Pontypool Road, Usk, NP15 1SY, United Kingdom
#13 of 25 hotels in Usk
Guests' ChoiceBased on 443 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
9.1
Facilities
8.2
Staff
9.4
Value for money
7.9
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 May 2024
Emily
United KingdomCouldn’t fault it actually.
Clean and quiet with fabulous food (roast) and great service . Comfortable beds. Polite and amusing staff . Really cheerful experience. A lovely night away. Staff really seem to care about service which makes a real change.
Stayed in May 2024
Reviewed: 7 May 2024
Lucy
United KingdomDecor was a little dated and our bed was too soft for our liking, but that’s just our opinion.
Check in and service faultless. We were out very late and the front desk was manned until we returned. Room was spacious and comfortable. Breakfast was good. We would stay here again.
Stayed in May 2024
Reviewed: 6 May 2024
Teresa
United KingdomBathroom lovely but room in need of redecoration.
Lovely comfortable stay
Stayed in May 2024
Reviewed: 18 April 2024
Emma
United KingdomNothing
Fabulous venue, lovely setting and a great place to stay.
Stayed in April 2024
Reviewed: 14 April 2024
Robin
United KingdomWrong room allocated on check in, double instead of twin , went back down and was told told that we were allocated a double as I only booked for one person, which was strange as I booked a twin room for my friend and I.We were then allocated a twin room but told I would have to pay £20 extra for breakfast. Checked my booking on booking.com and indeed I had correctly booked for 2 persons twin room and paid correct price. On way out informed the receptionist (male) , who said Ok but asked if I could send email showing my booking, I showed him on my phone that it confirmed 2 people. No apology received, surely he could have checked booking.com. His customer service was bad, shame about his attitude as other aspects were good.
Room and hotel was great, breakfast including service good.
Stayed in April 2024
Reviewed: 12 April 2024
Susie
United KingdomShower could have been slightly hotter and more powerful and toiletries very basic.
Friendly welcome, food in restaurant was superb and had a great night's sleep! Bed was comfortable and room very quiet and light-proofed.
Stayed in April 2024
Reviewed: 9 April 2024
Steve
United KingdomNothing
Excellent location in attractive gardens. The Victorian gothic building has been very well extended and is tastefully furnished and decorated. The service was first class, friendly and efficient. Dinner and breakfast were well cooked and presented - large portions, perhaps a little too large for us. We always feel guilty if we don’t leave a clean plate. The bedroom was large, the bathroom had a bath, always welcome, and the bed was large and comfortable. We slept well.
Stayed in April 2024
Reviewed: 1 April 2024
Elaine
United KingdomDecor was a bit dated
The location was lovely with lots of places to walk to
Stayed in April 2024
Reviewed: 15 March 2024
Karen
United KingdomThe staff were very welcoming and helpful with regards to getting into Cardiff City
Stayed in March 2024
Reviewed: 11 March 2024
Sandra
United KingdomCould have done with some grab handles either on or above the bath.
Breakfast was good and location for us was fine.
Stayed in March 2024
Reviewed: 10 March 2024
Mervyn
United KingdomNit picking and I know we could have asked for more but we stayed a night and there was not enough toiletries in the family room for all four of us (all to shower in the evening on arrival and the next morning before we left).
A little bit different from a normal hotel with a good old feel to it and the location was great and ideal for us.
Stayed in March 2024
Reviewed: 4 March 2024
Hugh
United KingdomThe cooking was brilliant
Stayed in March 2024
Reviewed: 12 February 2024
Heather
United KingdomNothing
Beautiful location
Stayed in February 2024
Reviewed: 26 January 2024
Gary
United KingdomNothing
Friendly staff, great food and a pleasant atmosphere.
Stayed in December 2023
Reviewed: 13 January 2024
Peter
United KingdomBeing only guests on second floor although there was a lift
Friendly staff, excellent food, clean room and comfy bed all in an historic property with history. Town centre only 200 yards away.
Stayed in November 2023
Reviewed: 5 December 2023
Kevin
IrelandA very comfortable boutique hotel with great owner and staff.
Stayed in December 2023
Reviewed: 14 November 2023
Francesca
United KingdomPillows were really flat and unsupportive, bed was very squeaky .the door on bathroom could do with a paint and the shower door seal at the bottom could be replaced as looked dirty.there was tea and coffee, but no real touches to make it more welcoming. I didnt think it was good value for money
Food was incredible,as was the service from the waiting staff,and the reception staff was very welcoming
Stayed in November 2023
Reviewed: 28 October 2023
Sam
United KingdomGood breakfast
Stayed in September 2023
Reviewed: 16 October 2023
Dawn
United KingdomOnly one bottle of water and one pack of biscuits in a twin room with two people sharing. Would have liked one each
All staff were friendly and professional. Breakfast was table service and very tasty
Stayed in October 2023
Reviewed: 9 October 2023
Joyce
United KingdomA few little home comforts in the room, tissues , etc. would have been welcome. TV too small and old. Some fresh air/freshener needed for lingering cooking smells on the stairs.
Very comfortable bed, very good breakfast and dinner. Friendly helpful staff. Everywhere very well maintained and cared for, even if slightly dated. Easy parking. We didn't have time to explore the area as we were there for quick stay for family reasons, but would happily visit again to explore.
Stayed in September 2023
Reviewed: 30 September 2023
Sally
United KingdomDirt in lift not cleaned up. Bed a bit creaky.
Liked the friendly relaxed atmosphere. Places to sit and relax. Lovely staff. Convenient to walk into Usk and along the river. Excellent breakfast. Lovely big room with comfy settee. Lovely gardens.
Stayed in September 2023
Reviewed: 15 September 2023
Lynne
United KingdomIt’s tired looking now and needs re burnishing
Love the hotel but the room was small
Stayed in July 2023
Reviewed: 14 September 2023
Phill
United KingdomUnfortunately my sink in en-suite had a crack across it, it’s a little tired looking in places. Due to size of room a bigger TV would be better.
Lovely location, nice older place with character.
Stayed in September 2023
Reviewed: 10 September 2023
Barry
United KingdomThe rooms need a bit of updating there was a bit of an old smell as we entered the room. the breakfast was the complete opposite of the evening meal poor organisation, was seated straight away and then left for about 25 min until we asked someone if we could order. the coffee and toast arrived then waited probably another 20 min for breakfast which to be honest wasn’t great which is a shame
The location was great the gardens and grounds were well looked after the evening meal was very well organised and food was amazing
Stayed in September 2023
Wilhelmshaven, Germany
Bad Wildbad, Germany
Gerlos, Austria
San Andrés Huayapan, Mexico
Yogyakarta, Indonesia
Santa Clara, USA
Ilha de Boipeba, Brazil
Søborg, Denmark
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content