Cheriton High Street, Folkestone, CT18 8AN, United Kingdom
#3 of 11 hotels in Folkestone
Guests' ChoiceBased on 7163 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.1
Facilities
8.3
Staff
9.0
Value for money
8.4
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 April 2024
Thomas
LuxembourgBed quite hard. Should be written somewhere (on menu or at table) that you have to order dinner at the bar, this was not clear.
Breakfast included in price. Very friendly staff. Child-friendly atmosphere. Nice to see dogs allowed. Really close to Channel Tunnel.
Stayed in April 2024
Reviewed: 11 April 2024
Martin
GermanyPrice was higher than on previous trips, otherwise all fine
Friendly, clean, location for tunnel travel.
Stayed in April 2024
Reviewed: 11 April 2024
Sanjeev
United KingdomRequire some maintenance to bring the building to high standard
Stayed in March 2024
Reviewed: 10 April 2024
Othen
United KingdomIt was as you'd expect for a holiday Inn.
Reliable standard of room in this type of chain hotel
Stayed in April 2024
Reviewed: 10 April 2024
Alison
United KingdomLimited dinner menu
Perfectly located for the Channel Tunnel
Stayed in April 2024
Reviewed: 10 April 2024
Susan
United KingdomNothing
Great location for the euro tunnel crossing Very clean and friendly staff Nice packed breakfast for early starters
Stayed in March 2024
Reviewed: 10 April 2024
Cedricc97
BelgiumThe hotel is ideally situated for the Eurotunnel, and the staff are very friendly and helpful.
Stayed in April 2024
Reviewed: 9 April 2024
Michael
United KingdomGreat location. Staff perfect. Room good value but noisy and basic
Stayed in April 2024
Reviewed: 9 April 2024
Jeremy
United KingdomNon heated bathroom Room heating by blower and difficult to control Very small lift for a hotel of this size Food and drink expensive
Location for the tunnel
Stayed in April 2024
Reviewed: 8 April 2024
Terry
United KingdomMenu was a little limited for evening meal.
Room was clean, location and parking really good. Breakfast choice was good for all ages.
Stayed in April 2024
Reviewed: 7 April 2024
Simon
United KingdomFriends got charged £60!for waiting in the carpark while we grabbed our bags.
Clean, comfortable, reasonable sized room. Breakfast was ok.
Stayed in March 2024
Reviewed: 6 April 2024
Ali
United KingdomA bit squeezed in the family room.
Very comfy, even the sofa bed! Had a great night's sleep. Decent breakfast with GF options
Stayed in April 2024
Reviewed: 6 April 2024
Rebecca
United KingdomThe dining area could do with some more cleaning in between diners. Also the menu was a little limited. But for one night stay it was okay.
Great location, friendly and quick check-in
Stayed in April 2024
Reviewed: 5 April 2024
Minshaw
United KingdomIt was great!
Breakfast was included, which is great for an early morning Shuttle crossing. The hotel is directly across from the Shuttle, so the location is great.
Stayed in March 2024
Reviewed: 5 April 2024
Chris
United KingdomFriendly. Helpful staff
Stayed in April 2024
Reviewed: 4 April 2024
Kayleigh
United KingdomNoisy with trucks going by in our particular room which was 301, but didn’t wake us once we were asleep so it was ok.
Good value for money, extra bonus was the welcoming staff and friendly housekeeping team always saying hello.
Stayed in April 2024
Reviewed: 4 April 2024
Karen
United KingdomWe were woken by cleaning staff speaking loudly outside our room from about 7.45 to just after 8.00am. They stopped when I asked them to be quiet. We really needed a lie in as we had driven 3000 miles over the last 9 days! Other people probably needed sleep too.
Handyto come off a late Channel Tunnel crossing. The staff who greeted us and served us in the restaurant in the evening ,and the staff who checked us out were amazing and friendly. The room was spotlessly clean and comfortable.
Stayed in April 2024
Reviewed: 4 April 2024
Sylvia
United KingdomThe hoytel ( and chain) could do more to reduce environmental impact of hotel and to remind guests that it was important eg reducing water usage, recycling facilities for waste.....
Good location for access to Eurotunnel - and good instructions from hotel about how to get there ( google instructions were poor) Good breakfast Room spacious and quiet Attempts to reduce carbon footprint eg less single use plastic usage at breakfast
Stayed in April 2024
Reviewed: 4 April 2024
Faith
GermanyThe breakfast was ok unfortunately the orange juice was not fresh the hot water for tea left a coffee taste and there was no cut fresh fruit for a healthy breakfast just apples and bananas uncut. The layout of the breakfast was some what cramped.
Quiet, comfortable and a relaxed atmosphere. Kid and dog friendly 👍
Stayed in April 2024
Reviewed: 1 April 2024
Janet
United KingdomExcellent for catching LeShuttle. Staff helpful
Stayed in March 2024
Reviewed: 30 March 2024
Andrew
United KingdomBig basic for longer stays but perfect for getting your head down before travelling on the euro tunnel
Easy to get to and only 5 minutes from the Euro Tunnel. Great for an overnight stay.
Stayed in March 2024
Reviewed: 30 March 2024
Carol
United KingdomWe arrived late and the night team were so friendly when we arrived with our 2 kids and dog. Check-in was so easy and after a long, late drive a friendly face and comfortable room was exactly what was needed. Thank you 😊
Stayed in March 2024
Reviewed: 29 March 2024
Pratt
United KingdomQuiet room, good dinner & breakfast
Stayed in March 2024
Reviewed: 28 March 2024
Julie
United KingdomNothing to really dislike, it is a comfortable functional hotel.
Very well located within a few minutes of the channel tunnel. Most people staying at the hotel appeared to be there for an overnight stop before travelling onward.
Stayed in March 2024
Reviewed: 28 March 2024
Maggie
SpainThe food that we had in the evening was terrible
The room, bed and bathroom were good
Stayed in March 2024
Duisburg, Germany
Istanbul, Turkey
Chianciano Terme, Italy
Konaklı, Turkey
Scottsboro, USA
Beaulieu-sous-la-Roche, France
Zermatt, Switzerland
Marrakech, Morocco
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content