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Reviews of Bournemouth West Cliff Hotel 3 stars

Durley Chine Road, Bournemouth, BH2 5JS, United Kingdom

#39 of 68 hotels in Bournemouth

Guests' Choice

Review score

Based on 3181 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.9

  • Location

    8.4

  • Facilities

    7.8

  • Staff

    8.4

  • Value for money

    7.3

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 27 April 2024

    8.0
    Nice stay at West Cliff hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I know it's probably the same with every hotel but £15 per day for parking seems a lot. Breakfast was ok, £15 per person also seems a lot especially if you don't want a full English cooked breakfast.

    Very friendly helpful staff Good facilities Good location

    Stayed in April 2024

  • Reviewed: 26 April 2024

    8.0
    A nice relaxed break, will certainly return to Bournemouth possibly this hotel.
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 6 nights

    poor quality pillows, not enough tea/coffee Offer to not clean and tidy room not enough. Some of the spa facilities should have been included.

    Breakfast excellent Room very good .. Shower excellent Location very good Facilities very good

    Stayed in April 2024

  • Reviewed: 26 April 2024

    8.0
    Lovely, would stay again
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The lift is still out so walking 3 flights of stairs was a killer. Parking was expensive but lots of road parking available

    The staff were very friendly at reception and in the spa. I stayed with my daughter and our room was very nice, clean, everything worked. The bed was so comfy. The bathroom looked brand new with huge shower, 2 sinks. Separate toilet.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Comfortable stay
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Clean and comfortable, good location.

    Stayed in March 2024

  • Reviewed: 23 April 2024

    6.0
    Will go back when lift working
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Lift was out of order and we were on the 3rd floor, little too far from town for our liking

    Helpful staff, cracking pool/gym Good breakfast.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    The lift was broken and we were on the top floor. Which made it very difficult for us as we are 76
    • Business trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool the sun lounge also the restaurant

    Excellent, Plenty, hot There were 4 jars with dried fruit in for my yoghurt I chose the apricot and it had small bits of shell in it

    Stayed in April 2024

  • Reviewed: 20 April 2024

    6.0
    Disappointing and poor value for your money
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms were a bit tired looking and were not too clean.

    The hotel currently advertises itself as having facilities for the disabled however their lift is not working and will not be for an unspecified period. There was no concession given in the price. Unhelpful management when this was stance was questioned.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    8.0
    nice venue comfortable good bed and shower
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    parking extortionate @£15 per 24 hours and this was the discounted rates for hotel guests

    location good lift out of ser ode during refurb but pre warned

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    I would rate the hotel between ok and good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    Its a functional mid range hotel

    Room only had one evening snack. Pretty run of the mill

    Stayed in February 2024

  • Reviewed: 14 April 2024

    7.0
    Was nice as I was there with my family so we made the best of it. Staff were very nice and friendly.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    No lift at the moment and the food especially breakfast was very limited not a lot of options

    The pool was nice

    Stayed in April 2024

  • Reviewed: 7 April 2024

    7.0
    Parking
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The parking .was 15£ per night and we asked about parking on the street and was told we can.. .but my daughter didn't ask about street parking ended up paying £30 for two nights They should tell people you can park on street to save money

    Kids loved the pool

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    For the price it cost there’s no complaints
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Definitely needs updating, and better cleaning

    Great location for town and beach

    Stayed in March 2024

  • Reviewed: 4 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Cheaper Parking also SPA was a little overpriced.

    Great location SPA was great

    Stayed in March 2024

  • Reviewed: 2 April 2024

    7.0
    Much better day 2 onwards
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The first night was poor as the concierge could not work the machine to get us into the room. Then the room was very small and the shower was not working as the holder was broken. When we spoke with reception, we got upgraded and the room was much better. It was difficult to find the men's bathroom downstairs.

    We got our room upgraded but only after a night. The facilities around the pool looked good.

    Stayed in April 2024

  • Reviewed: 31 March 2024

    8.0
    Everything needed for a short stay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    A bit noisy as family above were inconsiderate about jumping/dancing

    Friendly staff

    Stayed in March 2024

  • Reviewed: 31 March 2024

    8.0
    Relaxing and will recommend!
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Neighbouring guests are noisy. Have to pay the slippers.

    Clean and staffs were accommodating and very polite.

    Stayed in March 2024

  • Reviewed: 29 March 2024

    7.0
    Overall good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Had to wait for food to be replenished need to keep on top of requirements

    Breakfast was fine nothing special

    Stayed in March 2024

  • Reviewed: 24 March 2024

    7.0
    Great for short break
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very creaky floors!!

    Large spacious room,clean Located a short walk from front and center.suited our needs

    Stayed in March 2024

  • Reviewed: 20 March 2024

    6.0
    It was a good experience . Customer service was good and staff was polite
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    There was no access to the lift meaning we had to walk 3 flights of stairs. The only thing I would say was not great that was we had to pay £15 to park in the hotels car park. There was also work going on so was a strong smell of paint and banging.

    the food was lovely and the bed was very comfortable. The rooms were also clean and tidy everything you needed was there

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    I’d stay there again
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Beds a little small

    Lovely place friendly staff

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Ok for the price
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast. The cooked breakfast was minging. It is cooked, put into containers and left to go hard and dry. I was at breakfast at 7 each morning and it was all dry then!!

    Clean. Staff were superb.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Very good, nice spa area
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was too hot, hotel needs washing from outside, not pleasant to look at from outside

    Location, facilities

    Stayed in March 2024

  • Reviewed: 14 March 2024

    7.0
    Nice hotel to stay at
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 2 nights

    Our rooms were above the bar / restaurant so we could hear the music playing - not very good for a Sunday morning when trying to lie in. Lifts were not working for our trip. We did use the spa facilities but the Spa pools were out of action due to an accident by another guest - we had no reduction for lack of facilities nor did they offer to give complimentary robes which were £6 each to hire

    Staff were very friendly and restaurant food was good. Had a good range of facilities. We used the Spa and had nice treatments

    Stayed in March 2024

  • Reviewed: 14 March 2024

    8.0
    Would recommend this hotel highly
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Not a great menu for those requiring vegetarian or vegan options. Plus, it would be nice to having recycling bins for guests to use

    A really lovely hotel, staff are very kind and friendly.

    Stayed in March 2024

Showing 1 – 25

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