Great location for any visitor(s) to Durham. Staff at the hotel are especially polite and very helpful (without being intrusive). We arrived a little early which wasn't a problem for the staff or for checking in. Nice, large clean room with a lovely view of the river, nice also to just sit and watch the many rowing boats going up and down the river. Breakfast was very pleasant.

Stayed in April 2024

The room was fairly small and the cost for one night was quite high.

The staff were very friendly and the location was ideal for the city.

Stayed in April 2024

The atmosphere in the dining area for breakfast was a bit bland

Perfect location and very comfortable room.

Stayed in April 2024

Nothing really. Just staying overnight.

Great location, friendly staff, very clean and good breakfast.

Stayed in April 2024

Nothing springs to mind at all!

We booked the hotel for its proximity to Durham University and we were not disappointed. Within minutes, we were on the Bailey. Due to the university event, breakfast was full of parent + young person pairs and there was plenty of food and beverages. The staff was very friendly. I'll certainly be back.

Stayed in March 2024

As a group of 8, we all found the stay in the rooms was lovely but basic. The 2 rooms we booked were very clean and comfortable. The staff at the front desk on arrival was very friendly and helpful and made us all feel very welcome. I don't recall the 2 lady's names but I would like you to thank them on our behalf. ( I'm sure that they won't be hard to find out who they are as they booked us in) The breakfast was delicious, and we all enjoyed it very much. I wasn't impressed that our room was not connected to the main hotel to get the breakfast room. As we had to walk through a car park in the rain to get to the main part of the hotel. I was very disappointed with the location where we were put. I booked this hotel because I use the leasure side of the Marriott at home as I am a member and was expecting to be placed in the hotel itself. I did not know that there was an out building at the back of the hotel, or I wouldn't have booked up to stay. I know we were a party of 8 and we wanted this stay to be special as it was for a special occasion, we were very respectable and polite. I did find this to be degrading to put in an out building, especially for the price we paid. This was never explained in an email, or when I rang up to pay, i was lead to believe we were in the hotel. If I had known this pirer, I would have cancelled. I paid for a over night stay in a hotel, not the back of a separated building where we all felt excluded. And for that, I would not be booking the Marriott to stay as a guest in the future as I like to stay in a hotel and not to feel outcasted to the back that's not even attached. Regards

Stayed in April 2024

No double glazing, unusual in a hotel, so room noisy during the from outside (by river)

Good location. Clean. Comfortable

Stayed in April 2024

We ate at the bar. We had a ham sandwich £10. There was 1 slices of ham and the bread was so dry it was turning up at the sides. Chunky chips were not cooked in the middle. When we complained staff were very understanding and refunded the money. So sad as a hotel of this standard should not sell sub standard food

The rooms were a nice size, clean and beds were very comfortable

Stayed in April 2024

The failure of the hotel gas supply on the day of our departure was unfortunate! Whilst not their fault, it would have been nice if the hotel had offered some compensation for the reduced facilities (i.e the freezing cold showers and reduced breakfast options).

A large, clean, and comfortable room in a lovely hotel. Durham is a beautiful city, and the hotel is close to the Cathedral, the castle, the river, and a range of excellent restaurants.

Stayed in April 2024

The car park fee is 11 pounds which I feel is too high as you are staying at he hotel Had no hot water the first morning Which I appreciate is beyond the hotels control but a little something to sweeten it would have been advisable

Central clean good help your self buffet breakfast fantastic bacon

Stayed in April 2024

Design of the bathroom, very basic

Very good beds, large rooms, perfect location, quiet

Stayed in April 2024

Coffee wasn’t great

Breakfast was ok but could of done with food cooked fresh

Stayed in April 2024

Nothing

Conveniently located visiting student at Durham uni. Great to be able to park close by.

Stayed in April 2024

The gym is poor

Central great place

Stayed in April 2024

Not much of a view - looked out over car park. Upon departure the lift doors closed but lift did not move. Pressed lift doors to open and used stairs to exit.

Room: Very comfortable air conditioned spacious room. Two TVs, good internet connection and plenty of storage. Large breakfast room with efficient service.

Stayed in April 2024

As above

Room was fine albeit not too warm, thankfully there was a secondary oil fired heater to switch on. Generally, all my stays when the weather is poor, the rooms are never warm enough.

Stayed in March 2024

Paying for parking

Great location, and spacious comfortable room.

Stayed in April 2024

The property is great and close to centre good staff .

Close to the centre we have been here a few times and enjoy it everytime great staff and comfortable.

Stayed in April 2024

The view from my room (both windows) was of a roof and exit air vent. No view whatsoever: I don't think the hotel was full, so why not allocate the nicest rooms first? Or discount those with awful views? I also thought breakfast would be better - not sliced bread or machine made coffee. No coffee or tea making facilities in the room.

Welcome desk staff were extremely helpful and accommodating. Restaurant staff were also very attentive. Room and bathroom were lovely inside

Stayed in April 2024

Excellent central location for anything you want to do in Durham. Easy parking in hotels own car park. Lovely spacious room with windows that actually open! Very nice buffet breakfast. Helpful and friendly staff.

Stayed in April 2024

Could do with better De-Caf drink options both in rooms and at breakfast. Also needs better and more prominent information and instructions for the air conditioning in the room.

Good sized room. Breakfast was good, service efficient.

Stayed in April 2024

£11 additional for parking for the night which does not guarantee you a space. Overpriced but your paying for location I guess Check in at 3:00pm is fixed due to 12:00pm check out You can pay to check in earlier Breakfast was carnage - Not enough room and we ended up taking our to the bar area

Location - right in the heart of Durham, our room had a lounge area as well as a bedroom - very clean and tidy Everything worked in the room and had no issues at all

Stayed in April 2024

Location is great, right in the middle of Durham, staff are super friendly 👌

Stayed in March 2024

Room could have been cleaner

Food was nice, staff friendly and was ideal for city accessibility

Stayed in April 2024