Having to pay for the car park even though it was discounted. The fact my request for a certain type of room was not acknowledged and I had to ask to be moved. The fact that one bed was pushed against a wall when there was plenty of room to move away. The continental breakfast was lacking in choice - better selection of pastries etc would be acceptable.

On arrival we were not allocated the room I had requested, but this was swiftly rectified. Room and facilities adequate for an over night stay. Breakfast was adequate. Close proximity to car park and centre. Comfortable bed.

Stayed in May 2024

Rugby tour, too loud, not reigned in. But only a one off I was told

Location, facilities.

Stayed in April 2024

Great central location

Stayed in April 2024

Hotel was extremely busy on my final night (Saturday) and unfortunately this meant it was pretty noisy on my floor (1st) until late into the night. I was disappointed that a large group had been allowed to take over the bar area for some kind of club event, which precluded any other paying guests making use of the space. As a woman travelling alone, I would also have felt safer if the hotel stopped people without key cards from accessing the floors containing the accommodation.

Easy check-in process. Decent breakfast included. Good sized room, which was clean and everything worked. Praise to the weekend breakfast staff, who kept things running smoothly despite it being very busy.

Stayed in April 2024

Great

Stayed in April 2024

First room given to us smelt like stale cigarettes - we asked for another room which was provided. Noisy traffic, suggest you ask for a room not facing teh road.

Great location, 1 minutes walk to the brewery quarter with all it's pubs and eating places. Good breakfast.

Stayed in April 2024

I hadn’t reserved a disabled bedroom with a wet room for a bathroom

Complete ease from checking in to checking out

Stayed in April 2024

Furniture had been removed from room leaving unfinished/undecorated patches on the wall and lacking space for laying things out. This was not as expected.

Good location, good price

Stayed in April 2024

Paying for parking in the NCP carpark across the road...there were issues with the ticketing and payment which was not the fault of IHG. Thankfully, IHG reception staff validated our parking ticket so we received a discount.

True to IHG standard, the room was as we expected: clean, well appointed, comfortable bed, spacious, free wifi. The breakfast was very good, well stocked and good coffee. The location was very handy to our needs.

Stayed in April 2024

NA

Location was perfect

Stayed in April 2024

Breakfast excellent.

Stayed in April 2024

Small room

Delicious breakfast

Stayed in February 2024

Nothing

The price was good value as it was a late booking. Good central location. Easy parking next door, with discount given. Good value breakfast. Good rooms, quiet.

Stayed in April 2024

Easy check in, room was clean and nice breakfast. Good location for exploring Cheltenham.

Stayed in April 2024

There was nothing that stands out that needs changing

Room adequate for our needs, Breakfast was good with a plenty of verity. Location was very good for what we needed.

Stayed in January 2024

Location and design .

Stayed in April 2024

Breakfast was extremely avoid busy times. Otherwise, you'll be sitting on pool table. Otherwise, great. The room was not serviced the second day. Mean with milk and tea. Although reception happy to provide more. NCP right next door, or but whilst they have discount still expensive

Staff friendly and helpful.. Location fantastic

Stayed in April 2024

It was very noisy overnight (the location is superconvenient but the road was a race track on a saturday night)

breakfast was great and the room was fine, even with 4 of us in it.

Stayed in April 2024

Breakfast time is a really chaotic. All staff are in the kitchen only coming out to refill food. No staff outside the dining area to attend to guest needs and clear tables. Guests ends up eating in tables with used plates in them. It ends up breakfast is taking longer as having to wait for tables to get cleared. We have stayed at other holiday inn which has at least 2 staff in dining area to direct guest where to sit and to clear tables. More efficient and comfortable that way

good location close to restaurants and shops. High street is just a minute away. Parking is also across the hotel plus discount is provided. Clean room.

Stayed in April 2024

Fix extractor fan in bathroom. Was fixed but stopped working the next day

Very good accommodation

Stayed in April 2024

Uncomfortable bed 🥹 and it was very hot in the room

Clean, and very central

Stayed in April 2024

The parking is not free. Although you get a discount for the parking it is not free. The quality of the breakfast was not great, e.g. scrambled eggs were quite questionable! However, it was very busy so staff were doing their best.

Comfortable room, with nice bathroom conveniently near to centre of town. Staff friendly and helpful.

Stayed in April 2024

Facilities in the room broken . Having multiple visits to the reception to sort things out as we were all tired. Didnt sleep well because of the noise.

Booked two rooms as staying with older children and advertised as having a swimming pool Found out the pool was at a local fitness centre and we could not use it after 5. The tv in our room didnt work so they moved us to a connecting room which was better but then the AC/ heating didnt work in that roo. We stayed though as too much hassle to move again and we were all tired. Went into the bar but no beer on draft except Corona. Pool table was busy but we got a game in about 10pm. Didnt sleep well , hotel on a very busy junction with roadworks. Breakfast was lovely though and they let us check out at 1 so we could use the pool ( it opens at 2). They had checked us out at 10 so we couldnt get back into our room even though our bags were there but they sorted it eventually.Good location for the shops etc .

Stayed in April 2024

Okay

Stayed in April 2024