We upgraded our room to an executive room and it was big but dirty. The window sills hadn’t been cleaned for weeks judging by the collections of dead flies everywhere. There was a soap wrapper behind the sink from a previous guest. The taps in the sink and bath hadn’t been cleaned properly. There was no plug for the bath although they did bring one when we contacted reception. The mirror in the bedroom was smeared. There was no bottled water in the room. The breakfast was okay but all the spoons in the tea cups were stained. I would not choose to stay here again as it was very expensive for a below average room.

The location

Stayed in October 2021

Sound baffle needed in the lounge/dining area. Hardly tactful numbering of the disability access room - number 101! Bathroom facilities not quite up to scratch : cracked toilet lid. Toilet too low!!! No grab rail on left side when sitting - needful on rising for someone who has lost the use of their right hand. Emergency cords were tucked away out of reach. Better quality toilet paper would be appreciated! Disabled clients may still keenly enjoy watching golf, especially in such surroundings! Make this room a premium showcase - you may have exprofessionals or similarly prestigious folk who now have some disability - especially since covid!

The pleasant, helpful and attentive staff The redesign and refurbishment - beautifully done, excellent furnishings and the grey carpet is a beautiful design. The dining and lounge space is very pleasing, and the smaller lounge has superb chairs

Stayed in October 2021

Breakfast could be better not a lot of choice

Stayed in September 2021

Food menu was very limited but was delicious.

Hotel has had a refurbishment which looks really good. The restaurant manager Richard was exceptionally pleasant, helpful and made us feel very welcome.

Stayed in September 2021

Didnt book breakfast as in comparrison expensive and reviews were low. Did not like paper cups in bedroom.

Deluxe room was spacious, well appointed, comfortable bed. Good pillows but always take my own just in case. Shower very good pressure & heat.

Stayed in September 2021

The bathroom shower door really grim - only needed a proper scrub with cleaner and limescale remover to get the brown limescale stains of the bottom of the shower door. A bit of a shame as otherwise a nice reasonably new modern bathroom. The food choice was not great and even simply food like a chicken burger and braised beef not great! We stayed two nights and when we returned to our room about 10.30 pm on our second night our room had not been serviced so no tea/milk etc for the morning, no loo rolls etc which is not good! The whole place is just a little tired and obviously the emphasis is on golf which is great and the golf courses looked immaculate. However as said previously lovely staff

Lovely room comfy bed, clean good sheets and generally the room was clean. All the staff were delightful and friendly and really great.

Stayed in August 2021

Quick check-in. Good sized room.

Stayed in August 2021

Check in could have been a bit more informative but they seemed short staffed & very busy when we arrived. Communal areas could have been cleaner. Inconsiderate guests making a lot of noise late at night.

Location was lovely. Breakfast was nice but still some restrictions on how the place functioned, so you got a breakfast box then could order any variations on full cooked breakfast. Dinner was excellent but only a small choice.

Stayed in August 2021

Could have done with a fridge, no room service offered but only a minor thought. Definitely need to pre book meals but understandable as a busy golf club and in times of Covid!

Very spacious and comfortable

Stayed in August 2021

room was small, extraction fan and heated mirror in the bath room did not work and window not able to open

evening meal was lovely as was breakfast, staff very friendly and helpful

Stayed in July 2021

Drinks were very limited because the machine for the draught beer had broke. What was there was very pricey. Bath was stained near the plug, and the room was boiling overnight.

Came down for a wedding, second receptionist we spoke to and housekeeping were lovely. Nice to sit out and watch golfers, location is very good.

Stayed in July 2021

There seems to be rather a shortage of staff in the most important areas Two days prior to my stay I phoned at least 6 times in an attempt to book an extra night There was either no answer or an answering service. I was eventually contacted the next day by which time I had used an alternative service On arrival having seen the room I had chosen I enquired about upgrading from a single to a double room only to be told they wouldn’t know until the NEXT morning how much it would cost!!!!!! Several other members in the group experienced similar problems when trying to book a golf buggy through the golf shop Finally I would advise that all billing is checked thoroughly as several members of the party had been overcharged

Satisfactory

Stayed in July 2021

I seemed to be the only guest who wasn't part of a golf party! (Not surprising I suppose as the hotel is almost on the golf course)

The hotel catered well for my dietary requirements (gluten-free) and the staff were very helpful.

Stayed in July 2021

Start earlier very expensive for what it was

Very good

Stayed in July 2021

Rooms were cramped and tired, sockets not working and dodgy lock to bathroom, bedroom window didn't open and walls paper thin !

Location and restaurant / bar areas

Stayed in June 2021

room poor needed npdating

dinner good

Stayed in June 2021

Difficult to communicate with. Mirror above wash aside didn'nt light?very poor light for make up etc. At night window above bath filthy. Light showed it up and cobwebs inside too!.No info. about breakfast times etc. Some very helpful staff though..lovely genue and see the golfing looks great. Thank you. We weren't on breakfast list!!! Lack of info. Couldn't change anythingvexcept through booking.com which was very stressful. Very expensive for a night's stay . Going to a wedding at tte Hall.couldn't book in in time for wedding. Not flexible so we had to come out of wedding and find you. What was phone for? No instructions?

Good help when asked. Good venue for golfing etc Good breakfast though no fruit or cereal.

Stayed in June 2021

Clean and comfortable. Surprised it’s only a 3 star rating, deserves more

Stayed in June 2021

Lovely room with comfy beds. Nice bathroom with good towels and plenty of hot water. Fan brought straight up for us when requested. Dinner and breakfast very good, generous and tasty. Great deal on Booking .com.

Stayed in June 2021

Disabled friendly throughout Very hello and friendly staff

Stayed in May 2024

Outside of the hotel looks a little tired but lovely inside.

Food good, room nice, clean and comfortable, all staff were excellent

Stayed in May 2024

Very noisy at night my room was along the outside by the car park other guests very noisy in early hours of the morning.

Easy access for me car parked outside room .

Stayed in February 2024

there was nothing we did not like

we only stayed one night and we were treated very well room was comfortable . breakfast was fresh.

Stayed in December 2023

The staff could not have been kinder to us. It's the second time we've stayed out of season with elderly relatives and the staff are outstanding at looking after us. And the dog! Food was also excellent.

Stayed in January 2024

Nothing

We had a great room and even though the hotel was virtually empty the staff were tremendous

Stayed in January 2024