89 The Mount, York, YO24 1AX, United Kingdom
#65 of 104 hotels in York
Guests' ChoiceBased on 1953 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.0
Facilities
8.7
Staff
9.1
Value for money
7.9
Free WiFi
8.8
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End of dialog contentReviewed: 19 February 2024
Malyan
United KingdomWe were told that Booking.com did not pass on our reservation Room was too hot, we had to have the window open throughout Room was not cleaned, and we were not offered a drinks voucher
Room, bar and restaurant were all good Staff generally helpful Car park a bit small
Stayed in February 2024
Reviewed: 18 February 2024
Linda
United KingdomOur room was much too hot for the first night and we couldn’t adjust the thermostat, but once we spoke to staff, it was altered straight away.
The quality of the food was exceptional. We loved breakfast and dinner.. we’ve stayed in quite a few HDV and this was one of the best!
Stayed in February 2024
Reviewed: 18 February 2024
Alison
United KingdomBathroom was shabby
Very ordinary, expensive and rather disappointing
Stayed in February 2024
Reviewed: 18 February 2024
Matthew
United KingdomFriendly Staff, Very Large Suite.
Stayed in January 2024
Reviewed: 18 February 2024
Paul
United KingdomNo USB charger, in the room
Everything
Stayed in February 2024
Reviewed: 17 February 2024
Donald
United KingdomFelt information on dinner option on first night turned out to be inaccurate and therefore overly expensive. Main toilets at bar/reception not great re cleanliness despite being just cleaned.
Excellent breakfast. Reception staff excellent. Left handbag following breakfast and staff contacted immediately to notify.
Stayed in February 2024
Reviewed: 16 February 2024
Russell
United KingdomBreakfast not included despite the £182 price. Poor
Size of room and bath
Stayed in February 2024
Reviewed: 14 February 2024
Julie
United KingdomNothing
The restaurant
Stayed in February 2024
Reviewed: 13 February 2024
William
United KingdomAll fine
Good
Stayed in February 2024
Reviewed: 12 February 2024
Johanna
United KingdomParking charge of £15per day that didn't require pre-booking. Pure luck that we could park as there seemed to be building work going on in the 'car park'.
Room was lovely, breakfast was fantastic and the staff were welcoming throughout.
Stayed in February 2024
Reviewed: 12 February 2024
Sue
United KingdomHad an issue with the plumbing but it was all sorted very efficiently and professionally. Will defo stay there again
Great hotel and staff were amazing. We were in the newly refurbished rooms which were beautifully decorated. Food and afternoon tea were lovely.
Stayed in February 2024
Reviewed: 12 February 2024
Victoria
United KingdomAbsolutely love this hotel, booked for night away to York to get our wedding rings having last visited a couple of years ago. Great location, lovely décor and rooms beautiful. We were contacted by the hotel on day of arrival as there was a slight issue with lighting and they offered to discount rate or move to sister hotel. We stayed and I want to say the way the hotel handled the issue and the professionalism of the all staff was excellent regardless of ‘dim’ lights we thoroughly enjoyed our stay and will defiantly be back. Plus we got our wedding rings so it was a great weekend!
Stayed in February 2024
Reviewed: 11 February 2024
Kelly
United KingdomFab room the room service was great and quick and breakfast was very nice staff very friendly
Stayed in February 2024
Reviewed: 11 February 2024
Lesley
United KingdomDark un welcoming room -
Great welcome on check in, good location
Stayed in February 2024
Reviewed: 10 February 2024
Howard
United KingdomRoom turned out to be a small duplex, with the bathroom on an upper floor with fairly narrow stairs, which is not ideal. No easy chair in the main room and no chair at all in the bathroom.
There was a bit of a queue to check in so the man working there summoned extra help. They take you to your room, which is nice.
Stayed in February 2024
Reviewed: 8 February 2024
Karen
United KingdomExpensive drinks at the bar. Extra charge for parking in hotel car park
Breakfast, location, cleanliness
Stayed in January 2024
Reviewed: 7 February 2024
Dawn
United KingdomThe heating didn’t work in our room but as soon as we told the staff they did their best to get it sorted but unfortunately they couldn’t so we had to move rooms but the same room type wasn’t available
Great location. Excellent food in the restaurant. Staff couldn’t do enough for you
Stayed in January 2024
Reviewed: 31 January 2024
Abi
United KingdomBeautiful room, breakfast lovely and kind gestures including wine and chocolate for birthday. Very much appreciated
Stayed in January 2024
Reviewed: 30 January 2024
Gail
United KingdomCar park was a wash out with all the mud from the building works, not really that much of an issue. Room could do with a fridge
What’s not to like fabulous hotel in walking reach of city Center. Big beautifully decorated rooms n lovely staff
Stayed in January 2024
Reviewed: 30 January 2024
Rachel
United KingdomThe receptionist that checked us in was fabulous!
Stayed in January 2024
Reviewed: 28 January 2024
Sumaya
United KingdomBeautiful elegant yet comfortable & exceptional breakfast
Stayed in January 2024
Reviewed: 26 January 2024
Ashley
United KingdomSteep steps upto the room wouldn’t have like to do it in heels or after a drink
Good location and facilities
Stayed in January 2024
Reviewed: 26 January 2024
Clive
United KingdomNothing
Room fantastic and value for money
Stayed in January 2024
Reviewed: 24 January 2024
Jerry
United KingdomGreat location, nice room and fantastic staff Good food too
Stayed in January 2024
Reviewed: 23 January 2024
Karen
United KingdomA bit of a Strange vibe on reception when we checked in. My husband and i both joked that we felt the 2 staff on reception had fallen out or something 😂
Great hotel in a good location about 1/2 mile walk into the centre. Lovely room, great breakfast and lovely friendly breakfast staff. Ample parking
Stayed in January 2024
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