Needs grab handles in bathroom for getting in and out

Very good food and staff very helpful and friendly

Stayed in March 2024

Nothing really

We recently stayed at Greyfriars which is very close to our home. After a small flood in our house. Although we have visited the Hotel for lunch/dinner before, this was our first stay. The staff could not have been more helpful. I asked for a quiet room as I had recently been in hospital. Our suite was great and had a lovely courtyard. I have a special diet, the chef made me a special meal. Overall very good experience

Stayed in March 2024

Wonderful room, great breakfast

Stayed in March 2024

This review has been hidden because it doesn't meet our guidelines.

Absolutely nothing

Absolute gem of a hotel and never stay anywhere else when visiting Colchester. Central location, stunning old building with a few modern twists, luxury stay but homely. Staff amazing and good/drinks just amazing. That French onion soup….wow.

Stayed in March 2024

Only 2 sachets of milk

Smart and comfortable

Stayed in March 2024

The check-in process was un necessarily laborious...

Beautiful hotel in great location with well appointed rooms.

Stayed in March 2024

Nothing

Excellent central location, the room was stunning and very comfortable, great nights sleep. Food in the restaurant was excellent. Staff were friendly, polite and professional.

Stayed in March 2024

Check-in and check-out un peu lourd: have to leave deposits for damage to the room and for adapters!!!

chambre, hotel, service

Stayed in March 2024

Receptionist- argued with us even though she was wrong

Upgrade

Stayed in March 2024

Great location to look around Colchester and the carpark was a real bonus so we could drive and go and explore the area. Our room was amazing - we were lucky enough to be upgraded - room was huge & very comfortable with everything you could possibly need. Breakfast was lovely - cooked to order so really fresh and lots of choice. We loved it and would definitely stay again.

Stayed in March 2024

N/A

Our room was upgraded to a suite, I imagine due to availability, which made the stay even more special. The room was very big, clean and beautifully decorated. The bar was a great vibe and the staff were excellent. I would also recommend including breakfast in your stay.

Stayed in March 2024

Bed was a little soft

It far exceeded our expectations. The staff were friendly and professional

Stayed in March 2024

We have been several times to the restaurant before. They do need to change their menu more frequently. Also the prawn cocktail is not good. Pretty flavourless. It is quite hard to mess up a prawn cocktail but they manage it here. It is usually my go to starter but I wouldn't choose it here again.

We got an upgrade! It was a lovely room. The staff are all friendly and patient. The cocktail bar is wonderful and they make excellent cocktails, using the best quality and vorrect ingredients, no cheap substitutes. The bar staff are very friendly and knowledgable. The restaurant staff were very patient and helpful. The food was exceptional.

Stayed in March 2024

Nothing

Everything

Stayed in February 2024

Honestly, I can't think of a thing. Good job, GreyFriar's!

The breakfast, which was included, was huge and delicious. They had a complementary mini-bar. The bed was very comfortable. The carpeting, curtains, and bedding were sumptous. There were a coulple of restaurants, which were good. The front desk people were lovely and helpful.

Stayed in March 2024

We were unlucky to have a split level room with its own staircase, not good for an elderly couple. There were very noisy people in the adjacent room, but the staff responded immediately and moved us to a better first floor room.

Well situated with a car park. Friendly efficient staff, good lifts and dining room. When we reported a problem the staff responded immediately.

Stayed in March 2024

We stayed in Marcela Suite. It was amazing. The breakfast was exceptional.

Stayed in February 2024

The hotel needs some renovation because when we walk, the floor was making noises, but it is maybe because it is a historic building.

Very professional staff with clear explanations and a helpful hand. The hotel was fine, and the room was upgraded free of charge, but some things weren't working properly. Breakfast was delicious!

Stayed in March 2024

Nothing

The staff were excellent and very attentive The rooms are amazing and food was fantastic

Stayed in March 2024

The WIFI-signal in the room was a bit weak. All worked fine at the desk, but in other areas of the room the connection was not great.

The breakfast was excellent, the room spotless, big and very comfy.

Stayed in March 2024

Nothing

Great location/parking, great service, great room, great breakfast, overall, it was, err… great!

Stayed in March 2024

No bidet

Everything

Stayed in March 2024

That I had to leave:))

There is always a very nice lady at reception, not sure if she is the head of the staff, I forgot her name unfortunately. I visit every year the hotel for 5 years and always she have been nice , friendly, professional and very helpful.

Stayed in March 2024

I think that staff is not used to receive non English-speaking guest so they spoke very fast at first, but then we could understand each other fine.

They upgraded our room without additional cost, and we could enjoy a very pleasant stay, with all commodities available and a good breakfast offer, with lots of flavours.

Stayed in March 2024