Nothing, was great

Room really modern with great lagoon view Spa was so beautiful (although £35 each despite being a hotel guest)

Stayed in April 2024

No light in the toilet and when I mentioned it they could not replace the light bulb because apparently there was no 'engineer' on site. I nearly just went and purchased one myself - but stopped short on that - its a straightforward job to replace a light bulb.

Staff were very helpful and hospitable - but I would have preferred table service and freshly prepared food.

Stayed in April 2024

Not as clean as I would expect for a Hilton , bathroom facilities not the best . Privacy screen didn’t provide any privacy. Restaurant over priced

Staff were fabulous and lovely hotel

Stayed in April 2024

No bath, only way we could get a bath was to pay extra. We had already paid a lot of money! The toilet is just behind a glass door! With a further privacy screen which is glass. Everything can be heard and shadows seen.

Setting is beautiful, fridge in bedroom bonus! Shower was decent.

Stayed in April 2024

Modern clean and excellent food. Everyone very helpful. Will definitely return one day

Stayed in April 2024

The spa area could be bigger.

Modern, clean, nice designs, including colourful seating & well thought out. Great staff, shout out to chef Awais & waiter Ben, both gave exceptional service.

Stayed in April 2024

The toilet was very small and open plan in the bedroom

Very modern, spacious rooms. Extremely helpful and welcoming staff

Stayed in April 2024

The room was too hot and we couldn’t control the temperature

Clean, new and friendly

Stayed in April 2024

The young male receptionist was quite rude and passive aggressive, did not make me feel welcome and made me wait till the very minuet of check in, despite other customers checking in early... found this very disappointing, all other encounters with other staff were great. Only other issue was the TV, despite being a smart TV could not use any of the apps, which was disappointing and would have added to my stay.

The room was phenomenal, really comfortable bed, good facilities and spacious room. Spa facilities were amazing, good value to add on to your stay, views were gorgeous from the outside pool and the staff are lovely.

Stayed in January 2024

The spa staff were unapproachable and unhelpful made us feel uncomfortable on arrival at spa reception so we left

Great hotel great rooms great location modern clean and welcoming reception staff were superb - as were the restaurant staff / the food and ambiance was superb and hotel hospitality service was very good

Stayed in March 2024

Breakfast on the first day wasn’t great-they were understaffed, there was hair in the food as well. However this was greatly improved on the later days of my stay.

Room was huge very clean and lovely,

Stayed in March 2024

All staff were super helpful and friendly. The spa was amazing and very reasonably priced. Very clean.

Stayed in March 2024

No biscuits or hot chocolate in the box by the kettle.

Most beautifully location, the rooms were super modern and lovely beds

Stayed in March 2024

Great staff and breakfast

Stayed in March 2024

Nothing.

Good size room and facilities.

Stayed in March 2024

I did request balloons as it was my partners birthday and did not recieve this. I did also book as it was pet friendly and once I booked I found out there was an additional fee for this making it quite expensive.

Lovely location, with stunning views. Liked how stylish the rooms were with smeg kettles and fridges, bed was also very big and comfy!

Stayed in March 2024

Restaurant manager came across dismissive, restaurant staff forgot about us part way through our meal leaving us for 45 minutes after we asked for a dessert menu. Not a very welcoming experience

All front of house hotel staff were great, room was nice and spacious. Restaurant food was amazing.

Stayed in March 2024

Spa too busy

The staff were brilliant and they upgraded me for a very reasonable fee. The spa was very busy and dofficult to book but staff were good

Stayed in March 2024

All good

View amazing 🤩

Stayed in March 2024

Restaurant food was average for an expensive price. £5 for room service for guests paying to stay is unreasonable

Location, spa next door,

Stayed in March 2024

Rather than a bathroom we had a toilet cubicle, a shower cubicle and a sink within the room. I've not experienced this before and it felt odd. Also, there wasn't much storage space, no wardrobe just a clothes rack across the room with a few hangers and one drawer.

The staff were very good (John in the restaurant, Sam and Fin behind the bar); worked hard, friendly, chatted to me and my daughter. The fridge in the room was good and spacious enough to have drinks in there. Everywhere was very clean. The bar was a nice welcoming area. The hotel is only 15 mins or so from Zip World Betws-y-Coed and, when it opens at the end of March 24, Zip World Conwy is opposite the hotel.

Stayed in February 2024

its ridiculous to advertise as pet friendly but charge £50 for a dog to stay for one night, it is ridiculous to advertise as having a pool but having to pay £30 per person to use it! it is totally unacceptable

great beautiful location with a lovely local pub to walk to which served excellent meals and good selection of beers with a coal fire, excellent facilities, very welcoming staff the comfiest bed !

Stayed in February 2024

the room was too cold

The breakfast was good - quality and choice

Stayed in February 2024

Price of food.

Location.

Stayed in February 2024