Toft Green, York, YO1 6JT, United Kingdom
#73 of 104 hotels in York
Guests' ChoiceBased on 9395 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
9.1
Facilities
8.5
Staff
8.9
Value for money
8.1
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 May 2024
Jacqueline
United KingdomAir con was warm and the room was hot
Great location and very good breakfast
Stayed in April 2024
Reviewed: 6 May 2024
Craig
United KingdomNo parking at hotel and very expensive NCP
Location
Stayed in May 2024
Reviewed: 5 May 2024
Iara
BrazilThe elevators of the building.
Nice stay, confortable, very quiet, good breakfast.
Stayed in April 2024
Reviewed: 4 May 2024
Neilts70
United Kingdomsome renovation work which started at 9am on the dot.
very clean and comfy beds
Stayed in April 2024
Reviewed: 3 May 2024
Mac
United KingdomBed was good
Breakfast was poor, only scrambled eggs.
Stayed in April 2024
Reviewed: 2 May 2024
Kevin
United KingdomWas expecting a larger than normal double bed and a bit squeaky
Nice size room, recently refurbished, so very clean and towels changed daily. Excellent breakfast included. Location perfect
Stayed in May 2024
Reviewed: 2 May 2024
Andrew
United KingdomSmall double beds and room taken up by the sofa bed when not needed
Location and clean and pleasant staff
Stayed in April 2024
Reviewed: 2 May 2024
Agnieszka
United KingdomAll fine
Nice pleasent place, close to railway station and just next to old city.
Stayed in April 2024
Reviewed: 30 April 2024
Paul
United Kingdomwaiting for breakfast
good location
Stayed in April 2024
Reviewed: 29 April 2024
Lorraine
United KingdomI thought the rate for a Sunday night was a bit steep. The telephone in the room was really dirty, but luckily for me, I walk everywhere with antibacterial wipes.
The room was quite spacious and the hotel location was very close to the railway station which was really handy.
Stayed in April 2024
Reviewed: 29 April 2024
Jeanette
United KingdomLoo roll was poor quality.
Breakfast was really good, rooms lovely, everywhere very clean. Very accommodating re: early check in.
Stayed in April 2024
Reviewed: 29 April 2024
Karen
IrelandThe bed was very uncomfortable in disabled room. Breakfast choice was good but quality not good and was not very hot.
The hotel clean, staff friendly
Stayed in April 2024
Reviewed: 29 April 2024
Marion
United KingdomNothing
Location was great. The breakfast was excellent lots of choice. Room was a good size and very clean.
Stayed in April 2024
Reviewed: 28 April 2024
Steven
United KingdomThe location was not perfect for us. The lady who checked us in was bordering rude Wouldn't stay again
The room was nice, breakfast was ok and it was clean
Stayed in April 2024
Reviewed: 28 April 2024
Ka
United KingdomThe staff during check-in. I was given someone else's reservation sheet when I had my own reservation. The WiFi will only connect to the incorrect reservation. My room was locked on our second day because the room was on the wrong reservation, payment couldn't be taken out, which I pointed out to the staff multiple times and was assured that it was okay. No one apologised for their mistake. No remedy for the situation. It was probably the worst case of denial of responsibility I have seen at a hotel. Btw, every single interaction with the staff at the hotel was not during peak hours. It was completely empty.
It was clean. Close to everything.
Stayed in March 2024
Reviewed: 27 April 2024
Judith
United KingdomWork men arrived at 7.30/8 am to do refurbishment work in our floor on our 2nd last and last day. We were not advised of this when booking very disappointed. We then had to walk through workmen to get to and from our room.
Location and breakfast was good
Stayed in April 2024
Reviewed: 27 April 2024
Natalie
United KingdomNothing
Close proximity to the station, friendly staff, quick check in, nice breakfast
Stayed in March 2024
Reviewed: 27 April 2024
Goodo2
AustraliaNothing
Within walking distance from train station and city centre. Bed was comfortable and shower great. Plenty of choice for breakfast which made good start for the day.
Stayed in April 2024
Reviewed: 26 April 2024
Elizabeth
United KingdomRoom wasn’t thoroughly cleaned every day. It wasn’t horrendous, but I did notice areas that were missed.
Close to the train station, good breakfast.
Stayed in April 2024
Reviewed: 25 April 2024
Susan
United KingdomPity no on site parking
Central and modern. Friendly staff
Stayed in April 2024
Reviewed: 24 April 2024
Donna
United KingdomBreakfast was excellent 😁 location was excellent room was great. Staff were very helpful and friendly.
Stayed in April 2024
Reviewed: 24 April 2024
Beynon
United KingdomNothing!
The room was squeaky clean and the towels / bed linen of an excellent standard. The room temperature was easily controlled and comfortable. Public areas were well maintained, and the hotel was quiet. The breakfast was generous and had plenty of variety. I particularly appreciated the fruits, nuts and seeds offered. The proximity of the hotel to the station and city centre was helpful, and being based in a less crowded area pleasant.
Stayed in April 2024
Reviewed: 24 April 2024
Elaine
United KingdomThe noise from the heating unit
Clean, tidy & everything we needed
Stayed in April 2024
Reviewed: 23 April 2024
Roger
United KingdomLocation was convenient. New refurbished room, clean and tidy.
Stayed in April 2024
Poitiers, France
Kas, Turkey
San Casciano in Val di Pesa, Italy
Dunkirk, USA
Venice, Italy
River of Ponds, Canada
Mandalay, Myanmar
Viña del Mar, Chile
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content