Esplanade, Scarborough, YO11 2AG, United Kingdom
#25 of 33 hotels in Scarborough
Guests' ChoiceBased on 4370 hotel reviews
7.6Cleanliness
8.0
Comfort
8.1
Location
8.8
Facilities
8.0
Staff
8.6
Value for money
7.3
Free WiFi
8.2
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End of dialog contentReviewed: 28 March 2024
Stephen
United KingdomLocation was excellent
Stayed in March 2024
Reviewed: 28 March 2024
Bryan
United KingdomWife said toilets down stairs in entrance could have been cleaner. She would not use them and returned to room instead
The sea view room we were upgraded to had tremendous views across the South bay. Room and bathroom very clean and comfortable. Bar/ lounge very comfortable for relaxing with food or drinks.
Stayed in March 2024
Reviewed: 28 March 2024
Dave
United KingdomThe pillows were flat and uncomfortable, the guests in the next room were making loads of noise past 12 midnight and they started making loads of noise at 6am.
Location is very good,the use of the swimming pool, sauna and steam room was a bonus
Stayed in March 2024
Reviewed: 28 March 2024
Grace
United KingdomLittle dirty and dusty on bathroom floor in corners and no toilet roll holder which was a biggy for my 5 year little girl in the middle of the night toileting whilst half asleep.
Lots of space, staff were unbelievably nice and so helpful. Beautiful hotel.
Stayed in March 2024
Reviewed: 27 March 2024
Tim
United KingdomMain light wouldn’t turn off. Wouldn’t let us check-in any earlier than 3pm and not asked if we’d like to wait in any area such as bar etc so we felt uncomfortable and sat outside in the cold for an hour.
Facilities, location nice rooms.
Stayed in March 2024
Reviewed: 25 March 2024
Carol
United KingdomRoom was very hot even though radiator was not on.
Location
Stayed in March 2024
Reviewed: 25 March 2024
Dr
United KingdomThe spa is great. Reception staff are great
Stayed in February 2024
Reviewed: 24 March 2024
Antony
United KingdomNice room, sea view and good location.
Stayed in March 2024
Reviewed: 23 March 2024
Agata
United Kingdomlocation
Stayed in February 2024
Reviewed: 23 March 2024
Carl
United KingdomNeeds repair in the room we was staying in balcony door did not shut properly there was a draft and handle was hanging off
Second time here Great place really enjoyed it facilities are brilliant breakfast was beautiful
Stayed in February 2024
Reviewed: 23 March 2024
Andrew
United KingdomRoom looking tired. Some furniture tatty. Cobweb.
Staff. View. Spa
Stayed in March 2024
Reviewed: 22 March 2024
Andrew
United KingdomStay for work commitment, excellent value for money, staff and facilities first class.
Stayed in March 2024
Reviewed: 19 March 2024
Michelle
United KingdomGreat location, sea view, friendly staff, good spa and pool and restaurant food excellent.
Stayed in March 2024
Reviewed: 19 March 2024
Joanne
United KingdomNothing
The spa and our room
Stayed in March 2024
Reviewed: 19 March 2024
Paul
United KingdomBeautiful hotel in a beautiful location. Food from restaurant was lovely and the gym, pool, sauna and steam room is exactly what you want after a days working away. Great hotel and will definitely stay again
Stayed in January 2024
Reviewed: 18 March 2024
Paula
United KingdomExcellent Spa facilities. Room upgrade to a sea view.
Stayed in March 2024
Reviewed: 18 March 2024
Brian
United KingdomThe lounge area was small and the seating was uncomfortable.
Great location, friendly staff and nice facilities
Stayed in March 2024
Reviewed: 18 March 2024
Jean
United KingdomSee above
It was clear that staffing was insufficient in bar and restaurant. Eating lunch on Sunday in an otherwise empty small dining room, tables were uncleared and food remains were still on the table. Breakfast was adequate but only one staff member on duty.....impossible! Those staff who were there however were really lovely!
Stayed in March 2024
Reviewed: 18 March 2024
Steve19782610
United KingdomService was slow at the bar and seemed to be unorganized and short staffed
Room was comfy and as expected
Stayed in March 2024
Reviewed: 18 March 2024
Clive
United KingdomLook behind the sink by the tap in the mans wet changing room not being cleaned for a long time.lights not working .
The staff all went out of there way to help 5 star service. A credit to your hotel.
Stayed in March 2024
Reviewed: 17 March 2024
Lynn
United KingdomThere was no music playing & the seats in the sauna/steamroom were cheap plastic chairs
The room & pool area
Stayed in March 2024
Reviewed: 17 March 2024
Tracey
United KingdomBreakfast supposed to be until 11am but very little left at 10am.
Large comfy room.
Stayed in March 2024
Reviewed: 16 March 2024
Emily
United KingdomRooms were dated but this reflected in the price. Wallpaper peeling etc Room was very hot even with all radiators off and fan on, was a rather cold day in March so I can imagine it would be uncomfortable in summer
The spa was great, not too busy. The location was perfect, great view of the beach and could get to the beach in 5 mins
Stayed in March 2024
Reviewed: 14 March 2024
Jayne
United KingdomPoor service at breakfast on both days
Stayed in March 2024
Reviewed: 13 March 2024
Karen
United KingdomToo warm for me BUT I’m menopausal and need a cooler environment to sleep in.
Hotel was lovely, clean and comfortable, staff friendly, rooms very warm so fans were provided even in February, better than being cold tho I suppose.
Stayed in March 2024
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