First I would like to say the manager was so kind and helpful l had the afternoon tea and it was extremely disappointing, however the manager was fantastic and helpful and went the extra mile, I only brought it up because it was very negative but the staff made it much better so again great staff. Don't let it put you off!! Maybe just avoid the afternoon tea especially if you're on your own they seem to forget you're having afternoon tea and just grab what they have left over not good!

The staff are fab, the pool and sauna/steam room is so lovely, they were very accommodating to my needs when I needed to make changes fab!

Stayed in April 2024

No negatives.

Excellent breakfast. Quiet room/good night's sleep.

Stayed in April 2024

Breakfast

Location very good, breakfast buffet was cold and would not have passed legal holding temperatures

Stayed in March 2024

It was a little noisy as my room was located by the stairs. Not too much though, just noticeable, and not much the hotel could do

The room was a good size and decorated well. Felt relaxed.

Stayed in April 2024

I found the hotel through booking.com and rang them to ask about bringing my small dogs, and was told they have pet friendly rooms and if I booked then the receptionist will be able to pull my booking to ensure everything was okay and we were in a good room , the room was £89 booked through booking.com everything was fine until check out when I was given a £20 extra charge for my dogs while checking out there was other hotel guests around and i felt I didnt have a choice but to just pay it and leave rather than argue that at no point had anybody mentioned a extra fee , booking.com doesn’t have that as a extra and the receptionist I spoke to at point of booking never told me about it either , I understand why they would have the charge and if I was given warning of it during booking I wouldn’t have minded but I had 3 points of contact with reception and it was only on leaving was I given the charge is just left a bitter feeling towards the hotel, everything seems to be geared up towards extra charges , when checking in the receptionist was pushing the breakfast on us and said it would be cheaper if we booked it now than in the morning and there was a small bottle of wine in the room that said this is free to have at £8 a bottle so it makes you not know where it’s complimentary or an extra charge , when I book through booking.com and am told £89 that’s what I expected to pay if the hotel policy is to charge for pets you should be adding this as a option on the booking

Clean , modern , plenty of parking ,

Stayed in April 2024

Pillows really hard & flat .

Nicely renovated . Very clean and with good lighting . Was dog friendly so could bring my puppy for extra charge of £10 😁 Son enjoyed the pool facilities although jacuzzi not working . Front dest so helpful and friendly 😄

Stayed in April 2024

Only downside was the Spa jacuzzi was out of operation

Room was spacious, comfortable , clean and fit for purpose. Breakfast was plentiful and piping hot. Breakfast room was clean and Spacious . Excellent all round. As I was there for a Wedding, did not have Dinner , though Food could be ordered from the Room.

Stayed in March 2024

Nothing to dislike

Rooms are very spacious and clean. Facilities were great swimming pool and sauna great. Restaurant and bar area great. Location ideal for where we wanted to see overall great place.

Stayed in March 2024

Breakfast buffet area is too small and cluttered.

Location was quiet. Staff friendly and efficient. Everywhere was clean and fresh.

Stayed in February 2024

N/A

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Stayed in February 2024

Food was just OK. Breakfast was a buffet and could definitely be improved. Wasn’t visually appealing. Coffee from a machine made with UHT milk.

Most of the common areas have been upgraded as was my room. Room was spacious and clean.

Stayed in February 2024

Jacuzzi still not working.

The staff were fantastic, welcoming and very friendly, nothing was to much trouble and an asset to any business.

Stayed in February 2024

I wanted a small pizza. I cannot eat a 12 inch one. How about a half pizza?

Ham sandwiches with brown bread and mustard

Stayed in January 2024

Food that is GF and vegan; hash browns

Pet friendly Location Spa facilities Service in the bar - one lady (long brown hair) especially

Stayed in December 2023

A magnifying glass would have been helpful in the bathroom

The staff were friendly and welcoming. The room was amazing ! We stayed for a function and it was perfect

Stayed in January 2024

Bar staff quite inexperienced

We had an enjoyable stay

Stayed in January 2024

Perfect location, very comfy rooms. Breakfast choice lovely

Stayed in December 2023

Car park in poor state of repair

Friendly staff in the restaurant and bar. Quality of the food.

Stayed in December 2023

It’s a sham that the jacuzzi doesn’t work, and it was very difficult to change dates after our house move date was changed.

It’s a very convenient location. Nice facilities.

Stayed in December 2023

There was a party "Peaky Blinders" on the night we were there and unfortunately some drunks were still noisy in the corridor outside our rooms until 3.30 in the morning.Not a good night's sleep . Will check next time we book there are no parties.

Accommodation very pleasant

Stayed in December 2023

There were lots of renovations going on We were woken up by other guests who were very loud banging doors swearing and shouting

The Christmas decorations were lovely. Staff were friendly

Stayed in December 2023

Been here a few times always been great and the staff are lovely and helpful however this time the pool was cold! Never normally is but would still come again :)

Lovely clean warm welcoming rooms

Stayed in December 2023

N/a

Fantastic refurbishment- looks great

Stayed in December 2023

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Large, modern and recently refurbished room and bathroom. The food in the restaurant was very good, as was the service.

Stayed in November 2023