Reviews of Gem Strathmore Hotel 4 stars
41 Queens Gate Gardens, Kensington and Chelsea, London, SW7 5NB, United Kingdom
#638 of 1,015 hotels in London
Guests' ChoiceReview score
Based on 2317 hotel reviews
7.5Score breakdown
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Cleanliness
8.0
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Comfort
8.0
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Location
9.2
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Facilities
7.5
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Staff
8.6
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Value for money
7.4
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Free WiFi
8.4
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Reviewed: 10 May 2024
Glackin
United Kingdom4 reviews6.0“Grand for a 1 night stay would not”- • Business trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
Room and Decor- Dated, old carpet, the hotel smelled dusty. Breakfast had a very poor selection and choice
Hotel - Authentic London Hotel, great location with very fancy exterior.
Stayed in April 2024
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Reviewed: 9 May 2024
Elisabete
Portugal8 reviews2 helpful votes8.0“We will stay again next time we return London.”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
the bathroom is very small.
Every think was very good. Staff very kind, beautifull and well care building, british decoration, nice and clean room, nice brekfast in a beautifull, classic and confortable dinning room, excelent location.
Stayed in May 2024
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Reviewed: 7 May 2024
Catherine
Australia6 reviews6.0“Location fantastic!”- • Leisure trip
- • Solo traveller
- • Superior Double Room
- • Stayed 5 nights
The one tiny lift in the building was out of order for the majority of my stay. Was moved to the basement area to avoid having to go up five floors of stairs - which was fine but it was no where near as nice as the room indicated in the picture on booking.com.
Location
Stayed in May 2024
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Reviewed: 6 May 2024
Lisa
United Kingdom21 reviews1 helpful vote8.0“Pleasant stay despite the faulty lift”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
The lift was broken for the duration of our stay which meant climbing 3 large flights of stairs. Could also hear the other guests blowing with exhaustion. There were no brew making facilities in the room and no air con. It was very stuffy even with the windows open all night. I wouldn’t book here during the warmer seasons. Also the shower is in the bath (not a problem for me) but may be for those with limited mobility.
Excellent location, comfy beds and very convenient for our visit to the Royal Albert Hotel. All the staff were very friendly and helpful. Good value for money.
Stayed in May 2024
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Reviewed: 6 May 2024
Jo
United Kingdom1 review6.0Pleasant- • Business trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
A number of points. Given the price and rating of the hotel, I was disappointed because of the following points. 1. No teaspoons included with the coffee making facilities 2. The bathroom sink was very blocked and did not drain freely, which meant it was not pleasant or convenient to use. 3. Porters/hotel staff working early on Sunday morning near room. 4. Some marks on the bed sheets, which looked like washed in old stains. If this was a budget hotel, I would not comment, but I did feel disappointed by the combined number of minor issues. Also, my partner checked in before I arrived and explained that a hotel worker had entered the room while he was in the room. The key card was also removed, which meant he had to get a new card issued.
Size and of room and hotel location good.
Stayed in May 2024
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Reviewed: 4 May 2024
Sarah
United Kingdom4 reviews6.0“Great location, continental style breakfast, nice staff.”- • Leisure trip
- • People with friends
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
Very stuffy small room with radiators on full upon arrival and it was a hot day. So I turned all radiators off and opened all the windows. There was a rat running across the dining room floor at breakfast.
Great location
Stayed in April 2024
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Reviewed: 3 May 2024
Carolyn
United Kingdom33 reviews2 helpful votes8.0“Very good.”- • Leisure trip
- • Couple
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
Just a small wardrobe no drawers. Underwear and socks cannot go on hangers!
Short walk to Albert Hall. Beds comfortable and clean. Bathroom clean. Room warm.and quiet. Continental breakfast very good. Nice bar to come back to after a show.
Stayed in April 2024
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Reviewed: 3 May 2024
Susan
United Kingdom2 reviews8.0“Fabulous”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast was fine but should have been served to you for £24, however the food was excellent. Maybe if you busy and doing buffet style reduce cost by a fiver!
Location brilliant for where we wanted to visit, very close to Gloucester Road tube station
Stayed in May 2024
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Reviewed: 2 May 2024
Kym
United Kingdom5 reviews9.0Superb- • Family with young children
- • Quadruple Room
- • Stayed 1 night
- • Submitted via mobile
The breakfast options were not at the quality I expected for the price.
The staff were welcoming and helpful.
Stayed in April 2024
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Reviewed: 1 May 2024
Kelly
United Kingdom10 reviews2 helpful votes9.0“Fantastic hotel, perfect for my one night stay with my son.”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
The lift was broken but the staff did over to carry my bag to my room.
The location, and the staff were lovely.
Stayed in April 2024
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Reviewed: 26 April 2024
Yvette
United Kingdom3 reviews2 helpful votes8.0“Great location and helpful staff”- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 1 night
Old lift
Room, location, breakfast
Stayed in April 2024
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Reviewed: 25 April 2024
Philip
Australia22 reviews8.0“Great location and staff bathroom needs to be reviewed.”- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 3 nights
- • Submitted via mobile
The bathroom was very small and dangerous. You had to step over the toilet to get into the shower and had to be careful getting out that you didn’t slip on the polished tiles.
The location was ideal for exploring London and museums.
Stayed in April 2024
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Reviewed: 24 April 2024
Astrid
United Kingdom8 reviews8.0Very good- • Leisure trip
- • Couple
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
Please try to be a bit more creative with fresh fruit for breakfast. There is so much available on the market that this should be an easy task.
Excellent location. We routinely stay here. Great to have a comfortable lounge that stays open for late night drinks. Staff are always friendly and welcoming.
Stayed in April 2024
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Reviewed: 21 April 2024
Peter
United Kingdom14 reviews4 helpful votes8.0“Lovely if a little spoilt by unaceptable room cleaning”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
- • Submitted via mobile
Our room servicing was hopeless. Continued failure to replace towels, shampoo/shower, coffee, milk etc. Out cleaning lady spoke zero English and yet despite showing her the items we would like replaced daily it didn't happen
Staff in reception area were exceptional. Hotel is very well located and had a classic charm..would stay in Gem hotels again
Stayed in April 2024
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Reviewed: 18 April 2024
Chiara
United States6 reviews2 helpful votes8.0“It was great!”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
- • Submitted via mobile
The property is really beautiful! The only thing is the room for two people with a full bed is VERY small. But that is also just life in a big city. Otherwise the stay was great! The location is very quiet, especially at night. We did not have a hard time sleeping. I would stay again despite the small rooms!
Stayed in April 2024
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Reviewed: 18 April 2024
Amanda
United Kingdom7 reviews1 helpful vote8.0“Great location to the tube and exploring london”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
The bed is very firm so didn't sleep great I guess personal preference
Location and staff great, room lovely and had all we needed.
Stayed in April 2024
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Reviewed: 17 April 2024
Tom
United Kingdom4 reviews8.0Very good- • Leisure trip
- • People with friends
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
Very small room. No bedside plugs or charging facilities.
Clean
Stayed in April 2024
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Reviewed: 17 April 2024
Mathur
India1 review8.0“Comfortable and pleasant”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Breakfast
Location
Stayed in March 2024
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Reviewed: 17 April 2024
Tracy
United Kingdom16 reviews8.0Very good- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
- • Submitted via mobile
Very central location to everything
Stayed in April 2024
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Reviewed: 16 April 2024
Navrose
United Kingdom4 reviews9.0Superb- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Furniture layout could have been better to maximise space. Personally I found the pillows uncomfortable, but not a deal breaker.
Beautiful building with lovely attentive staff who were always very happy to help and welcome you with a smile.
Stayed in April 2024
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Reviewed: 15 April 2024
Julia
United Kingdom32 reviews9.0“5* location”- • Leisure trip
- • Group
- • Executive Twin Room
- • Stayed 1 night
- • Submitted via mobile
Bathroom and bedrooms could do with a revamp but were quiet and comfortable.
Fantastic location for the Royal Albert Hall and local museums. Easy walking distance. Very historic house. Breakfast was help yourself buffet which was adequate.
Stayed in April 2024
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Reviewed: 12 April 2024
Hannah
United Kingdom15 reviews9.0“Great stay would go back”- • Leisure trip
- • Group
- • Comfort Triple Room
- • Stayed 1 night
- • Submitted via mobile
Lovely room, comfy and clean
Stayed in April 2024
-
Reviewed: 12 April 2024
Mukhamedov
United Kingdom1 review6.0Pleasant- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
The room is small and no Air conditioning. After having a bath room becomes to hot and humid. The room is also noisy.
The location is quite good. There are many museums and shops around.
Stayed in April 2024
-
Reviewed: 10 April 2024
Hunter
United Kingdom1 review8.0“Nice location and pleasant staff”- • Leisure trip
- • Solo traveller
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
NA
Excellent location for where I need to travel
Stayed in April 2024
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