The Plaza, Gunwharf Quays, Portsmouth, PO1 3FD, United Kingdom
#17 of 26 hotels in Portsmouth
Guests' ChoiceBased on 6202 hotel reviews
7.8Cleanliness
8.1
Comfort
8.2
Location
9.5
Facilities
7.8
Staff
8.9
Value for money
7.7
Free WiFi
8.2
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End of dialog contentReviewed: 21 May 2024
Trevor
GermanyGreat location
Stayed in May 2024
Reviewed: 21 May 2024
Karran
United KingdomOur bed was really creaky, every time you moved
Loved the location and the fact that parking was available and free for the first 24 hours
Stayed in May 2024
Reviewed: 20 May 2024
Floyd
United KingdomNot much to say here really... Lift needing keycard slightly annoying but understandable for security.
Very good value for money, location and services very good. Breakfast was nice and room had a nice view.
Stayed in May 2024
Reviewed: 20 May 2024
Fiona
United KingdomNothing
Very clean and tidy
Stayed in May 2024
Reviewed: 19 May 2024
Haley
United KingdomOne rude member of staff
Fantastic position
Stayed in May 2024
Reviewed: 18 May 2024
Andrew
United KingdomBreakfast was not great
Very good location friendly staff
Stayed in May 2024
Reviewed: 17 May 2024
Lisa
United KingdomVery noisy outside early in the morning. Sounded like jet wash cleaning on both days. Started before 8 am. Even with window closed
Location and parking. Perfect for shops or walk to beach
Stayed in May 2024
Reviewed: 17 May 2024
Jeni
United KingdomSmell of damp on the lower floors
The location is fab! Very easy to get to and easy to park.
Stayed in May 2024
Reviewed: 16 May 2024
Garry
United KingdomI good night if you looking for a place where all shops and easy access to bus and train this is the place to be
Stayed in April 2024
Reviewed: 16 May 2024
Arthur
United KingdomTook two attempts to replace a leaking iron but not a big problem.
Great location. Clean bedroom and bathroom. Very good choice of breakfast items.
Stayed in May 2024
Reviewed: 15 May 2024
Ladd
United KingdomNA
Dogs welcome.. Great breakfast, lots of choice and good quality and my dogs allowed in breakfast room..
Stayed in May 2024
Reviewed: 15 May 2024
Fionajean
AustraliaBreakfast was available for an early departure on the ferry
Stayed in May 2024
Reviewed: 14 May 2024
Nicola
PortugalComfortable rooms, tasty breakfast, super friendly staff abs great location
Stayed in May 2024
Reviewed: 13 May 2024
Sally
United KingdomThe hotel needs to close and go through a major renovation. On arrival you are greeted with a ceiling that is caving in and dripping water, which is cordoned off by yellow signs and buckets collecting the drips, the stench of stagnant rotting water is disgusting and the floor is spongey. The room we were shown had one double bed, we’d booked what we thought was a twin however was told it wasn’t booked, it was requested. The room smelt of cigarettes. We were reallocated a sofa bed and double bed room. I can honestly say it was the worst nights sleep I’ve ever had, the sofa bed isn’t fit for purpose for an adult. I literally had metal spring marks in my body! They need to reinvest in new sofa beds with proper mattresses.
The location for Gunwharf and all it has to offer was perfect. Charley was a great member of staff, friendly and happy. The added bonus of discounts at certain shops and bars was also great.
Stayed in May 2024
Reviewed: 13 May 2024
Nigel
United KingdomWas ok could have had fried eggs available, the hash brown was a bit soggy
Stayed in May 2024
Reviewed: 12 May 2024
Paul
United KingdomWrong rooms 1st night due to a water link Blocked and smelly sink
Location Staff
Stayed in May 2024
Reviewed: 12 May 2024
Smith
United KingdomNot much choice for gluten free
Location was excellent for the area, staff very friendly and helpful
Stayed in May 2024
Reviewed: 12 May 2024
Keith
United KingdomOnly one chair in room. Really needed 2
General room was great
Stayed in May 2024
Reviewed: 11 May 2024
Priscila
United KingdomNone to be honest
Amazing Breakfast Very nice staff Clean Room Free wifi
Stayed in May 2024
Reviewed: 10 May 2024
Bev
United KingdomThe pillows, even after they had been changed it was still like sleeping in a waffle. Holiday Inn always had a pillow menu, and I know everyone is cutting back, but come on, guys, sleep is so important to everyone!
Location is great for both shopping and the Dock yard.
Stayed in May 2024
Reviewed: 10 May 2024
Sandra
United KingdomWe were booked into an accessible room which we hadn’t wanted specifically. Orange juice at breakfast more like squash. Would have liked choice of eggs as only scrambled available
Motorcycle parking arrangements perfect. Location on waterfront very good. Breakfast good quality generally
Stayed in May 2024
Reviewed: 8 May 2024
Grant
United KingdomAwkward entrance, but someone else was driving! And pity reception is on the first floor, but this was presumably unavoidable.
The hotel could not be better placed for all the Historic Dockyard attractions and for the various offerings of Gunwharf Quays (with discounts for residents thrown in!) The breakfast was also very impressive, well above the usual 'budget hotel' standard. And the staff were helpful and friendly.
Stayed in April 2024
Reviewed: 7 May 2024
Peter
United KingdomAlways GREAT CAN,T SAY MUCH MORE
Location,breakfast and friendly helpful staff as always.
Stayed in April 2024
Reviewed: 7 May 2024
Dominique
United KingdomThe only thing was that it was a little cold and I couldn't figure out how to work the thermostat to turn the heating up. Need instructions printed underneath or somewhere in the room!
Comfortable room -
Stayed in May 2024
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