The housekeeping was poor to the extent that on our last day, the room was not made up at all. Also it was very hard to get round the bath as there was lots of furniture in front of it.

The room was lovely. It was very comfortable.

Stayed in April 2024

Shower adjuster was faulty so couldn't get a hot shower. First World problem.

Room and breakfast were good. History dating from Hadrians Wall in carpark was a bonus.

Stayed in May 2024

Room was slightly tired needed decorating in parts.

Comfortable, clean nice big car park and a friendly welcome

Stayed in May 2024

Bathroom could have been cleaner. Hot water eventually.

Friendly staff. Excellent breakfast.

Stayed in May 2024

Self- check in is annoying after a long journey..

Comfy room, bed and pillows. Good private car park.

Stayed in April 2024

The shower was difficult to control. The building is a rabbit warren of different terrace houses amalgamated with lots of ups and downs to reach the guest rooms. The signage is inadequate, particularly to find public areas downstairs when coming from a bedroom.

The cooked breakfast was good - self-service with specials cooked freshly to order. But the coffee was lukewarm and the tea that was weak. Both were self service from thermoses and not of the standard expected. There was no plain yoghurt, only flavoured.

Stayed in May 2024

Very helpful staff; made great suggestions as to where to eat and how to get to special places to visit, especially Vindolanda, which we would have missed otherwise, and was terrific. Parking was safe and available. Beds were very comfortable, room was clean, water was hot for shower, and breakfast was good.

Stayed in May 2024

Excellent though out and well worth.

Stayed in May 2024

The bevereadge area could be better arranged as it was in a very cramped position.

Booking in was easy and the person on the reception desk was very welcoming . The twin room was on the first floor and the single room was on the ground floor - both were nicely furnished and very clean . The beds was extremely comfortable and the linen was good quality . The T.V. in the twin bedroom didn't appear to be working at first, but the chap on reception came up immediately and sorted it out for us . The lounge area was pleasant and comfortable and all the staff we came accross were very welcoming and helpful.

Stayed in May 2024

Hotel fronts onto a busy road, a bit noisy!

Great location from the M6

Stayed in May 2024

It would have been nice if there was a food option during the evening. There are takeaways and eating establishments nearby, so I did not starve.

The highlight of this hotel was without a doubt the very tasty breakfast, would divert and stay again just for that. I had a single room for a stop over on a work trip to Glasgow and the room was fine, it was front facing on a sometimes noisy road, but that does not bother me. Staff were all polite and helpful. Check I. Smooth and efficient. Plenty of parking.

Stayed in May 2024

Just a bit tired and baking hot in the room on arrival

Free parking and a decent breakfast

Stayed in May 2024

Easy checking in, central location, staff friendly and helpful

Stayed in May 2024

Hotel layout

Location and car parking

Stayed in May 2024

Many items on breakfast menu not available, fried breakfast options good; continental breakfast a non-starter. No cash payments accepted at the bar and bottled beers only available.

Excellent position. Short walk to city centre and easy access from M6. We'll positioned for visit to Hadrians Wall , 27 miles. Close to main Park and Riverside walks. Good car parking on site.

Stayed in May 2024

The only thing were the stairs (but knew that when booking) to the top floor felt like a bit of a maze to find room.

Old hotel but being renovated. Room was clean, beds comfortable. Friendly staff made you feel welcomed to stay there. Breakfast was great and breakfast staff were happy and singing made a nice start for the day.

Stayed in May 2024

The floors were a little interesting. We had to walk up and down to get to our room. Maintenance needs to be better in areas. The floor in our bathroom seems tender from water leaking on the floor.

Great area and the price was perfect. The room was actually big for a UK hotel. The hotel staff we met were very helpful and nice. I liked the history that is associated with the hotel and the area. Breakfast included was awesome. Great value. We would definitely stay here again. Eat at the Indian place down the street it was awesome.

Stayed in May 2024

Nice varied breakfast with friendly and helpful staff.

Stayed in May 2024

Lots of workers kept me up all night

Location and friendly staff. Good check in process

Stayed in April 2024

Presentation of rooms was good and bed was comfortable

Stayed in May 2024

Restaurant not available. Coffee could have been hotter.

Location. Cleanliness. Friendly.

Stayed in May 2024

Good

Stayed in May 2024

Small room & small bathroom

Staff lovely room clean. Only downside room & bathroom tiny. Good was great.

Stayed in May 2024

Lovely place great value

Stayed in May 2024