Chapel Level, Kirkcaldy, KY2 6QW, United Kingdom
#4 of 17 hotels in Kirkcaldy
Guests' ChoiceBased on 861 hotel reviews
8.8Cleanliness
9.3
Comfort
9.4
Location
8.8
Facilities
9.1
Staff
9.3
Value for money
8.7
Free WiFi
8.8
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End of dialog contentReviewed: 29 April 2024
Helen
United KingdomAlways a good stay. Staff were great. Rooms clean and comfortable. Will be back
Stayed in April 2024
Reviewed: 29 April 2024
Sarah
United KingdomThe service we received from when we walked in to when we left was first class.
Stayed in April 2024
Reviewed: 29 April 2024
Aldra
United KingdomNothing.
The setting, attention to detail, EV chargers, staff, decor, food was amazing. Lift, wide doors (powered wheelchair user).Grounds, car parking, everything.
Stayed in April 2024
Reviewed: 29 April 2024
Struthers
United KingdomNothing
Excellent modern cleasn and friendly hotel
Stayed in April 2024
Reviewed: 28 April 2024
Paul
United KingdomWalls between the rooms seem very thin. The noises from the adjacent bathroom (human and mechanical) were rather too loud and clear. Too far to walk to the main area of the town, but that's my fault for not checking properly, no criticism of the hotel.
Very modern, bright, clean and comfortable hotel with plenty of free parking. Within walking distance of a really big retail park. Check in staff couldn't have been more helpful and cheerful. I'd definitely stay again.
Stayed in April 2024
Reviewed: 26 April 2024
James
United KingdomMany fuel cars park in the EV charging bays, this blocks the chargers for guests who need to used the facility during their stay. the carpark need to be monitored better to prevent this.
this is a great hotel, I have stayed here many times, the food is great and the staff are excellent
Stayed in March 2024
Reviewed: 26 April 2024
James
United Kingdomlots of fuel cars parking in the EV charging bays, the hotel needs to enforce parking rules
Great Room, loads of parking, excellent food, and great staff. What more do you need
Stayed in April 2024
Reviewed: 26 April 2024
Kane
United KingdomThe single room was basic with a view of the car park. The room was stiflingly hot. I had to turn the rad off and open the window.
The food and service was exceptional.
Stayed in April 2024
Reviewed: 25 April 2024
Jacqueline
United KingdomThe bed was a little uncomfortable due to the mattress being firm.
Staff were very welcoming, room was extremely clean and spacious, I will definitely book here again.
Stayed in April 2024
Reviewed: 21 April 2024
Carol
United KingdomComfortable & friendly
Stayed in April 2024
Reviewed: 21 April 2024
Joy
United KingdomVery modern and clean
Stayed in April 2024
Reviewed: 18 April 2024
Chris
New ZealandWould have liked a double bed
Handy location to motorway. Electric charging stations handy
Stayed in April 2024
Reviewed: 18 April 2024
Anne
United KingdomThere was quite a bit of dust on the ceiling above the radiator in the room but that is being very fussy as on the whole the place was very clean.
The room was lovely, the bed very comfy and the shower brilliant. The food was really excellent. The reception team was very helpful, the breakfast woman less so.
Stayed in April 2024
Reviewed: 17 April 2024
Gary
United KingdomAll good.
Modern and high quality
Stayed in April 2024
Reviewed: 16 April 2024
Amit
United KingdomMenu for breakfast and dinner was excellent, good options and the presentation and taste was great. The rooms were modern and comfortable and all staff were friendly and provided good and prompt service.
Stayed in April 2024
Reviewed: 16 April 2024
Graham
United KingdomBreakfast service was a little slow
Nice hotel with clean modern rooms
Stayed in April 2024
Reviewed: 15 April 2024
Chris
United KingdomStayed for 2 nights, first night the room was cold and just couldn't heat it up. Wasn't an issue as I was out until late evening that night. Work going on outside my room on what looks like building a new block with more rooms?
The corridors and room decor were very clean, fresh and modern. Plenty of free parking available. Bar and restaurant on site, but can't comment as I didn't use either Staff were really helpful when I needed to extend my stay by 1 night, keeping the same room
Stayed in February 2024
Reviewed: 15 April 2024
Margaret
IrelandStaff were really friendly. The hotel was very busy ( too many people for my liking) but the bar and restaurant staff worked really well as a team, under great pressure. One girl even asked us if we would like to move to a quieter corner. Unprompted. That is consideration for guests. Really well done. And a bright and young team.
Stayed in April 2024
Reviewed: 13 April 2024
Stuart
United KingdomVery clean and fresh looking
Stayed in April 2024
Reviewed: 9 April 2024
Tracey
United KingdomHeard a lot of noise outside my room early in the morning but managed to drop off again , found out later that there was construction going on & they are extending another part to the hotel which I’m sure will be great when finished, so only to be expected that you would hear noise , didn’t put me off though.
I didn’t have breakfast but had lunch which was nice & reasonably priced, the hotel was lovely the way it was decorated, spotless, the room was great , plenty of space , the bathroom was very big & beautiful, the bed & pillows were nice & soft & very comfortable, everything spotless, stayed for one night after a wedding at Balbirnie House , I have booked for another night at the end of month & hoping to come back to one or two of there events which sounds great , the staff were all very nice , the guy at reception who let us in early hours of the morning was very friendly , sorry can’t remember his name as I had a few drinks , lol , Kim on reception desk next morning was extremely helpful, nothing was too much trouble for her & very easy to speak to , the girls in the bar were also nice , couldn’t fault the hotel, enjoyed my stay & look forward to going back at the end of the month . Plenty of parking outside the hotel & it’s free so it’s an added bonus .
Stayed in April 2024
Reviewed: 9 April 2024
Lyn
United KingdomAccessible, very modern
Stayed in April 2024
Reviewed: 8 April 2024
Mark
United Kingdomn/a
Everything was spot on. Very little one could find fault with the hotel.
Stayed in April 2024
Reviewed: 7 April 2024
Rosebank4
United KingdomBreakfast. Poor effort considering the lovely food we had the previous evening. Very surprised about the limited and rather mundane choices for breakfast.
Excellent staff. Great food in the evening. Lovely decor and spotless
Stayed in April 2024
Reviewed: 5 April 2024
Lyn
United KingdomVery modern and decor was lovely
Good situation. Lovely decor. A family wedding. Staff very attentive.
Stayed in April 2024
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