Reviews of Hilton Reading 4 stars
Drake Way, Reading, RG2 0GQ, United Kingdom
#8 of 32 hotels in Reading
Guests' ChoiceReview score
Based on 2276 hotel reviews
8.3Score breakdown
-
Cleanliness
8.9
-
Comfort
8.9
-
Location
8.4
-
Facilities
8.6
-
Staff
8.8
-
Value for money
8.1
-
Free WiFi
8.0
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 20 May 2024
Bonard
United Kingdom1 review8.0“Tv was really the only source of irritation.”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
Tv could have a list of programmes, and information about them.
1 Room very comfortable. TV rather awkward to use. Breakfast good.
Stayed in May 2024
-
Reviewed: 19 May 2024
Julie
United Kingdom5 reviews9.0“All staff were helpful and went out of their way to ensure our stay was perfect”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
Buffet menu overpriced but breakfast menu was perfect
Stayed in May 2024
-
Reviewed: 18 May 2024
Mensah
United Kingdom3 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Queen Room - Mobility Access
- • Stayed 1 night
- • Submitted via mobile
Not really
The room was absolutely cleaned
Stayed in April 2024
-
Reviewed: 11 May 2024
Steve
United Kingdom39 reviews1 helpful vote8.0“Great hotel, comfortable room but disappointing breakfast.”- • Business trip
- • Solo traveller
- • Queen Room - Mobility Access
- • Stayed 1 night
- • Submitted via mobile
Breakfast presented a very wide range of choices that were good quality but hot items were not kept hot and staff cleared my table (twice) whilst I left my food to get more coffee.
Friendly staff. Beautiful hotel. Spacious bedroom and very comfortable bed.
Stayed in May 2024
-
Reviewed: 5 May 2024
Ashley
United Kingdom11 reviews8.0“Excellent service! Great staff and very comfy! Expensive menu!”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Very expensive! Caesar salad with hallumi and glass of wine £30!
Clean and tidy! Welcoming! Great staff!! Very comfy bed!!
Stayed in May 2024
-
Reviewed: 5 May 2024
Sarah
United Kingdom52 reviews6 helpful votes8.0“Now we have to pay for parking?? I will reconsider my venue when visiting my family.”- • Leisure trip
- • People with friends
- • Queen Room - Mobility Access
- • Stayed 2 nights
- • Submitted via mobile
The check in was poor. I explained that my two grandchildren would be joining me for breakfast and where should I pay for that. The lady said I could pay at the restaurant the next morning. While having a drink at the bar I asked a member of staff the same question. She explained that if I paid at reception it would cost £15.50 each, and if I paid at the restaurant it would be £20 each. Why didn’t the check in girl tell me that??? I had breakfast as part of my deal but to pay £15.50 each for a 5 and 7 year old was very steep.
The swimming pool was fab and the staff there were excellent. The bed was very comfortable, but just wish I could have opened a window at night.
Stayed in May 2024
-
Reviewed: 2 May 2024
Scott
United Kingdom3 reviews9.0“Lovely ,food, spa, rooms , but don’t see where you’ve got to pay for parking if your staying in the hotel”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
Location
Stayed in April 2024
-
Reviewed: 1 May 2024
Yasemin
United Kingdom4 reviews1 helpful vote7.0“Pleasant”- • Business trip
- • Solo traveller
- • Twin Room
- • Stayed 1 night
Location
breakfast
Stayed in April 2024
-
Reviewed: 29 April 2024
Lama
United Kingdom20 reviews9.0Superb- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
- • Submitted via mobile
The children are allowed to access the health club all the time, we went to relax after seven in the evening and babies were there with their parents. Such facilities should have time restrictions for children below a certain age (seven years) to avoid the noise and allows the other people to relax.
The staff are very keen to help , clean specious room.
Stayed in April 2024
-
Reviewed: 23 April 2024
Charlotte
United Kingdom4 reviews9.0“Acceptable business stay”- • Business trip
- • Couple
- • Queen Room
- • Stayed 1 night
Was given a connecting room and there was more noise carry from the connecting door than desirable. As business hotels go it was all fairly standard/fine. Gold card comes with "free" premium wifi but wasn't given details of how to use it.
Got passed to second person as first couldn't check me in but second person did it fine. Room perfectly pleasant. Deluxe room decent size. Got concierge to book a taxi next day and arrived in fair time. Breakfast staff helpful and efficient.
Stayed in April 2024
-
Reviewed: 15 April 2024
Ashley
United Kingdom30 reviews1 helpful vote8.0“Nice venue, convenient for our needs”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
Sadly controls for the TV in the room were not working properly - after 10 minutes of trying eventually gave up but not a major issue for our stay and therefore didn't bother reporting it at the time.
Booked as convenient for running the Reading Half Marathon. Room was very clean, staff helpful and friendly and good food available in the restaurant.
Stayed in April 2024
-
Reviewed: 15 April 2024
Sam
United Kingdom25 reviews2 helpful votes9.0“Nice location great bar area”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
Breakfast is a bit expensive and we arrived for the half marathon and was told that we would have some food and drink at the reception area. When we asked in the morning they said it was there at 5am and now it was £9 for a bag of water with a cereal bar. The receptionist wasn't super friendly either. I forgot a hair brush and they didn't have anything behind the reception spare and the shops are not close by.
Lovely pool area and the rooms are clean and comfy
Stayed in April 2024
-
Reviewed: 2 April 2024
Julia
United Kingdom36 reviews1 helpful vote9.0“Modern, clean, spacious and quiet.”- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 3 nights
On a complicated road system around Reading. I don’t see how you could visit this hotel without a car, yet you have to pay parking. No local amenities because the hotel is on a housing estate. The piped music was monotonous and sleep inducing in all the public areas and corridors, and went round on a loop so you heard the same monotony repeatedly. Apparently, they are sent a disc by a company and have to use it.
Spacious, clean, modern hotel in quiet residential area. Lovely gym and swimming pool. Majority of customers are adults.( We had no children in our group.) Very courteous staff. Excellent quality and choice at breakfast. Evening meals acceptable quality but not restaurant standard.
Stayed in April 2024
-
Reviewed: 1 April 2024
Andrea
United Kingdom9 reviews1 helpful vote7.0“Convenient to amenities.”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
Being told on arrival that we had to pay for parking which was not detailed when booking the hotel.
Local to all amenities.
Stayed in March 2024
-
Reviewed: 23 March 2024
Janine
United Kingdom1 review1 helpful vote8.0“Great staff, lovely clean hotel”- • Business trip
- • Group
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Mattress in my bedroom needed to be changed due to huge dip, TV turned itself on and off I was really quite disappointed with being charged to park, even though I was a guest I know that this is New to this particular location But I feel that it is unnecessary and unwarranted
Perfect location for the training centre we was attending Warm welcoming staff that were extremely helpful
Stayed in March 2024
-
Reviewed: 21 March 2024
Rochelle
United Kingdom16 reviews4 helpful votes9.0“Very good and would return!”- • Leisure trip
- • Group
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
None . Liked the hotel
I didn't get to use the pool or other facilities so can't comment on those.
Stayed in March 2024
-
Reviewed: 21 March 2024
Nuno
United Kingdom3 reviews7.0“Good”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
Paying for parking
Stayed in March 2024
-
Reviewed: 18 March 2024
Gurmukh
United Kingdom11 reviews1 helpful vote8.0“Nice shower head was issue”- • Leisure trip
- • Couple
- • Twin Room - Mobility Access
- • Stayed 1 night
- • Submitted via mobile
Ok
Ok
Stayed in March 2024
-
Reviewed: 16 March 2024
Ferenc
United Kingdom6 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Queen Room
- • Stayed 1 night
The room was ok but the breaky was super👍
Stayed in February 2024
-
Reviewed: 13 March 2024
Richartd
United Kingdom27 reviews8.0Very good- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
V good bteakfast
Stayed in March 2024
-
Reviewed: 10 March 2024
Tamsin
United Kingdom6 reviews9.0Superb- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
- • Submitted via mobile
All good
Beautiful breakfast Comfortable room Lovely pool and facilities
Stayed in March 2024
-
Reviewed: 4 March 2024
Bicker
United Kingdom6 reviews1 helpful vote8.0“Great location superb breakfast staff fantastic”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
When booking back in January parking was free however on arrival I was made to pay an additional £20 what left a bad taste in my mouth going away feeling I was robbed and had no choice but to pay
Breakfast was exceptional room was very comfortable and all staff were very friendly
Stayed in March 2024
-
Reviewed: 4 March 2024
Baldev
United Kingdom5 reviews8.0Very good- • Business trip
- • Couple
- • Queen Room
- • Stayed 1 night
Car parking charges
Stayed in March 2024
-
Reviewed: 29 February 2024
Paul
United Kingdom33 reviews7.0“Nice hotel staff good”- • People with friends
- • Queen Room
- • Stayed 2 nights
- • Submitted via mobile
There was a wedding on one night noisy and not well behavioured
Pool sauna restaurant location
Stayed in February 2024
Guests also reviewed these properties:
-
Hotel DonatoTorre Faro, Italy
-
Hotel OnixViseu, Portugal
-
Mercure Abbeville Centre – Porte de La Baie de SommeAbbeville, France
-
Hotel Villa LauraFiuggi, Italy
-
APA Hotel Sendai Kotodai KoenSendai, Japan
-
Garden CottageWeem, UK
-
Summit Naldehra Grand Resort & SpaShimla, India
-
Kaminu Backpackers HostelLima, Peru
