Unfortunately we ordered the curry for Tea on the Monday evening this seemed to be a warmed up meal as it wasn't very hot, and the naan bread was also over heated so it was dry and crunchy, so for £12. 95 we felt it was a little overpriced but it in no way impacted our overall impression of the hotel, nor would it put us off staying again

The breakfast was lovely, fresh and hot, good varied selection for everyone, the room was lovely and spotless, very spacious, very light and airy, staff were welcoming and polite, even housekeeping in the morning were polite when we declined fresh towels as we had plenty etc.

Stayed in May 2024

On returning one evening from the theatre at 10:30 the bar was closed!

Good location to city attractions and very clean ,staff friendly and helpful.

Stayed in May 2024

great location, clean, and quite spacious room

Stayed in April 2024

Reception could have been more customer friendly .

Location great . Very nicely refurbished liked the fridge in room lovely tea .

Stayed in May 2024

Breakfast was very average

Good location Good staff Good facility

Stayed in May 2024

Good location and price . Information about parking ( at multistorey carparks needs updating as it says to get a voucher for discount ) still on website which is no longer the case .

Stayed in April 2024

breakfast was very basic.

location was great, comfortable bed.

Stayed in March 2024

I did not feel it was walkable from the train station as advertised, but part of that was due to construction going on. The thermostat was locked at a maximum of 22.5C, which we found that chilly, but once we called down to Guest Services, they raised it for us.

The location was perfect for the Shambles and the City Centre. The Breakfast selection was the best I have ever encountered especially since it was included in the price.

Stayed in May 2024

Breakfast was delicious 😋, great choice, nice waffle machine

Stayed in May 2024

We were a little disappointed with the breakfast. Sausages were burnt. The hot food was not replenished and only remains left at 8am. Everything else was good. There were no vegetarian Sausages.

The room was very clean and quiet. Excellent.

Stayed in May 2024

Everything was perfect!

Always a lovely warm welcome when you arrive. The hotel is spotless and my room was too. A Really happy & relaxing stay.

Stayed in May 2024

Great selection at breakfast, all food was delicious. Bed was very comfortable. 10 minute walk to York Barbican. 5 minutes away from shops.

Stayed in May 2024

All good,but just wish they had porridge pots available for breakfast.

Great location, comfy bed, fridge in room, friendly and very helpful staff.

Stayed in May 2024

It was very clean and had a warm welcome on entry breakfast choice was good with lots to choose from

Stayed in May 2024

Nothing.. it was very good value for money

The location, the cleanliness

Stayed in May 2024

Would've liked more healthy options on the breakfast for example only two yoghurt choices, more fresh fruit

Breakfast was buffet style. Would have liked a little more fresh fruit choice. Room was ideal with seating area. Beds very comfortable. Located within easy walking distance of centre and tourist attractions

Stayed in May 2024

Nothing really.

The hotel was modern and clean, and in a good location. Breakfast was very good with a wide choice to suit all tastes.

Stayed in May 2024

Main area ie. reception, bar area, seating area was absolutely freezing. This was due to air conditioning being on constantly. Was also aware other guests were commenting unfavourably on this same matter.

Breakfast was good being buffet style. Drawback was only scrambled eggs on offer - no fried or boiled eggs. Breakfast items were not always replenished very quickly nor were used tables cleared as quickly as would be expected. Possibility may be due to lack of sufficient staff.

Stayed in May 2024

cooking of Breakfast food.

very clean well kept.

Stayed in May 2024

I didn’t like the shower area. It didn’t have a door and it was impossible to stop the water from getting out of the shower.

Property is at a great location and staff is extremely friendly.

Stayed in May 2024

I understand there were gluten free cereal options, but I couldn't see them on first glance after walking around the island. Perhaps clearer signage on what is/isn't rather than a sign saying 'please ask a member of staff' when there wasn't anyone around to ask!

I had to leave early morning and when I came down at 6:15am the breakfast had still not been served. There was no-one around to ask about gluten free (I am a coeliac) options which made me feel slightly anxious. The person on reception managed to eventually find someone in the kitchen to address my concerns and questions, but it meant I had to rush to eat my breakfast as I had a taxi booked at 7:00am.

Stayed in May 2024

Perfect location in the centre of the city, clean rooms and lovely breakfast

Stayed in May 2024

Lovely clean hotel in an excellent location. Staff were friendly and there was plenty of choice at breakfast 😊

Stayed in May 2024

The room was very clean but underneath the bed was not clean, nowhere to hang towels. Iron provided but no ironing board. The hotel was advertised on Booking.com as having parking but we had to pay an additional £45 to park a ten minute walk away.

Modern, up to date and location

Stayed in May 2024