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  5. Reviews of Mercure Oxford Eastgate Hotel

Reviews of Mercure Oxford Eastgate Hotel 4 stars

The High Street, Oxford, OX1 4BE, United Kingdom

#40 of 47 hotels in Oxford

Guests' Choice

Review score

Based on 1473 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    9.3

  • Facilities

    7.4

  • Staff

    8.4

  • Value for money

    6.9

  • Free WiFi

    8.0

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Showing 76 – 100

  • Reviewed: 6 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Lobbies are dingy, and bathroom emanated a very bad odor. Squeaky floors but probably that’s the old charm of the city.

    Very centrally located, good mannered staff, clean rooms.

    Stayed in July 2023

  • Reviewed: 2 August 2023

    8.0
    Enjoyable
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Up several flights if stairs with no lift

    Very nice room

    Stayed in July 2023

  • Reviewed: 1 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room smelled like cigarette smoke

    Stayed in August 2023

  • Reviewed: 23 July 2023

    7.0
    Great location,friendly staff,Oxford is Beautiful.
    • Leisure trip
    • Couple
    • Classic Double
    • Stayed 2 nights
    • Submitted via mobile

    Needs modernising in places. The rooms/carpet is a little dated. I thought it was expensive for what it was but the building is really lovely.

    Old style attractive property. Brilliant location.

    Stayed in July 2023

  • Reviewed: 19 July 2023

    7.0
    Great to return to Oxford and remember the days as a student.
    • Leisure trip
    • Couple
    • Classic Double
    • Stayed 1 night

    Very noisy in the morning, as buses and bin men started passing by at 0400 hrs. One bus sat outside the hotel with its engine running at 0600hrs. You can hear the people moving around upstairs as very creaky floor boards. They were up at 0500 hrs!! So not a lot of sleep. We were warned about it but parking is dreadful. The car park nearby is also small and fills up quickly. We were lucky though.

    Excellent location. Room was good. Staff were friendly. Helpful that you could leave your luggage with them.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    8.0
    All in all, very pleased to have picked this hotel
    • Business trip
    • Couple
    • Privilege Double Room
    • Stayed 2 nights

    Insufficient storage space for clothes. Some loud street noises at night (but that's hardly the hotel's fault)

    Location was excellent for buses from London to to Heathrow, also for Botanic Garden and a meeting one of had at All Souls. The room was stylish and the elevator was either always there or came within seconds. Front desk staff very warm and friendly.

    Stayed in July 2023

  • Reviewed: 29 June 2023

    7.0
    Great location, but very uncomfortable bed
    • Leisure trip
    • Couple
    • Classic Double
    • Stayed 1 night

    The bed (especially the mattress) was very uncomfortable. It was lumpy and hard. Also, the room was very small, but this is to be expected from such an old building.

    The location was fantastic, the check-in was easy and the staff seemed nice.

    Stayed in June 2023

  • Reviewed: 27 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The toilet window did not shut.

    Room was big and the building had character. Location was excellent for exploring Oxford.

    Stayed in May 2023

  • Reviewed: 25 June 2023

    8.0
    Very comfy, quiet
    • Business trip
    • Solo traveller
    • Privilege Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The lack of help lugging a suitcase up 3 flights of stairs, and being told that I had had breakfast and was being charged for it (when I hadn’t)

    Extremely clean and quiet. And super comfy bed

    Stayed in June 2023

  • Reviewed: 24 June 2023

    8.0
    Very nice hotel, nice decor, friendly staff, central location
    • Leisure trip
    • People with friends
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Our room was downstairs with no elevator

    Perfect location, nice decor, friendly staff, nice restaurant

    Stayed in May 2023

  • Reviewed: 23 June 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Classic Double
    • Stayed 1 night

    My room smelt funny. There must have been a problem with the bathroom pipes. You got used to it once you were in the room but when you left/came back it was quite strong. The breakfast was nice enough but the baked beans were v watery.

    Reception organised a taxi for me which arrived very quickly. Central location was v convenient.

    Stayed in June 2023

  • Reviewed: 14 June 2023

    8.0
    Lovely stay, just the noise that spoiled it. can’t be helped though.
    • Leisure trip
    • Solo traveller
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The awful creaking groaning noise coming from the vent in my room, I had to put tissue paper in my ears to try and block it out.

    The location was perfect for me and a lovely hotel.

    Stayed in June 2023

  • Reviewed: 7 June 2023

    8.0
    High Standard
    • Leisure trip
    • Family with young children
    • Classic Double
    • Stayed 1 night
    • Submitted via mobile

    The location and high standard of the furnishings. Excellent breakfast.

    Very near College we were visiting

    Stayed in June 2023

  • Reviewed: 5 June 2023

    7.0
    comfortable
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night

    excellent breakfast

    Stayed in June 2023

  • Reviewed: 2 June 2023

    8.0
    Perfect location lovely staff
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The coffeemaker in the room (no tea,no milk)

    Friendly staff in the restaurant for both dinner & breakfast . The food was good. We were allowed to leave the car for 2 hours after checkout, which made all the difference to our stay

    Stayed in June 2023

  • Reviewed: 25 May 2023

    8.0
    pleasant with some bumps.
    • Leisure trip
    • Family with young children
    • Classic Double
    • Stayed 2 nights
    • Submitted via mobile

    The staff were ok. Friendly but not helpful in finding alternate solutions, I.e. we checked in at midnight and the one person checking us in was not friendly and didn’t help us in terms of finding parking. it was only when the manager came over that he said we could park with them. Also, one evening we wanted to get food and the room service kitchen closed at the time. that’s fine but when asked if they could suggest an alternate of what was open etc they just replied “I don’t know” and left it at that. instead of trying to help us….there was door dash which we found ourselves and it was perfect.

    the location was perfect to walk everywhere. It was modern and clean.

    Stayed in May 2023

  • Reviewed: 23 May 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • Classic Double
    • Stayed 3 nights
    • Submitted via mobile

    They do not have a lift to go to the third floor. The lift only goes from the first and second floor.

    The location is in the city centre and easy to go to the University of Oxford. The staff is friendly and helpful. The service is quite good.

    Stayed in May 2023

  • Reviewed: 23 May 2023

    7.0
    Anniversary trip
    • Leisure trip
    • Couple
    • Privilege Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Had to go downstairs to order room service Room was only done on 1st morning and not after No lights by the mirror or plugs close enough to use hairdryer and mirrors Bed and TV were in positions you couldn't watch the telly in bed

    Location was perfect

    Stayed in May 2023

  • Reviewed: 16 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double
    • Stayed 1 night

    Nothing it was as expected

    Comfy bed

    Stayed in May 2023

  • Reviewed: 14 May 2023

    7.0
    convenient and comfortable
    • Leisure trip
    • Couple
    • Classic Double
    • Stayed 1 night
    • Submitted via mobile

    price

    Good location

    Stayed in May 2023

  • Reviewed: 5 May 2023

    8.0
    generally good-
    • Leisure trip
    • Solo traveller
    • Classic Double
    • Stayed 2 nights

    Parking was not good

    Location

    Stayed in May 2023

  • Reviewed: 2 May 2023

    8.0
    Comfortable and well located hotel in central Oxford
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    All was great

    Location centrally in Oxford

    Stayed in May 2023

  • Reviewed: 30 April 2023

    6.0
    Very nice
    • Leisure trip
    • Couple
    • Classic Double
    • Stayed 1 night
    • Submitted via mobile

    Value for money

    Location

    Stayed in April 2023

  • Reviewed: 26 April 2023

    8.0
    Nice hotel and location, - getting gradually more overpriced like most decent Hotels in Oxford
    • Business trip
    • Couple
    • Privilege Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The person on reception wouldn’t print me a receipt / invoice she said Booking.com should do it - never heard of that before in the many times I’ve used Booking.com!!

    Good location- we visit Oxford quite regularly - need to be close to the centre. Good quality breakfast.

    Stayed in April 2023

  • Reviewed: 17 April 2023

    8.0
    good hotel very central
    • Leisure trip
    • Group
    • Privilege Double Room
    • Stayed 1 night

    room rather small, parking very poor - I think my car was scratched, although no evidence when. expensive.

    staff were great. Room clean and comfortable, breakfast very good. Great position almost next door to my old college room.

    Stayed in March 2023

Showing 76 – 100

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