Trumpington Street, Cambridge, CB2 1QA, United Kingdom
#19 of 36 hotels in Cambridge
Guests' ChoiceBased on 1358 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.3
Staff
8.9
Value for money
7.5
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 October 2023
William
United KingdomBeautiful old building in the heart of Cambridge. Greta selection of different rooms. Dog friendly, with optional small terrace. Amazing showers and baths. Good breakfast.
Stayed in September 2023
Reviewed: 11 October 2023
Joanne
United KingdomMostly all ok . Additional milk for tea would have been nice and perhaps a coffee machine
Excellent location and very comfortable room. We enjoyed breakfast .
Stayed in October 2023
Reviewed: 9 October 2023
Kevin
United KingdomThe room was quite small and very dark even with the lights on. The shower head way to low only hit my head on it twice. One of the switch covers fell off i left it on the bed side locker.
The location very good. The staff at reception very polite. The room quite small and very dark.
Stayed in October 2023
Reviewed: 3 October 2023
Marcel
United KingdomHotel is in a nice building, but one can see that there was very little renovation done in the last years. While I accept that's possibly part of the Pandemic hangover, for the room rates charged it's a bit dissapoitning.
Friendly staff.
Stayed in September 2023
Reviewed: 2 October 2023
Penny
United KingdomDespite a huge bathroom with a massive bath and double walk-in shower, the washbasin was barely big enough to rinse your hands. Too much emphasis on posh coffee and fussy teas - put more ordinary tea and some instant coffee on the hospitality tray and leave some fresh milk in the fridge so we don't have to send down for it.
Food was brilliant.
Stayed in October 2023
Reviewed: 1 October 2023
Chris
United KingdomThe restaurant was shoddy. Service was slow and inattentive. Have had way better experiences at other HdV. It is half the reason for going!
The room was fantastic
Stayed in July 2023
Reviewed: 30 September 2023
Stephen
United KingdomDinner was a bit rushed. Some items at breakfast not available. I prefer being served a pot of tea, rather than making it myself while the staff watch. Tea and coffee making facilities in room did not provide enough water. Kettle could not be filled from tap.
Good scrambled eggs. Dinner - nice food. Quite expensive.
Stayed in September 2023
Reviewed: 25 September 2023
Damian
United KingdomBreakfast great. Rooms incredibly spacious. Helpful staff
Stayed in August 2023
Reviewed: 24 September 2023
Mark
United KingdomThe en-suite was in poor condition and needs attention
The evening meal in the restaurant
Stayed in September 2023
Reviewed: 23 September 2023
Linda
United KingdomRoom was tired
Location
Stayed in August 2023
Reviewed: 21 September 2023
Matthew
United KingdomThe furnishing of the generously sized room is a little ungainly; the wardrobe is awkward to use, and the glass shower screen has a crack running through it. Minor issues with the preparation of the room but the staff were helpful in solving these.
Wonderful building and great location; generously sized room with comfortable bed. The restaurant offers a terrific menu at very reasonable prices.
Stayed in September 2023
Reviewed: 18 September 2023
Kristen
SwitzerlandTried to charge us for kids meals though they were advertised as free. Also the pictures in the hallways were a little odd.
Really nice place to stay, very comfy.
Stayed in August 2023
Reviewed: 12 September 2023
Simon
United KingdomNoisy air conditioning fan in room. Discrepancy between online menus and bar menu was disappointing.
Service was excellent, minor issues were dealt with very well. Nice touch with complementary bottle of prosecco.
Stayed in September 2023
Reviewed: 11 September 2023
Olena
United KingdomGood location, welcoming staff, enough room space, breakfast is available. There is a parking place just 7 minutes walk from the hotel.
Stayed in August 2023
Reviewed: 9 September 2023
Sharkey
United Kingdomthe room was very good...wewould return they dealt with all issues as soon as notified
Stayed in September 2023
Reviewed: 7 September 2023
Suzanne
United StatesThe window did not open, I prefer access to fresh air. The breakfast was good but not excellent.
The location was excellent and there is a nice restaurant and bar attached.
Stayed in September 2023
Reviewed: 6 September 2023
Melanie
United KingdomThe staff were generally helpful and friendly. However, on one occasion I went into reception to ask something. The woman working on reception had her back to the door and me and was talking loudly to another member of staff (a workman). She was complaining about something and was swearing (f****ing). This was not a private area (it was reception!) and I stood there until she finished and turned around and saw me. Very unprofessional.
Location was great. Breakfast was superb (we didn’t have dinner).
Stayed in September 2023
Reviewed: 4 September 2023
Lynne
New ZealandAmazing staff who went the extra mile for me
Stayed in August 2023
Reviewed: 1 September 2023
Corinne
United KingdomBreakfast - Bistro is really nice re decor and atmosphere, but on the day we had breakfast the breakfast bar area seemed under stocked, only 4 yoghurt compote, no cups and saucers for the coffee machine (had to ask, as did other diners), sadly cooked breakfast Luke warm - poached eggs/hollandaise/ham muffin, tables around us were left uncleared for the duration of our breakfast - staff pleasant enough, just didn't seem to be 'on it' as much as you'd expect in a place like this. It felt like we had arrived just at the end of breakfast serving, but we were an hour before that. Room - Junior Suite - Robert Mondavi - in the attic area. Was dark and a gloomy, with little natural light with only two tiny windows looking on to the roof and satellite dish! Will ask about this next time.
Location - GREAT and easy walk into the centre and near good restaurants and cafe Decor/layout - the public areas are great, made use of the building really well. Bar interesting in the basement with snug areas for a bit of privacy - comfortable seating and good decor. Staff - were all great...friendly and helpful throughout the stay. Room - Junior Suite - comfortable, large bed, lovely large (open to the room) shower/bath area, all of the luxury items you'd expect.
Stayed in August 2023
Reviewed: 29 August 2023
Ian
United KingdomNo Parking Facilities
Central Location
Stayed in August 2023
Reviewed: 29 August 2023
Richard
United KingdomLovely room, Amazing cooked breakfast, Very professional staff, clean and tidy, great location too.
Stayed in August 2023
Reviewed: 29 August 2023
Simon
United KingdomRoom at the top of the hotel very stuffy despite the fan and no allowed to open the window
Professional & attentive service for both breakfast & dinner
Stayed in August 2023
Reviewed: 27 August 2023
Jay
United KingdomRooms are a little tired and dark, not up to the standard I would have expected. Severe lack of room food/ snack choices to purchase if required
Location
Stayed in August 2023
Reviewed: 22 August 2023
Angela
United KingdomLovely boutique hotel not far from the city centre. The bed was really comfortable and the staff were friendly. We enjoyed a lovely meal in the restaurant and a drink in the downstairs bar/cellar. It was our anniversary and the hotel kindly left us a bottle of Prosecco.
Stayed in August 2023
Reviewed: 20 August 2023
Shani
United KingdomNeed some hooks in bathroom to hang your hand towels etc
Location was great for our purposes, breakfast was very good, bed was super comfortable and roomy, bathroom was clean and well equipt.
Stayed in August 2023
Rethymno Town, Greece
Dunedin, New Zealand
Sonnenalpe Nassfeld, Austria
Langenbruck, Germany
Sunny Beach, Bulgaria
Edinburgh, UK
Rorschwihr, France
Pienza, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content