Needs a refurb . Gym and pool very very old and poor

Nice room and comfortable

Stayed in May 2024

Bed was very hard, think it’s a bit expensive for the car park to say how much we paid for our room.

Great location, breakfast was really good

Stayed in April 2024

N/A

It’s a lovely building in a great location.

Stayed in April 2024

Location and good facilities

Great facilities, bar staff very friendly and great location

Stayed in May 2024

I didn't like that at arrival we we didn't had towels in the bathroom, although after I discussed at the reception, they brought. Another inconvenient was that the cold water from bathroom was not working. To pay lot of money at a good rated hotel and you can't even take a proper shower because the cold water was not working... Another think that is unconfortabe is that in the room you don't have any bottle of water but keetle and tea bags, yes. It would be nice if they can provide.

The location was very nice, close to the beach. The hotel is as per expectations regarding the furniture and the cleanliness and the breakfast was verry tasty. Fresh and quality products.

Stayed in April 2024

According to the brochure handed to us, wi-fi was only free to paying customers if one was member or became a member of their loyalty programme. Only at checkout we found out that there is in fact a password to bypass this and access the wi-fi without having to enrol in their loyalty programme. I wish this had been made clear to us on arrival.

Very nice room with a superb view. The bed was very comfy, and the the size of the TV was as big as any I have ever seen in a hotel room. Having use of the swimming pool was very enjoyable. Friendly staff, and the breakfast was excellent value for money.

Stayed in April 2024

Our room was slightly too warm and view was at the back of the hotel over other rooms.

Hotel was immaculate, all main areas clean and fresh and all staff we encountered were great. Location is perfect and breakfast delicious!

Stayed in April 2024

Bed was a little uncomfortable, mattress not quite firm enough for me.

Great location. Friendly staff. Lovely breakfast with lots of choice. Parking on site a huge bonus

Stayed in April 2024

No Drinking water in the room Not enough milk sachets in room

Location was great, Room was clean & tidy. Was missing drinkable water in room. Hot water was coming out of the cold tap. Ran for a long time before cold water came out but didnt want to drink. Breakfast was amazing!!! Nice cookie on arrival.....good job my wife asked....didnt know you get one on arrival.

Stayed in April 2024

Lovely old building

Stayed in April 2024

service

location was great. Beautiful view during my breakfast

Stayed in April 2024

I couldn’t say anything I didn’t like

Beautiful hotel, amazing location. Very lovely staff

Stayed in April 2024

The room did not meet my expectations. There could be more amenities. I stayed for 5 nights. I could have been provided some goodies like mineral still water upon my arrival (only once towards the end did I get a can). Not everything was replaced on a daily basis (I wanted minted tea and chamomile- instead of just black tea which I do not drink), toilet paper or small towels (once none of these was added). I would have liked to have a mini fridge. This would have been of help. The room and the building looks in need of upkeep to make it look less old. At certain times the hotel was crowded and there were too many people waiting for the lift, especially when whole groups do check-in. Once I had to go all the way upstairs to the fifth floor at the end of a long conference day!

Breakfast Location Help I got at the reception, especially by Suzana. She was so willing to help and nice. Really lovely.

Stayed in April 2024

The coffee/Tea facilities in the room. We constantly had to request the refreshments. Not enough milk for the coffees and not refilled each day as expected.

Great location and breakfast. The receptionist who checked us in was excellent. So warm and welcoming.

Stayed in April 2024

The only thing I would say breakfast lots of choice however cooked buffet needs to be kept at a higher temperature was barely warm. Warm plates would also help.

Fantastic Location we booked a room with a sea view & balcony

Stayed in April 2024

Think about number of hotel guests and how this may affect breakfast ie quantity of food and seating of guests.

For some reason I booked a room for a person in a wheelchair, which we didn't need. No hooks on bathroom door for towels/robes etc. No shelf in bathroom for toiletries. Breakfast on Saturday morning was overcrowded and chaotic. Location good.

Stayed in April 2024

On arrival we asked about parking and were informed the multiple storey we parked in was ok, were given a code and paid £9 in the hotel reception, when leaving the car park we were told our ticket did not apply to the car park and had to pay £28. Total £37. On arrival only one lift was working and a group of 52 members of the Sunseakers club were waiting to use the one lift with luggage in front of us. The bar was packed with a wedding party and in the morning there was a queue from the breakfast room into the corridor, another log wait. Nice hotel but full to capacity and a lot of money for the experience.

Excellent room, excellent breakfast

Stayed in April 2024

There was a lack of storage should we have been staying longer. It took quite a long time to book in. The air conditioning in our room didn't work very well so it was too warm, did report this when we booked out.

Good location, room was comfortable, breakfast was good.

Stayed in April 2024

Had to keep asking to get room refreshed daily

Staff very quick to help withing issues that arise

Stayed in April 2024

Booking.com promised a teachers discount and then didn't deliver on it. Ignored all my calls and e-mails

Weather and Hotel was great, town was really interesting

Stayed in March 2024

Bathroom clean but shower and bath a safety hazard. Breakfast overpriced £22.50.pp Tap misses the wash hand basin. Would expect decent coffee served to the table with toast. Machines produced small half cup of frothy coffee cold and was out of service 50% of the time. Kids room looks like a token gesture.

Overall it was average.

Stayed in March 2024

The shower was not great, no medium size towels, swimming pool small and average, one side bed table missing, there were screws sticking out of the wall

Nice reception hall, friendly stuff, great breakfast

Stayed in March 2024

the facilities were very charming and with every service needed within, i would like to praise Lucy from the reception for being so kind and caring when i needed some help (and for wearing comfortable shoes hahaha)

Stayed in April 2024

Pillows a bit on soft side and when windy out side there was a whistle in window

Lovely room, comfortable bed and amazing large bathroom, and lots of hot water from powerful shower

Stayed in March 2024