Although it has had a refit some aspects look tired. No lunch in main hotel so went to golf club for basic options - breakfast was ok but main point is they appear under staffed albeit they do their best. I think it is mainly kitted out for the golfing fraternity

Great location

Stayed in April 2024

On our second night the buffet was a bit disorganised and food not so good

Rooms been modernised since I was last there and very friendly staff

Stayed in April 2024

The rooms were very dated and overpriced for the accommodation. The walks were also very thin and we were woken by the cleaners hoovering in the next room

The location was beautiful

Stayed in April 2024

Nothing really

Very good hotel been here before. Nice staff,

Stayed in March 2024

shower didn’t work consistently, room was a little dated, could have done with a couple of face flannels in the bathroom and a lick of paint

location is near to Hawkstone hall, comfy bed, friendly and accommodating staff. lovely food in restaurant.

Stayed in March 2024

Overall looking a bit tired outside. It is a huge property and interior has had some work - to do the whole building may not be cost effective

The staff were exceptionally nice. Particular credit to the head of reception who went out of her way to make us feel at home - thank you

Stayed in March 2024

Heating and shower in room pathetic. Like most post covid hotels looks tired and needs investment

Food very good considering limited menus and staff helpful

Stayed in March 2024

Boriing

View and history of Hawkstone Hall

Stayed in March 2024

Cold No dressing gowns or slippers provided

Comfortable beds

Stayed in December 2023

We stayed in a room with disabled access. My husbands wheelchair was too wide for the corridor doorways (fortunately he can take a few steps so we were able to overcome this). Also the corridor was quite narrow with angles which also made negotiating to the room a little tricky. However the aforementioned problems wouldn’t have been a consideration when the building was constructed many years ago! Once in the room the facilities were fine, the bathroom was roomy and appropriately equipped, and although the room wasn’t very spacious it was OK for one night.

Staff at check/in out were great. Had breakfast in dining area and staff were lovely, attentive and service was quick (but we were the only guests in restaurant)

Stayed in November 2023

Told different things on phone to at hotel

Lot of confusion about booking tables for dinner, phoned ahead and told no need yet on the day we had to book quickly

Stayed in November 2023

Price. Originally booked for two persons , including breakfast but arrived alone as a single booking and should have mentioned to check in staff but didn't ( my fault) so it seemed an expensive mistake at my expense. Hard to find. Disability room not what I was advised when booking ( last room available) so open shower.

Good breakfast. Plentiful parking /easy access to room from parking. Local staff friendly, helpful and pleasant.

Stayed in October 2023

meals

Stayed in September 2023

Room was difficult to get to, up and down stairs and confusing signage. Room was clean but not completely (dead flies on windowsill), door to balcony would only stay shut when using the deadbolt. Reception staff didn’t give full information about breakfast or check out, barely glanced at us when we checked out. Breakfast was a bit chaotic with untrained staff and one person who was rushed off her feet. Also full of golf parties

Lovely restaurant, friendly bar staff

Stayed in October 2023

The hotel was ok but we felt it could do with being painted a lot of the paint work was a mess in the corridors and carpet needed cleaning . The chairs in the dining room had stains on as well. I felt it was in need of a facelift. We had a disabled room , I wasn’t aware I had booked a disabled room but it didn’t matter. But as my husband has been a manager in care for over 30 years the first think he noticed was how high the towels, sink and mirror was any one in a wheelchair couldn’t reach. Also there wasn’t a blind at the window in the bathroom.

Idea location as we was at a wedding at Hawkstone Hall

Stayed in October 2023

Bedroom & bathroom did not feel clean. Bath tub had stains in it, resulting in me not showering as it felt unclean. The bed sheets had stains on them too

Amazing staff and great location for a nearby wedding

Stayed in September 2023

Nothing really

Very nice hotel, very nice staff, very clean.

Stayed in September 2023

Was attending a wedding at Hawkstone Hall and Gardens and was given a list of taxi numbers when we checked in as we knew it would be a late one. Unfortunately half the numbers didn't work or no avail taxis at the time we tried to pre-book. We had to walk a good distance back to hotel in the pitch black... Luckily our phone battery had just enough life left to get us back. Room was very dusty and lots of dead wasps/insects around the window sill. Quite noisy at night (thin walls and people in the corridor).

Lovely hotel with friendly staff. Food very good, and great breakfast. Comfortable bed however the shower wasn't powerful at all, but bathroom and room generally clean. Definitely a hotel for just the golfers rather than a nice retreat or short stay.

Stayed in August 2023

Rooms need a refresh

Location & breakfast

Stayed in August 2023

the Annex building we stayed in were in need of fresh paint. The rooms in the annex building went out to the car park and was noisier than we liked. the rooms in the main building were much better

conveniently located for a wedding we attended nearby

Stayed in August 2023

The only issue i had was the drinks prices i have paid less in expensive city center hotels. It wasn't just me who commented on this i heard a group of a dozen or more golfers staying at the hotel discussing amongst themselves about the drinks prices.

Room was a nice size very clean and comfortable bed. Breakfast was good and plentiful. The evening meal far exceeded my expectations It was cooked to perfection and very well presented.

Stayed in August 2023

Dirty teacups, lock on door to balcony broken so door not secure. Fire door in corridor left open so poor security generally

Room was ‘tired’ very creaky floor in bedroom, bed comfortable

Stayed in August 2023

The walls in the room are paper thin. I was woken at 1am by the loud conversation of a few gentlemen who had obviously retuned from a late session at the bar. I believe they were in the room behind mine. While they were not rowdy I could hear every word of their conversation which went on for half an hour. Other than this it's a nice place to stay.

Due to a mix up in booking arrangements at another hotel ( not their fault!) I found I had nowhere to stay. The people at the Holiday Inn Telford recommended Hawkstone Park. It was an excellent find at the last minute. Check in was really efficient, staff were lovely and we had a great evening meal which was reasonably priced. The dining area is really nice and the buffet breakfast was great. You could actually taste the food! I would recommend this lovely hotel.

Stayed in June 2023

not the best value for money, £160 for room only, a room without air conditioning is questionable

beautiful scenery and very friendly staff

Stayed in June 2023