Reviews of Holiday Inn Express Hemel Hempstead, an IHG Hotel 3 stars
Stationers Place, Apsley, Hemel Hempstead, HP3 9RH, United Kingdom
#22 of 43 hotels in Hemel Hempstead
Guests' ChoiceReview score
Based on 3581 hotel reviews
8.1Score breakdown
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Cleanliness
8.5
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Comfort
8.4
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Location
8.9
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Facilities
8.2
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Staff
8.9
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Value for money
8.4
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Free WiFi
8.6
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Reviewed: 10 March 2024
Martin
Spain12 reviews2 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Very nice staff. Caring, kind, and helpful
Stayed in December 2023
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Reviewed: 8 March 2024
Ewa
United Kingdom31 reviews2 helpful votes7.0Good- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
In the morning ground floor door leading towards car park were locked and exit button didn’t work. There was no receptionist available at that time. Lift did not work and I had to use staircase with all suitcases to go upstairs to use other doors.
Good size, clean, comfortable room. Basic but nice. Very convenient location to airport car park.
Stayed in March 2024
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Reviewed: 5 March 2024
Neil
United Kingdom56 reviews4 helpful votes8.0Very good- • Business trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
all okay
good room and staff
Stayed in March 2024
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Reviewed: 5 March 2024
June
United Kingdom17 reviews8.0“very good”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
the lift working 1 member of staff abrupt
breakfast room clean
Stayed in March 2024
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Reviewed: 4 March 2024
Jade
United Kingdom1 review8.0“Decent enough for the money.”- • Leisure trip
- • Family with young children
- • Double Room - Disability Access
- • Stayed 1 night
- • Submitted via mobile
Shower water was fairly cold, but that's more a personal preference as I like my water hot.
Comfortable enough room with standard facilities you come to expect. Decent breakfast offering. Close to Warner Bros tour studios.
Stayed in March 2024
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Reviewed: 3 March 2024
Carne
United Kingdom2 reviews7.0“Great but room was too hot for me to sleep”- • Business trip
- • Solo traveller
- • Double Room - Disability Access
- • Stayed 1 night
I could not turn off the heating for the room and eventually at 3am just turned off all power for the room
Stayed in February 2024
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Reviewed: 29 February 2024
Dave
United Kingdom11 reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
updating, very tired and dated.
Location wasn't to bad but there is a great deal around there. Nice pub across from the hotel that services good food.
Stayed in February 2024
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Reviewed: 27 February 2024
Neil
United Kingdom9 reviews7.0“Other than the lift compromising my foot in mid-treatment and the other issues, we enjoyed it.”- • Business trip
- • Group
- • Room allocated on arrival
- • Stayed 1 night
The lift was out of action. I arrived with my foot dressed and bandaged and a Piccline in my arm and chest due to ongoing treatment to discover I had to lug a heavy suitcase up five flights of stairs to my room. The reception staff offered to help as did my young colleague but I couldn't have allowed them to lift something so heavy. I know it was unlucky that it broke down that morning and needed parts ordering but maybe having more than one lift would avert such problems. The free WiFi was patchy so I used my iPhone data to run my laptop. The breakfast was nice but no proper decaffeinated coffee (other than instant) in the machines which I am supposed to drink.
The room was fine. Breakfast was nice apart from no decaffeinated coffee and the staff, without exception, were lovely, helpful and attentive.
Stayed in February 2024
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Reviewed: 27 February 2024
Neil
Belgium8 reviews9.0Superb- • With a pet
- • Leisure trip
- • Solo traveller
- • Room allocated on arrival
- • Stayed 1 night
nothing
great welcome for those with pets. Reception couldnt do enough for us. service at breakfast was great. Room was clean and tidy.
Stayed in February 2024
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Reviewed: 27 February 2024
Darren
United Kingdom8 reviews7.0“Great location and good spot for a short overnight stay”- • Business trip
- • Solo traveller
- • Twin Room
- • Stayed 1 night
It was starting to look a bit tired and dated particularly for the price. However, given you are close to London, close to some UK attractions and next to a train station that is 28 minutes from London you can understand why the price is what it is. The breakfast was also slightly disappointing with limited hot options.
Staff were excellent and hotel met my needs. Nice location close to Hemel centre and very clost to Apsley station if you are heading to London. Bonus having a free car parking also available.
Stayed in February 2024
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Reviewed: 25 February 2024
Nicola
United Kingdom5 reviews9.0Superb- • Leisure trip
- • Couple
- • Double Room - Disability Access
- • Stayed 1 night
- • Submitted via mobile
Staff friendly and helpful, room clean and comfy
Stayed in February 2024
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Reviewed: 25 February 2024
Kadian
United Kingdom2 reviews9.0Superb- • Leisure trip
- • Group
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
I really enjoyed my stay. The staff were friendly and helpful. Room was clean and spacious. The breakfast was very good with a spacious dining area. I would definitely recommend
Stayed in February 2024
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Reviewed: 23 February 2024
Jennifer
United Arab Emirates3 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Room allocated on arrival
- • Stayed 8 nights
- • Submitted via mobile
Breakfast juices were watered down. Could do with a small fridge in the rooms.
Great location close to the train station, quiet, clean,lovely country surroundings.
Stayed in February 2024
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Reviewed: 22 February 2024
Eilish
United Kingdom1 review9.0Superb- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
Need charger next to bed
Clean. Quite modern. Great location for what we needed.
Stayed in February 2024
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Reviewed: 17 February 2024
Kerry
United Kingdom2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
Small triple room with the sofabed out and parking not the best despite having loads of spaces
Staff. All helpful and happy
Stayed in February 2024
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Reviewed: 13 February 2024
Neil
United Kingdom7 reviews6 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Breakfast could have been better and is the main reason it wasn’t rated a 10. Cheap ingredients/food on offer. Could have been better without much effort/cost.
Stayed in December 2023
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Reviewed: 12 February 2024
Yasmin
United Kingdom10 reviews2 helpful votes7.0“Great service bad beds”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
The beds were really uncomfortable
The staff were amazing and so friendly
Stayed in December 2023
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Reviewed: 12 February 2024
Hannah
United Kingdom15 reviews3 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
We were in the area for a wedding so it was fine for one night, bedroom and bathroom were clean and comfortable.
Stayed in February 2024
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Reviewed: 10 February 2024
Nelson
United Kingdom2 reviews7.0“Nice room and bed. Poor eating facilities”- • Business trip
- • Solo traveller
- • Double Room - Disability Access
- • Stayed 1 night
- • Submitted via mobile
Poor breakfast, no eggs or mushrooms. Poor evening menu
Easy access and good parking. Nice room and very comfortable bed
Stayed in February 2024
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Reviewed: 9 February 2024
Lynne
United Kingdom6 reviews1 helpful vote7.0“Visiting family nearby otherwise I wouldn’t bother.”- • Leisure trip
- • Couple
- • Double Room - Disability Access
- • Stayed 1 night
- • Submitted via mobile
Breakfast was awful. No voice of eggs ie: fried or poached. Sausages not cooked properly and beans, tomatoes and mushrooms were cold. Not impressed at all.
Nice room and comfy bed.
Stayed in January 2024
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Reviewed: 3 February 2024
Paul
United Kingdom3 reviews2 helpful votes8.0Very good- • Family with young children
- • Double Room - Disability Access
- • Stayed 1 night
- • Submitted via mobile
The room was tired and noisy from water passing through from rooms above. We stayed in the disabled room so had a shower room which was slow to drain the water so quickly became slippery. No person to be found when departing and no obvious place to leave the keys or to discuss above comments.
Stayed in February 2024
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Reviewed: 2 February 2024
James
United States4 reviews8.0“As good as it should be.”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
price was a bit high for off-season.
Clean room, couteous and helpful staff, good breakfast
Stayed in February 2024
-
Reviewed: 29 January 2024
Edward
United Kingdom12 reviews9.0Superb- • Leisure trip
- • Couple
- • Double Room - Disability Access
- • Stayed 3 nights
- • Submitted via mobile
No water pressure in my sink in the room.
Good all round
Stayed in January 2024
-
Reviewed: 27 January 2024
Elizabeth
United Kingdom2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
Hardly any breakfast items left ( we were there before 9am, ) when I asked for scrambled eggs I got told none left and cooking finished
Stayed in December 2023
-
Reviewed: 25 January 2024
Nathan
United Kingdom3 reviews1 helpful vote9.0“Lovely staff and facilities”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Traffic outside the hotel does pick up in the early hours and could be heard from the room. Hair dryer was not functioning.
Staff were very friendly and helpful. Breakfast was included with a vegetarian option. There was an issue with heating in the room, but alternatives were made available.
Stayed in January 2024
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