Cleanliness could be in proved

Location

Stayed in May 2024

Only 1 teabag between two people Shower wasn’t very clean, grouting was mouldy, plug hole grill was black with mould

Roof was quiet and bed was comfortable

Stayed in May 2024

I’d say it needs an update. The furniture in the room was alittle tarnished and parts of the decor were a bit poorly kept. That sort of stuff doesn’t bother me if I have a bath and a comfy bed I’m happy.

The room itself was spacious and I asked if my room had a bath which they made sure to assign for me. This made a huge difference to my stay.

Stayed in May 2024

The room didn't have any views to anywhere. It wasn't cheap for such a location. I think future customers should be forewarned if they are booking into this room. The room had a feeling of being in a bunker with no access to sunlight albeit a comfortable one.

Located in a short distance from the earl s court underground station and in a nice neighborhood. The hotel is a grand old building. Our room was at the lower ground floor. We had to walk through a long corridor that reminded me of Doom video play to reach out room. Our room had a view to a small and featureless court at the bottom of a deep recess. The room was fine, comfortable, clean and with modern facilities. Because of the location, the room was dark even when all the lights were on and in the morning. My suggestion is that the lightening should improve, the small court refreshed with some plant boxes and the carpet on the corridor needs to be refreshed/ renewed.

Stayed in April 2024

Stood on a ‘staple-like’ bit of metal, on the first day, near the bed, so not vacuumed as well as it should have been. Would have preferred an extra pillow but none available in the cupboards. No plug points around the bed. Only two by the dresser. Windows not very soundproof… could hear noise and voices from the street. Shower gel not topped up sufficiently.

Great location, for access to tube station. Helpful staff. Comfy, big bed. Change of towels, every day, was a nice surprise. Bed was made every day.

Stayed in May 2024

Small bed. Lack of diversity in breakfast

Location. Good breakfast. Services

Stayed in May 2024

Nothing

Room was extremely clean and very spacious

Stayed in May 2024

There was nothing that I didn’t like.

Breakfast was great, everything you could possibly want for breakfast. Bed was very comfortable. Staff were very friendly and helpful. Great place to stay.

Stayed in May 2024

I like everything really

The breakfast was really good

Stayed in May 2024

The staff was unfriendly

Clean and the street the hotel on is pretty.

Stayed in May 2024

The wifi keeps disconnecting in the rooms and they only provide free water bottles on the first day snd then you get charged for them if you request .

Excellent location 2 minutes walking to tube station and near to restaurants and shops , the staff were very friendly . I will definitely come back again

Stayed in April 2024

One morning we had breakfast n the hot food was cold barely lukewarm.

Stayed in May 2024

- Wi-fi signals were extremely poor. All the time we were using the WiFi of the nearby hotel which was free. - Housekeeping staff entered the room twice using their own keys without knocking and without checking if the guests were inside.

- Staff was extremely polite and helpful - Food in the restaurant was halal and excellent - Rooms were equipped with microwave and fridge, which was very helpful. - Several halal food restaurants were nearby at a walking distance.

Stayed in May 2024

The TV in the room didn't work but was sorted out.

The staff were very helpful and friendly. The dinner was very nice. My husband wasn't keen on the breakfast but mine was lovely.

Stayed in May 2024

Our room was quite small, even though we’d paid for a superior double. There are only two electrical sockets in the room and one USB charge point. This is not enough. The light switch system is confusing, with some switches doing nothing! Breakfast is very limited for vegans and vegetarians. I’m vegetarian and the only thing I could have was cereal and bread based products. I don’t eat eggs so the cooked breakfast available to me would have been baked beans, tomato and hash browns. Also there is no soya/oat etc milk readily available but it was brought to me when I asked. Service is very slow, although the staff are helpful and pleasant.

Staff were friendly, the rooms clean and it was a great price. The location was perfect for our trip to the Royal Albert Hall and the station is just at the top of the road.

Stayed in May 2024

The bar was closed when we returned from the concert!

Very friendly staff, good location, excellent breakfast.

Stayed in May 2024

There are things that need fixing: hangers, toilet paper holder, fridge (doesn’t get very cold. Windows need cleaning.

Stayed in May 2024

The tv is out of date and not digital and needs to bigger for the room . Tv was small needs to bigger for that size room

I like the room

Stayed in May 2024

Small rooms

Cleanliness, good location

Stayed in May 2024

There was a bad stench as soon as you entered the corridor on level 4 and in our room 418. Very disappointing. Otherwise all was good and clean. Thank you.

Convenient location to public transport, restaurants and shops.

Stayed in May 2024

The air conditioning wasn’t switched on until we asked but it was working correctly when we returned to the room.

Location perfect for our trip, friendly staff, very clean & tidy. Rooms well thought out, great to see a close up mirror in bathroom. Great to have a dressing table with plugs and mirror with light. Very pleased with the room.

Stayed in May 2024

N/a

Good breakfast. Helpful reception staff. Thank you for accommodating our late check out request. This was appreciated. Good size room. Good location for our trip.

Stayed in May 2024

Breakfast could be better. It was standard basic.

Location and cleanliness. Staff including duty manager were very polite and helpful. I recall exceptionally helpful staff- Desmond , Raka and Abdul who made this stay easy and hassle free.

Stayed in April 2024

Rooms a little small but ok for our 2 night stay

Convenience to earlscourt tube station which is on the picadilly line for Heathrow Airport

Stayed in May 2024