The room was too hot so we had to have the window wide open. We made sure the radiator was turned off. We were next to a busy main road and slept poorly

Good breakfast. Friendly staff. Nice room and bed

Stayed in May 2024

Sadly, the thermostat fitted to the radiator near the window was not working. Hopefully, this will be picked up by the relevant maintenance team.

Firstly, I found parking my car easier than I imagined it would be. Secondly, the reception area has recently been redecorated with pictures of the lakes and many pleasing visual features. On the ground floor, next to reception is a comfortable lounge/bar area. Upstairs, my room was spacious and warm with a comfortable mattress topper. The breakfast dining area and selection were very good. The choice of fruits, yoghurt, cereal, and a great cooked breakfast, if you wish. Some GF options.

Stayed in May 2024

Nothing!

Lovely friendly staff. Nice quiet room (seems to be a quiet area), with comfortable bed. Lovely breakfast. Easy parking. Really great value!!

Stayed in May 2024

We felt the self service check in was a little cold, although the system worked well, we missed having a warm welcome from a human being, we didn’t know where to locate our room and had no information about what time or location breakfast was. This was our only negative everything else was grand.

Well located and our room was great.

Stayed in May 2024

Our bedroom was on the side of the hotel which was on a busy road

Very nice clean well run hotel. The hotel was in a good location with bus stops close by which was very handy for sightseeing around Carlisle. Places to eat were very close to hotel and a newsagents right opposite it for the daily paper. Nice lounges in the hotel which had its own bar. Breakfast was Excellent!

Stayed in May 2024

No bar service

Stayed in April 2024

Nothing

Lovely hotel. Free parking on site. Lovely seating inside. Limited seating outdoors but nice. A couple of places to eat across the road..need to book. Walk into the town centre is about 10-15 mins. Breakfast staff very helpful.

Stayed in April 2024

stayed here before and the room we had the last time as between very noisy guests. we mentioned this to the manager when we checked in and he upgraded us to a very nice room

breakfast was good

Stayed in April 2024

Nothing could hide the fact that it was an old building. While I was there it was being decorated. There was nothing wrong with the facilities, they were just a little old fashioned. (On a previous occasion I had stayed in a much smaller establishment in Carlisle, where the facilities were similar but they had made it interesting by having a Victorian theme). So I could see that they were trying to do something with the hotel, however it was not quite to my taste.

I would say it was an excellent location on Scotland Road, prior to my journey to Scotland. I was also interested to find that it was the site of a Roman Fort. Furthermore it was an easy and pleasant walk to the city centre. I was very pleased with the breakfast, which I had not realised that I had bought. The breakfast made it very good value for money. I was impressed by the hard working and friendly staff.

Stayed in April 2024

There was a bar but no service. Only failing.

Stayed in April 2024

I had to ask for toilet roll and shampoo, they wasn't topped up even day

It was a warm hotel

Stayed in April 2024

Good value for money close to city centre

Stayed in April 2024

I was upgraded and very comfortable

Stayed in April 2024

N/A

Convenient, comfortable, parking, good breakfast

Stayed in April 2024

shower instead of bath. a shelf that could be used in bathroom...everything fell of it more staff

good bed room well appointed

Stayed in April 2024

Dated tired bathroom in room 105 with no glass shelf to put yr things on tiny bath with overhead shower that can take a while to produce hot water ..looked old the control was broken the rad was on full but nit very hot the bedroom rad never came on ..it was chilly at night ..wall bedroom thin could hear .Next door the hotel services construction men the Cark us full of vans and they are noisy banging bedroom doors early 6.30/7 am room 105 overlooked the car park mums would park under our window to drop em off at school (window was broken didn’t shut well) so we got screaming kids shouting 8 am under our window..refuse room 105 ...at all costs ..reception was manned by one person who also worked the bar ... but you had to wait at bar for them ..to serve you ....its a row of houses joined so many small stairs cases and on our visit the one lift was out of order

The staff friendly helpful large car park big reception lounge with a bar breakfast was very good, plenty of choice location very good on a main road coffee tray with biscuits and water in room great mirror in bathroom good towels

Stayed in April 2024

Clean, comfy bed, fantastic breakfast, although slow to replenish

Stayed in April 2024

The breakfast was ok. The music was too loud. Coffee and tea ran out and it took a long time for them to be replenished.

Friendly welcome. Car park. Good location. Plenty of restaurants nearby. Stylish rooms.

Stayed in April 2024

Breakfast wasn't as good as people say, buffet style was there for 2 nights both mornings had to wait in food being put out. Breakfast was average

Stayed in April 2024

Television didn't work. Toilet roll holder broken.

Pleasant, comfortable and warm hotel. Beds particularly comfortable. Good sized room. It is on the site of the Roman wall and remains. Really good breakfast. Helpful staff.

Stayed in April 2024

The bar did not have draught beer at the bar only sold bottled beer .Our shower in our room could not be regulated.Two hot to have a shower.

Hotel was very central to all amenities

Stayed in April 2024

The rooms could be updated, I stayed here three years ago, in the break between lockdown, I feel that the lack of face t face contact is a bit sad. Although the staff were very friendly, there was no real contact. On my last day, nobody said "good morning", and when i was checking out online, the duty manager asked if I was "managing", that would have been an opportunity to ask if i had enjoyed my stay....I've been a hotel manager for thirty years, so I know about personal contact. I feel that this is not a three star hotel.

The breakfast was great, good selection, all piping hot, and the waitress is very friendly and efficient.

Stayed in April 2024

Perhaps an update to cater for modern electronic systems, but minor in comparison to benefits.

Newly refurbished, great staff and ideal location for everything in the area.

Stayed in April 2024

a bit dated

excellent value and not a faceless blob!

Stayed in April 2024