104 Ebury Street, Westminster Borough, London, SW1W 9QD, United Kingdom
#911 of 1,009 hotels in London
Guests' ChoiceBased on 1253 hotel reviews
6.1Cleanliness
6.5
Comfort
6.3
Location
9.1
Facilities
5.9
Staff
7.7
Value for money
6.8
Free WiFi
6.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 July 2023
Christine
United KingdomThe room was rather small however we coped as it was only for 3 nights. I don't think a larger person would cope with the shower as it is extremely small.
The location was excellent with train, coach and bus stations all local to the property. Beautiful area with coffee shops on corners.
Stayed in July 2023
Reviewed: 26 July 2023
M
MalaysiaThere is not enough space to open 2 suitcases in a double room. One person needs to sit on the double bed to allow the other person to move around the room to pack belongings or get ready to go out. No housekeeping service was provided at all for the 3 days we were staying there. Had to ask the reception how to get the shower going - pull on a master switch located outside the shower area. As this is a rather unusual requirement, we should have been informed of this when checking in. There is no lift and the stairs are rather steep - it was challenging to cart up and down 3 large and 1 medium suitcases (especially when room is located on the 4th floor). No shelf/space in the shower area for toiletries.
Room is clean albeit small. Bed is reasonably comfortable. Within a 10 minute walk to Victoria Station and within a 25 minute walk to Buckingham Palace and Soho.
Stayed in July 2023
Reviewed: 25 July 2023
Muzammil
PakistanNo elevator. No help to take luggage to 4th floor. Very very small washroom . Very slow shower. You rarely can stand only. Toilet is so so so small your legs touch door while sitting on commode . Sink is 15" hardly. Rooms very small
Location only
Stayed in July 2023
Reviewed: 17 July 2023
Lisa
AustraliaThe location was great. We got upgraded to a family room. Had a microwave and refrigerator. Very basic. Tiny shower but ok if you just need a bed. We were there 13 nights. Great location walking distance to everything . Laundromat close by
Stayed in July 2023
Reviewed: 14 July 2023
Christine
AustraliaRoom was so tiny we couldn’t open our cases. Shower was so small that you could not dry yourself in the shower. Price didn’t match the room
Location
Stayed in July 2023
Reviewed: 11 July 2023
Anastacia
Italythe air quality on the room. no windows or ventilation and for 6 people in a small room that’s very unhealthy.
good location, relatively cheap, nice with extra bathroom in the stairs
Stayed in July 2023
Reviewed: 3 July 2023
Martin
United KingdomThe room and bathroom were beginning to show their age. A bit of maintenance and a new lick of paint would likely have massively improved things. The card reader on the door of my room was a bit temperamental (and the cards themselves were mifare classic cards so could benefit from an upgrade purely for the security benefits).
Room was adequate for what I needed and location was within walking distance of Victoria station. Overall cleanliness was good and the staff were quick and professional. The hotel and surrounding area were quiet and allowed for food deliveries too.
Stayed in July 2023
Reviewed: 2 July 2023
Helen
United KingdomNo bath mat in the en-suite, slipped as I got out the shower. The water was cold in the shower.
Great location
Stayed in June 2023
Reviewed: 28 June 2023
Faisal
United KingdomWe booked double bed bed gave us two single beds in the room.
Location was good
Stayed in June 2023
Reviewed: 26 June 2023
Micaela
ArgentinaVery small room, not like the pictures. Small WC
The location was very good. The atrention of the staff was very good.
Stayed in May 2023
Reviewed: 25 June 2023
Cdlr
SwitzerlandN/A
No breakfast was provided sadly.
Stayed in June 2023
Reviewed: 25 June 2023
Robert
AustraliaLack of Breakfast ias none was available A few more coat hangers would have been great.
What breakfast ?????.great location
Stayed in June 2023
Reviewed: 21 June 2023
Blanki
IsraelIt was very hot (upper floor) and the inability to open the window wider to ventilate!!!Sagging mattress, poor cleaning of the room.
Location!!! Building exterior!Polite, helpful staff!
Stayed in June 2023
Reviewed: 17 June 2023
Barbara
United KingdomCant complaint much to be honest if you are looking for a cheap and affordable place on a last minute plan.
Great location if you want to be close to the train and coach station. Walking distance to Buckingham Palace. Ideal for a night or two if you are on the move.
Stayed in June 2023
Reviewed: 16 June 2023
Irain
United KingdomNo air con but was a small fan Windows wouldn’t open very far Toilet was minute
Beds were clean and comfortable
Stayed in June 2023
Reviewed: 12 June 2023
Antonio
CroatiaIn the room was too hot, impossible to sleep
Location Price
Stayed in June 2023
Reviewed: 10 June 2023
Nikolina
GermanyThe room looks, and it is, quite shabby. There are stains from coffee mugs on the table so it looks quite disgusting. The bathroom is very, very small so I think a larger person (corpulent) wouldn't fit. Also the stairs were quite steep (what was no problem for us). Too small kitchen sink, way too small.
The room was very clean although it seemed otherwise. The beds were very comfy and the street was quiet at night. The hotel itself has its charm. All in all, we liked it and it was good enough for us to overnight.
Stayed in June 2023
Reviewed: 9 June 2023
Anis
United Arab Emiratesthe location
Stayed in May 2023
Reviewed: 9 June 2023
Sharon
United KingdomLoads of very steep stairs. No lift.
Location was perfect for Victoria Coach Station.
Stayed in June 2023
Reviewed: 5 June 2023
Zoltán
RomaniaThe bathroom was super small, the double bed was two singles put together. Lamps and outlet positionings were awkward for pleasant use. We had a room on the ground floor and we could hear and feel every step of the neighbours from above. Also we saw some bugs in the room.
The location was the best part of the accomodation. There were good stores, bakeries and coffee shops within couples hundred meters of walk. The staff was really helpful all the time.
Stayed in June 2023
Reviewed: 26 May 2023
Adrienn
United KingdomThe rooms are in very poor condition, and very small. The tubes make a lot of noise when someone uses the toilet or the sink or the shower.
The location is the only thing that is good.
Stayed in May 2023
Reviewed: 22 May 2023
Emanuela
AustraliaAlthough the rooms are tiny it's clean and comfortable.
Fantastic location, clean, Very close to everything. I would certainly stay again.
Stayed in May 2023
Reviewed: 16 May 2023
Alan
IrelandNo breakfast
Room very comfortable
Stayed in May 2023
Reviewed: 9 May 2023
Darren
United KingdomLots of road noise (due to single glazed windows) Bathroom very small, worked as it should
Location suited our needs.
Stayed in May 2023
Reviewed: 17 April 2023
Rusa
Georgiarooms are very small. and light was terrible, I could not see anything in the evening. Rest was ok
Location was superb. I was given triple room instead of single and it compensated everything
Stayed in April 2023
Marrakech, Morocco
Hossegor, France
Harrisburg, USA
Joliet, USA
Pasym, Poland
Las Navillas, Spain
Saint-Émilion, France
Maray, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content