Mould on ceiling in bathroom. Tea cup was stuck to saucer. Was water in kettle, should have been empty as could have been sitting there for days. We had to ask for towels and they didn't look nicely folded,were hard and weren't soft.

The beds were comfortable

Stayed in April 2024

N/a

Lovely staff

Stayed in April 2024

Large double room tastefully decorated with comfortable bed and pillow. WiFi bit patchy occasionally but overall good enough. Staff friendly and breakfast used good quality bacon and sausage.

Stayed in April 2024

Room was a bit tired, but it did the job and the wifi was excellent

Really nice, friendly and helpful staff. Well located and a shop a few minutes walk away

Stayed in March 2024

Sink was missing plug so shaving was difficult also shower missing hot tap water connection so again difficult to shower

Breakfast was cooked well Staff very friendly

Stayed in March 2024

quite a few random staircases through the building BUT by request we were offerd a groundfloor bedroom with a parking bay right outside it

breakfast

Stayed in February 2024

I accidentally left my phone charger plugged in in my bedroom. A friend who lives a few doors down kindly volunteered to retrieve it for me that same day, but was told nothing was found. He persisted and asked again a few days later, but still nothing traced. Sadly this indicates that one staff member at least might be light-fingered, as it was too soon to have been the next guest. Nevertheless, due to the other positive factors, I'd still stay here again (but be extra careful not to leave any property!).

Convenient suburban location but near to Maidstone town centre. Relaxed atmosphere and generally comfortable looked-after accommodation. Excellent value in today's inflated hotel market.

Stayed in December 2023

Dingy

In right area

Stayed in November 2023

The quilt was too small for the king size bed!

Location

Stayed in January 2024

Stairs.

Very comfortable bed.

Stayed in December 2023

The reception staff were a little unfriendly. I arrived at 14:30, 30 minutes before booking in time. The man on reception bluntly said: You cannot book in until 15:00. It would be nice if he said your room is not ready yet, I will let you know when it is ready. A

The hotel was convenient for Maidstone town centre.

Stayed in November 2023

I understand this hotel has ongoing change of ownership, which can't come soon enough. No shower head, shower tray not draining away, radiators not working and inadequate bedding.

The customer service and the food were very good and location excellent.

Stayed in November 2023

No hot water when trying to shower in the morning 😔

Lovely location

Stayed in October 2023

Food,poor,over priced for what was servedi⁸

Comfy room,warm,good

Stayed in November 2023

Beds were comfortable. Shower was good. The staff were friendly and helpful.

Stayed in November 2023

It was cold during my visit and it seemed the radiator did not work and could not be adjusted.

The staff are friendly, the room is fairly well equipped with an ensuite bath room with a very large bath. The restaurant/bar has very nice food and a good selection of drinks. This is my go to hotel in Maidstone.

Stayed in October 2023

The windows were dirty.

The staff, the breakfast choice.

Stayed in October 2023

Decor and bedroom furniture is a bit dated and lighting could be improved.

Location was amazing

Stayed in September 2023

Food and staff

It's a clean enough hotel that needs updating and hasn't changed much since I last stayed 36 years ago. But clean and friendly staff. Food was excellent

Stayed in October 2023

Difficult shower to navigate! But once inside - water everywhere - good and hot.

Really good location. Very easy to get into town. Nothing too far away. Lots of pubs and a very good Thai restaurant by the bridge - good food and well priced.

Stayed in October 2023

Very poor housekeeping staff. We stayed for 2 nights and housekeeping didn’t turn up even when I personally requested to empty Bin, provide fresh towels. Front office staff later on did the chores. We left our younger one’s iPad charger by mistake so I called twice requesting that I will send a prepaid envelope for them to return it to me but guess what ? housekeeper never gave it to front office as apparently they never found it

Good food, very friendly front office and waiting staff, good location

Stayed in September 2023

Problem with shower.

Very good breakfast . Manager very helpful and friendly despite lack of staff on two days. Good location for sightseeing.

Stayed in September 2023

I change the room and I wait 5 HR out

Exit to everything and nice area !!

Stayed in August 2023

Nothing within the control of the hotel i.e. not much happening within walking distance of the hotel.

For the price charged it was good value: friendly, helpful staff, clean room with everything working. I ate in the hotel both nights, the service and food was good.

Stayed in September 2023