I had a single room, which was absolutely tiny. I had about 3 square meters free to move in. It was next to the elevator, so I could enjoy people arriving all night. Also rather noisy, I could hear every word that was said in the corridor. I went for a continental breakfast around 9.20 am. It was supposed to be open until 10am, but there was hardly any bread left, and empty food trays were not replenished. Choice was OK but not extensive.

The bed was good and the bathroom was well-stocked with towels and shower gel/shampoo. Staff was friendly and helpful.

Stayed in May 2024

Bedroom very small

Good location, friendly staff, nice breakfast.

Stayed in May 2024

Nothing really.

Have nothing negative 2 say about the place.

Stayed in May 2024

Hotel rooms tiny, furniture little bit tired. Breakfast just ok.

Location is great- close to the tube, walking distance to Royal Albert Hall, quiet area. Nice entrance hall.

Stayed in May 2024

Bathroom and size of the room. Elevator is small, slow and scary.

Location of the hotel. Pleasant staff.

Stayed in May 2024

First impressions weren't very good the pillars by the entrance have paint flaking off. Our room was somewhat small but very clean, couldn't get the hair dryer to work very well, did mention this to the cleaning lady but just got a shrug of the shoulders, maybe she didn't understand! We stayed at this hotel a few years back, but felt this time that it was looking very tired, the furniture in the room was old, it needs some TLC and I'm sure it could still keep it's character.

We had tickets for a concert at Royal Albert Hall & the location of Hotel was perfect for the venue.

Stayed in May 2024

The walls are very thin and I could hear people snoring all night. It was quite hard to get to sleep because of this. The room was also quite small that I kept walking into the tv on the wall. Also breakfast was a shocking £24 so I gave that a miss.

Brilliant location and friendly staff, beautiful building. I loved the balcony window too and had a great view of the park.

Stayed in May 2024

Nothing

It was fab, staff were friendly, house keeping was really good. I am funny about where i stay but i can honestly say this is one of the best hotels i have stayed in. I will definately be back to stay again.

Stayed in April 2024

The location was ideal for the Royal Albert Hall, V&A etc. The staff were very friendly & the room was well serviced.

Stayed in May 2024

Room and Decor- Dated, old carpet, the hotel smelled dusty. Breakfast had a very poor selection and choice

Hotel - Authentic London Hotel, great location with very fancy exterior.

Stayed in April 2024

the bathroom is very small.

Every think was very good. Staff very kind, beautifull and well care building, british decoration, nice and clean room, nice brekfast in a beautifull, classic and confortable dinning room, excelent location.

Stayed in May 2024

The one tiny lift in the building was out of order for the majority of my stay. Was moved to the basement area to avoid having to go up five floors of stairs - which was fine but it was no where near as nice as the room indicated in the picture on booking.com.

Location

Stayed in May 2024

The lift was broken for the duration of our stay which meant climbing 3 large flights of stairs. Could also hear the other guests blowing with exhaustion. There were no brew making facilities in the room and no air con. It was very stuffy even with the windows open all night. I wouldn’t book here during the warmer seasons. Also the shower is in the bath (not a problem for me) but may be for those with limited mobility.

Excellent location, comfy beds and very convenient for our visit to the Royal Albert Hotel. All the staff were very friendly and helpful. Good value for money.

Stayed in May 2024

A number of points. Given the price and rating of the hotel, I was disappointed because of the following points. 1. No teaspoons included with the coffee making facilities 2. The bathroom sink was very blocked and did not drain freely, which meant it was not pleasant or convenient to use. 3. Porters/hotel staff working early on Sunday morning near room. 4. Some marks on the bed sheets, which looked like washed in old stains. If this was a budget hotel, I would not comment, but I did feel disappointed by the combined number of minor issues. Also, my partner checked in before I arrived and explained that a hotel worker had entered the room while he was in the room. The key card was also removed, which meant he had to get a new card issued.

Size and of room and hotel location good.

Stayed in May 2024

Very stuffy small room with radiators on full upon arrival and it was a hot day. So I turned all radiators off and opened all the windows. There was a rat running across the dining room floor at breakfast.

Great location

Stayed in April 2024

Just a small wardrobe no drawers. Underwear and socks cannot go on hangers!

Short walk to Albert Hall. Beds comfortable and clean. Bathroom clean. Room warm.and quiet. Continental breakfast very good. Nice bar to come back to after a show.

Stayed in April 2024

Breakfast was fine but should have been served to you for £24, however the food was excellent. Maybe if you busy and doing buffet style reduce cost by a fiver!

Location brilliant for where we wanted to visit, very close to Gloucester Road tube station

Stayed in May 2024

The breakfast options were not at the quality I expected for the price.

The staff were welcoming and helpful.

Stayed in April 2024

The lift was broken but the staff did over to carry my bag to my room.

The location, and the staff were lovely.

Stayed in April 2024

Old lift

Room, location, breakfast

Stayed in April 2024

The bathroom was very small and dangerous. You had to step over the toilet to get into the shower and had to be careful getting out that you didn’t slip on the polished tiles.

The location was ideal for exploring London and museums.

Stayed in April 2024

Please try to be a bit more creative with fresh fruit for breakfast. There is so much available on the market that this should be an easy task.

Excellent location. We routinely stay here. Great to have a comfortable lounge that stays open for late night drinks. Staff are always friendly and welcoming.

Stayed in April 2024

Our room servicing was hopeless. Continued failure to replace towels, shampoo/shower, coffee, milk etc. Out cleaning lady spoke zero English and yet despite showing her the items we would like replaced daily it didn't happen

Staff in reception area were exceptional. Hotel is very well located and had a classic charm..would stay in Gem hotels again

Stayed in April 2024

The property is really beautiful! The only thing is the room for two people with a full bed is VERY small. But that is also just life in a big city. Otherwise the stay was great! The location is very quiet, especially at night. We did not have a hard time sleeping. I would stay again despite the small rooms!

Stayed in April 2024