unless it was put in the bedroom? Somewhere to hang a hand towel is necessary please. Some decaffeinated tea in the bedroom would be a nice gesture for those of us who need to avoid caffeine and don’t like coffee. At breakfast, the fact that hot drinks are only available via a machine is disappointing as tea, for example, is not as good as that produced manually. I can imagine there must be a queue to use the machine at busy breakfast times. Some of the hot breakfast items were overcooked and inedible at 9am, even though breakfast is available until 9.30am. Fried eggs and black pudding were the most affected. The waitress provided more when asked. I should have mentioned earlier that the sausages were particularly good, especially the Cumberland Pork ones. The temperature in the changing rooms for the leisure facilities was incredibly cold on one of the 3 mornings I visited at 7.45am. and could only be described as just about adequate on the other 2 mornings. The leisure club members told me this is a regular occurrence, despite complaining about it repeatedly over several years. Why should it be so cold? I swim regularly and have never encountered changing rooms as cold as this.

The leisure facilities are a lovely bonus. The selection of breakfast food was very good. There is a good WiFi signal throughout the hotel. The staff are very pleasant and helpful. Well done. The hotel is clean and tidy.

Stayed in November 2023

Location

Good for short stay

Stayed in November 2023

Thought the bar prices were a little expensive, but that's hotels for you .

Staff were very nice and made you welcome , clean and comfortable

Stayed in November 2023

Sink was not working.

Room was spacious and the bedding was clean and comfortable. Gym facilities and swimming facilities were excellent and appropriate

Stayed in November 2023

Shower holder needed replacing, shower came loose

Big room, nice and quite

Stayed in November 2023

Mould on the bedroom ceiling in a number of places

Breakfast and pool

Stayed in November 2023

Struggling to pick faults but I didn’t like the shower gel.

Really nice hotel with a great location to the motorway.

Stayed in November 2023

The steam from the shower would fill the bathroom and had to keep the door closed so it didn't set off the fire alarm. As someone that is disabled visibility is very important for mobility. A more powerful extractor fan is needed.

Stayed in November 2023

The bed was very uncomfortable mattress was too hard.

Great hotel for location and facilities the swimming pool and spa was excellent.

Stayed in November 2023

Excellent friendly staff, good size of room

Stayed in November 2023

Although the road was a little noisy we still got a good sleep .

Some of the lights in the room didn’t work , and the rooms on the road side of the building were a little noisy, but overall a good hotel with very nice restaurant food b good would definitely stay again ideal for Meadowhall shopping .

Stayed in November 2023

EV charge support can be improved

Clean

Stayed in November 2023

Bath was too tight .. prefer shower only

Location and cleanliness

Stayed in October 2023

The most annoying thing was squeeky door in the bathroom and rooms (room 328). Other issue was lack of ingredients to the food at breakfast buffet. All pastry had the description, statement was (v)-vegan, but no ingredients, so allergy kids couldn't even consider it as it was too risky. Pool and gym area was absolutely freezing, husband decided not to go. Had to request duvet twice as for 2 kids they only had 1 small duvet on sofa-bed, first duvet request wasn't fulfilled. On a second request it was brought in, thank you. Fridge was leaking water, all content was wet in the end. Kettle was louder than alarm. Another extra annoying thing that in a second bedroom with sofa-bed there was no night light, and no lamps could be taken out from main bedroom as all were hard-wired, so we had to keep light in a corridor for kids to be able to see their way to the toilet.

Plenty of towels were on offer, 2 robes too, thank you. Rooms were big, we weren't expecting 2 separate rooms. Plenty of sockets.

Stayed in November 2023

The bed had a plastic sheet ( mattress protector)

Everything apart from the mattress protector

Stayed in November 2023

nothing

friendly staff who went above and beyond to help celebrate my daughters birthday. Comfortable beds in a spacious family room, excellent breakfast and evening meal was a hit.

Stayed in October 2023

I would have preferred chips with my evening meal instead of lukewarm fries with my burger.

Excellent choices for breakfast for any tastes or preferences. Beautifly presented and kept clean. Hotel very easy to find straight off the A1 at junction 33. Only took a couple of minutes to get there.

Stayed in October 2023