Our TWIN room had been made up as a double so we had to get staff in to rearrange beds and change the bedding.

Lovely spacious room. Comfy beds. Bath with a shower above. Had a little dressing room with big wardrobe and tea/coffee making facilities. Two comfy armchairs in room. Free use of swimming pool. There was an electric car charger in car park which we used. Less than 5 mins walk from the ferry to Isle of Wight.

Stayed in December 2023

The location and setting. The spa.

Stayed in December 2023

On a very cold day the heating only operated with the room key so it took hours to heat the room. We slept fully clothed.

Stayed in December 2023

An operational log fire in the bar area would have rounded off a perfect meal and nightcap (the replacement heater didn't cut muster) and the Solent Bar as a venue for breakfast and afternoon tea doesn't hold a candle to the Waterford Restaurant, which would be more deserving of hosting the latter at least.

Main building is a gorgeous period building with wood-panelled interiors. Our suite was spacious, warm and well-furnished with lots of lovely extras. Impeccable service from staff, with barman John, waitress Sophia, maitre d' Mo and receptionists Kim and Lucy in particular deserving of attention.

Stayed in December 2023

We didn’t realise that none of the hotel rooms were in the main Tudor style building so this was disappointing when we arrived as this was a big selling point for us. Our room although clean and tidy, was very dated and situated a fair distance (on a very cold night) from the main restaurant.

The grounds of this hotel are absolutely beautiful and the main building is lovely. Use of the pool was a major highlight.

Stayed in November 2023

Nothing to dislike

Easily accessible to ferry and Lymington. Easy parking. Hotel had lots of character, but modern amenities.

Stayed in November 2023

As above.

Beautiful main building and really liked the offsite lodges however they are in need of decoration. As explained to reception when I checked out, very happy to return to the hotel but didn’t expect mould and paint peeling off in the suite bathroom especially as a MacDonalds 4 star hotel.

Stayed in November 2023

Rooms were very dated and needed lots of tlc chairs stained paint peeling

Main house was stunning

Stayed in October 2023

Couldn’t find room as little lighting outside Walked around for ages looking for number. Price of drinks .£17 for a double rum and coke was excessive.

Comfortable room Good facilities Good breakfast Friendly staff Swimming pool facilities

Stayed in November 2023

Our room was cold and lighting was minimum making the room dark . Net curtains were missing so no privacy during the day .

Grounds, staff swimming pool Spa

Stayed in November 2023

Breakfast somewhat mediocre. Cold on first day when buffet. Lacking in substance when served next day. Minuscule bacon portion .Assistant manager seemingly put out by me asking for a red bull at dinner making it clear that it hadn’t been available for a long time despite being on the drinks menu

Comfortable rooms. Polite cleaning and maintenance staff. Decent leisure facilities

Stayed in November 2023

Being woken up at 8.15 with a knock at the door so someone could tell us there was no hot water. A text or email wouldn't have woken us up.

Good size room Excellent location for the ferry terminal to the Isle of Wight Good wifi Powerful shower Comfortable bed Didn't eat at the hotel so cannot comment on that

Stayed in November 2023

selection of tray items in the room

Bed very comfy

Stayed in November 2023

Lovely big room, nice spa and great location.

Stayed in November 2023

Super

Stayed in August 2023

Ask for a downstairs room when booked with Booking .Com ,we were given an upstair room and had to negiotate a flooded footpath.

Breakfast was OK, the room was comfortable but in need of refurbishing, and we didn,t have dinner only a snack in the bar which was really pricey.

Stayed in November 2023

The “spa” is a bit tired. No loungers if you were thinking of spending any time by the pool. The steam room was not working while we were there.

The rooms are in blocks around square. Nice size and clean. The staff were very nice and helpful.

Stayed in November 2023

Needs updating, decor old style, big complex, beautiful scenery, fantastic setting but still a 3 star ⭐️ needs some trendy decor to get in younger people.

The ancient decor, engraved wood panels, log fires, pleasant staff, comfy bed.

Stayed in November 2023

The bathroom needs a bit of a renovation. The water in the bathtub came rusty colour, so my husband couldn't have a bath. The menu at the hotel restaurant was a bit limited and overpriced so we had to go to Lymington in the evening to find a place to eat. Also, I did ask in my email about your spa treatments and mentioned that it's my husband's birthday. You directed me to your website for the spa treatments. I know where to find them, I was hoping you offer us a spa treatment deal for his birthday. So, you missed on us spending more money in your restaurant and spa as overal.

The swimming pool, the hotel location and grounds were amazing. The staff members were very polite and helpful. The breakfast was nice.

Stayed in November 2023

Bar and dining facilities were limited and a little tired and over priced.

Excellent breakfast, great room and lovely pool. Friendly accommodating staff.

Stayed in October 2023

Disappointed with spa interaction but I understand this was down to staffing issues - hopefully this is now resolved

Great location, beautiful grounds, comfortable accommodation. Hotel staff lovely

Stayed in September 2023

Can’t think of Anything

Beautiful property. Nice location snd well looked after.

Stayed in October 2023

Room was grubby, walls marked, hair in bath and bathroom floor, one of bed legs broken in corner, cobwebs in corners and room light, carpet not marked, paper bits on floor by wardrobe door from previous occupants. entrance mat loads hair, needs a bit more care from cleaning team certainly not the quality of a suite.

Grounds, friendly staff

Stayed in October 2023

Staff attentiveness at breakfast was poor. Restrictive swimming times for children. Dinner options are a joke, unless your prepared to pay £60+ per head you need to eat off site. There used to be both the high end restaurant and a casual dining restaurant (which was more reasonable) at this hotel however they now shut the budget friendly restaurant and just serve breakfast in here. Dining options really poor for families but a positive being lots of lovely places locally to eat.

Accommodation comfortable and nice touch with coffee machine. Breakfast was ok but only if you timed it well and went to buffet as you notice fresh goods coming from kitchen.

Stayed in October 2023

Rooms were a little tired and dated.

Great location and good facilities. Rooms were a good size. Breakfast was nice quality. Good value for money.

Stayed in October 2023