Car park was small.

Location and “feel” of the hotel.

Stayed in April 2024

Traditional old hotel, friendly staff made you feel welcome. The large room was spotlessly clean and quiet and the bed was very comfortable. Very competitive rates and the nicely cooked breakfast quickly served. I hope to return again!

Stayed in May 2024

Unfortunately our room 408 was a little run down, window frames need serious attention & windows need cleaning. Other than that, nice room, fairly comfortable.

Good location & beautiful place with shed loads of history & cariama.

Stayed in May 2024

Although a lovely room it was very warm and I felt a little claustrophobic not being able to open the window. The view from the small window was unattractive.

Location was great coming from France on the ferry. It’s a grand old building from another era. The bed was extremely comfortable and the bathroom large. The staff were all very helpful.

Stayed in May 2024

Na

Good price clean accommodation food excellent service and staff excellent yes rooms ans building tired but not a problem at all

Stayed in May 2024

my room was cold

Dog friendly

Stayed in April 2024

Really enjoyed the four poster bed the coverings of which went well with wall paper and the fine high ceiling. I was really impressed by the comfort of the two chairs. I have a chronic back problem so I really notice the quality of furniture. To sit comfortably and watch the comings & goings outside on what was a beautiful spring day was a joy.

Stayed in May 2024

Floors squeaked but that added to character

The location was perfect for a visit to Plymouth. Central to the town and the Hoe. Really nice hotel

Stayed in May 2024

Would benefit from shower cap and larger towels

Very clean

Stayed in May 2024

WiFi didn't work

Good sized room, friendly & efficient staff, well equipped & decorated room.

Stayed in May 2024

Nothing

Staff

Stayed in May 2024

Bit of a delay in waiting for hot water to come through on taps and shower. Adjustable shower head would have allowed me to get in the shower whilst adjusting the temperature. Limited parking. Best to find a spot and leave your car, or someone else may take it. Parking in street is not cheap. Better option is to park in one of the car parks which are about £4 for 24 hours.

Staff very accommodating. I booked an extra night prior to some friends coming down. It was an easy option to upgrade my room so I stayed in the same room throughout my stay. It looked as though my room had recently been refurbished. Only a short walk to Plymouth Hoe. Dinners and breakfast all good, and quickly served. Most attractions in Plymouth can be reached on foot.

Stayed in May 2024

Nothing to not like.

Everyone very friendly.

Stayed in April 2024

Didn't have breakfast, the location is close to town however in a quiet area. The room was quite basic but fine for a quick stop.

Stayed in April 2024

We didn't have time to stay longer & enjoy the hidden treasures of the hotel - for you to find :)

The room was more than adequate for our use - we did have a problem with the ensuite loo, but when able to report to the reception, by the end of the day we had a new loo. All the staff we saw & dealt with were very attentive & personable, a credit to the hotel.

Stayed in April 2024

Food excellent reception above and beyond to help

Stayed in May 2024

Pillows were a bit hard and a massive gap between the mattress and the headboard which we fixed. Shower button didn't work easily and lift not great so had to use the stairs for the 3rd floor. Very pricey breakfast £15 per person though it was tasty its very pricey

Lovely older building, staff were fantastic, very clean, fantastic breakfast and speedy order

Stayed in May 2024

Sadly, a faulty fire alarm, caused an evacuation of all hotel guests around 3am. Thankfully it was too cold or raining outside.

Loved the character of the building and spacious room with separate tv room attached.

Stayed in May 2024

Lovely clean ! If not a little old fashioned

Stayed in April 2024

The room was a little too small for us and my Hearing assistance dog. It was als hot although the weather was not that hot being March. There is no air on in the room we stayed in.

Old world charm. Staff were super. The grandeur of the hotel, the quaint and quirkiness of the main door and lift. Felt we were stepping back in time but there were modern facilities too. The breakfast was great.

Stayed in March 2024

a bit tired but lots of character and rooms were very light.

very clean and lovely big rooms.

Stayed in May 2024

Not really a dislike, but the decor is tired and in some areas could do with an update.

The staff are courteous, friendly and helpful. Breakfast is great. The location was perfect for our needs. Dawn remembered us from a previous visit.

Stayed in May 2024

TV didn't seem to work. Fire Alarm went off at 3.45 am but jot to worry.

Staff at breakfast were very friendly. Room was quite nice and comfortable.

Stayed in May 2024

Great location, lovely staff, charming hotel. Have stayed here about 4 times so far.

Stayed in April 2024