There was some weird smell in bathroom, definitely improved with opening window but couldn’t fully eliminate it.

It was green and clean room. Liked the leafy balcony and loved the quiet environment.

Stayed in April 2022

Staff didn’t really speak. Just handed me room key. The heaters was on and it was 20 degrees which made the room into a sauna Room was incredibly dusty

Nice location Price was reasonable Free parking

Stayed in May 2022

This review has been hidden because it doesn't meet our guidelines.

Poor customer service poor standards and poor facilities

Never stay here again it is not a hotel by any means. I got bitten very badly and got told i was a liar. They have no concept of customer service whatsoever and should be ashamed to call themselves a hotel. The worst place i have ever stayed in in my 40 years of travel. I was visiting my son at university and i will never be staying here again.

Stayed in May 2022

it could’ve done with being cleaned more. the bed was clean it was just dusty

it’s in a decent location and had free parking

Stayed in May 2022

filthy

filthy

Stayed in April 2022

It was a hostel.

Old. Awful. Dirty and badly designed.

Stayed in April 2022

lovely place, however there was a slight smell of smoke in the room, but other than that all was fine

Stayed in April 2022

Same as above

Not a lot somone knocking my mates door 2 o'clock in the morning asking him if he got any drugs to sell

Stayed in April 2022

Facility The smoking smell in the bathroom The sink in the bathroom was blocked The cleaning lady opened the door without knocking (when the door was locked)

The bed was ok, room and toilet sizes were ok

Stayed in April 2022

The room had damp, the bin was full of used sanitary products. The light fitting in the bathroom was broken. The shower didn’t even deserve the name shower it was so rubbish. No plugs near bed.

Nothing.

Stayed in April 2022

The couple in the next room were shouting at one another from 11.30pm just after I got back to long into the early hours so i wasn't able to sleep for along time. Luckily the didn't speak English so I don't what they were arguing about.

I was upgraded to a family for no extra cost as they were quiet. The location was perfect walking distance for De Montfort Hall which I was going to for a concert.

Stayed in March 2022

First room very small for 2 mould on the ceilings shower screen fell off door handles not screwed on, moved rooms a little bit bigger bathroom light pull cord not fastened to ceiling electrical cables holding it in place reported it to reception accused us of pulling it down ourselves the shower was a mixer tap shower head fastened a foot above the tap OK if you're washing your knees when turning the tap on the water would shoot out and hit the other end of the bath and toilet it would of made a great b-day to wash your butt one of the worst hotels I've stayed in we paid £240 for 4 nights stayed 3 what a dump avoid this place you will regret it we did

The car park and hotel entrance

Stayed in March 2022

Everything i think it was a terrible hotel

Nothing

Stayed in March 2022

The cleaniness of the room and the state of the bathroom facilities

The bed and the location

Stayed in February 2022

It was worse experience I ever had in my life. The room was messy and the heating was not working .when we use the bathroom the water was coming out from the bathroom. Not good service at all. Never gonna recommend to anyone.

Stayed in February 2022

it was cold and the heating wasn’t on. it’s was noisy. obviously, people live in this hotel. I could hear a loud tv must the night and loud conversation between a couple who were speaking loudly all night.

not a great deal

Stayed in February 2022

heating was not working

almost everything car park was free at all

Stayed in February 2022

Room up in the rafters, toilet seat didn't fit, shower very small, no heating on in the morning,

The staff at the time were very polite, but we wanted to change our booking from 1 night to 2, they were not helpful at all and it has been impossible to speak to the manager although we have phoned several times

Stayed in January 2022

Comfortable bed, excellent sized room. Very clean and in a good location for our requirements. Staff very friendly and offered us local knowledge and aadvise.

Stayed in February 2022

Everything

Nothing

Stayed in February 2022

The room could do with a little TLC but did not effect our stay

Loved the balcony, bed was comfortable and staff were helpful. Great location just outside the city centre with parking.

Stayed in January 2022

Staff was a bit rude when i asked for more tea and coffee and milk she told me to go shop and buy it at the end of the day people are paying customers not treated like muck

Its being revamped not so cold now

Stayed in December 2021

blocked toilet and gone off milk for the coffee in the morning

nothing

Stayed in December 2021

The above

Milk in the room was off and the heater was not working in December

Stayed in December 2021