Bedroom carpet stained, no coffee filter machine in room, extortionate drink prices in bar. Ridiculous car park price for less than 24 hours

Great location for the event I was attending

Stayed in April 2024

The fact that there was no mini fridge, although there were ice machines. No view at all!

Near to the venue we were attending

Stayed in April 2024

Toilet seat wasn’t soft closing or if it was it was defective

Excellent breakfast English continental cereal pretty much whatever you wanted Great location in central Cambridge

Stayed in April 2024

Executive lounge crowded.

Great location.Friendly staff. Breakfast good. Restuarant good.

Stayed in April 2024

At the booking, I requested a walk-in shower and early check-in if possible. I got a response about the early checking and was told that checking was at 4 pm, but I could leave my bags with the concierge if I arrived early. Nothing was mentioned about the shower, so I assumed that was a possibility. On check-in, the concierge took and parked my car, and I was given keys to the room. Unfortunately, the room came with a shower over the bath! When I spoke to the check-in staff, they advised that all the rooms had a bath with a shower over. Later, I tried to use the shower but found the bath narrow, and this left me standing on the curved edges of the bath, which was uncomfortable, as I had recently had knee operations. Coupled with the hair in the bath well!!! Later, we tried to use the TV. While they had a large number of pay per view films to watch as well as catch-up TV channels. I had to log into any of these to use them. I noted the lack of Disney+, Prime and Netflix. Undaunted, I tried to connect the smart 65" Samsung TV to my Samsung Ultra. Alas this was not possible. We did notice that there was only one easy chair in the room so fir my wife and I to spend any time in the room ment that we had to sit on the bed. At breakfast on the first day we enjoyed a great breakfast but found the coffer from the push button machine poor. After asking the waiting staff we there brought two lovely cups of coffee from the expresso machine in the bar area. On the second morning, this was unfortunately not possible until we asked the second waitress whom we able to help. Also at breakfast on the second day the fresh watermelon taisted as though it had been cut the day before, was soft and not of the standard I expected. All in all our wedding anniversary break, had been let down by a few details that took the edge off a romantic weekend getaway.

The room was spacious, and the bed was comfortable with lovely bedding. The TV was a good size. Breakfast had a great choice and was mostly fresh apart from...

Stayed in April 2024

We chose this hotel because of the various fish dishes on the online menu. This menu was not available when we arrived and looking at the hotel menu there was only one fish pasta dish. Advised it was a seasonal menu no longer available but still showing online. We couldn’t change our plans and find someone else to eat as we had tickets to a show. We were also given a food discount card when we checked in. 20% off food for residents. We ordered some starters at the bar with our drinks and gave our room number to add to our bill. The staff did not ask / check for our discount card being we were residents. When we checked out we queried the 20% discount not being applied and the receptionist was a bit surly and just said that we should have shown it at the time of ordering although this does not state this on the card and we were advised it was too late to apply the discount. We didn’t really feel that this was fair, helpful or caring. I like to eat my evening meal where I stay so I don’t think I will book to stay here again sadly.

Lovely large bedroom and fantastic location.

Stayed in March 2024

A few times I have been the heating in the rooms had not worjed

Bright clean and spacious

Stayed in April 2024

We missed having a small fridge in our room. Which we’ve had at other Hilton hotels. It felt really cold in our bathroom. There was no heated towel rail.

Pleasant hotel. Well situated. Friendly, very helpful staff. Excellent breakfast and evening meal. The hotel and our room were both clean. We had a comfortable bed.

Stayed in April 2024

Breakfast - there was a fantastic choice of breakfast available and plenty of it too Room - the room was great with 2 double beds, very clean and facilities in the room were just what Location was perfect for our visit, would definitely stay again

Stayed in April 2024

Our room was a bit tired. The bed was ok but softer at the sides than the middle. Didn’t use the shower but the bath I took was the worst I’ve ever experienced, even in much, much cheaper hotels. Hot water a trickle, gave up after about two inches and sat in it and froze. No shower gel in the container, and placed too high to reach from the bath. Really old, frayed shower curtain, which is rare in modern hotels. Especially one that cost us over £600 for two nights. Also the obligatory valet parking is an absolute pain and very expensive. Hilton you can do better.

Location is in the city centre, but it’s weird having to take two lifts to get from street level to the rooms, as one (or an escalator) goes from street to reception, then you have to take another one to the rooms. There is no escalator down, hence two lifts. This is because the hotel is part of a huge parking complex and basically has no ground floor. Guess you trade convenience for a city centre location.

Stayed in April 2024

A/C did not work, forgot to mention this when checking out but not happy with the amount I was charged considering we could not alter the temperature

Breakfast, view, comfortability

Stayed in April 2024

It was incredibly noisy from 9:00 p.m. to 5:30 a.m. with party goers yelling and sining all night long.

Lovely room, clean and bright.

Stayed in April 2024

We received our wine when we almost finished our evening meal despite reminding the staff. Bed not made daily. Coffee cups not washed up. Suspicious stain on floor around base of the toilet in the bathroom.

Car valeting. Great selection at breakfast. Reception very welcoming and helpful.

Stayed in April 2024

The hotel has seen better days and could use a refresh but it's still comfy and ok for a short stay

Nice location, friendly staff, great breakfast

Stayed in April 2024

Value of money, price with no breakfast was too high campare with room type.

Staff and location , comfy bed

Stayed in April 2024

car parking is expensive

breakfast is good, location excellent. Rooms are upgraded and excellent

Stayed in April 2024

The reception on the first floor might be off putting for folk with disabilities. But other than that there was little we disliked.

The staff, the location, the room

Stayed in April 2024

Nothing

Location

Stayed in March 2024

Great location, nice hotel

Stayed in March 2024

restaurant, location

Stayed in March 2024

Overpriced restaurant

Comfortable and nice location

Stayed in March 2024

Not the hotels fault, parking was a public parking we used which was too good for money however there were a few homeless people sleeping near the car when we left in the morning

Location and comfort

Stayed in March 2024

It was all good apart from the shower pressure wasn’t fantastic. Sadly the fire alarm accidentally went off at about 10.30pm which woke me up as I was beginning to sleep…somehow my children slept through it - it was loud! The hotel were very apologetic.

Amazing location in the centre of the city, very helpful and friendly staff, decent facilities on site including restaurant and bar and comfortable room for a family of 4.

Stayed in March 2024

I had one small issue with the shower drain but I reported it using the Hilton app and the staff addressed the problem the same day. I did need an electrical power adapter for UK electricity to charge my phone and laptop. Not a big deal but I’ve noticed that some hotels have this built in.

The check in process was easy and they let me check in early. The location was good. It was about a 45 minute Uber ride from Stansted airport, which was pretty good. There is also an option to take a train from Stansted airport to Cambridge.

Stayed in March 2024