Nothing major. The green light in the alarm system in the room is too bright and the room had a green glow, which means the room was not in darkness, which is important to me.

It was true to its advert. This hotel had everything we needed. Very friendly reception, they are very helpful.

Stayed in March 2024

The staff were excellent kind and attentive. The room was nice , clean and had all what we needed. A lovely touch from the staff was to make up the bed with a lovely heart and rose petals for our anniversary. It was lovely and much appreciated.

Stayed in March 2024

The lift was not working

The people, the place, the service

Stayed in February 2024

Nothing

Great location, really helpful staff, comfortable room

Stayed in March 2024

The reception staff were really nice and very helpful. But the waitress at breakfast by contrast was quite abrupt.

Very clean and in a good location. Breakfast good. Asked if we could have an upgrade as special occasion and they kindly obliged.

Stayed in March 2024

On the two occasions I decided to have breakfast…The scrambled eggs at breakfast were not nice and creamy , tased somewhat powdery and the bacon was extremely oily and slightly underdone.

I enjoyed the quiet.

Stayed in March 2024

Perfect stay

Close to tube station, shops and various takeaways and restaurants. Exceptionally clean. Staff were friendly and welcoming. Bedroom clean, spacious and comfortable. Plenty of choice for breakfast, fresh pastries, fruit, meat and cheese. Cereals and cooked items.

Stayed in March 2024

I had a very cold night as I didn’t understand the heating/air conditioning instruction and I had no heating in my room. When I reported this in the morning I was told I could have phoned the night staff and had it adjusted from a central control room. I will know for a future visit!

Very clean and smart interior. Very kind and welcoming staff. An excellent central location for my needs.

Stayed in March 2024

Poor housekeeping and reception staff not understanding English correctly, which caused misunderstandings

Location is perfect. The house keeping was very poor and our room was not clean. Some of the reception staff are not fluent in English snd did not understand requests. The concierge was fabulous. He provided an outstanding service . Good value for money but house keeping is poor.

Stayed in March 2024

We had everything we needed at the hotel and its location very convenient

Stayed in March 2024

No water given after the 1st day and housekeeping not properly done. Bedsheets should be changed at least after 3 days. I had trash on the table that was not taken out for days. Food I had eaten.

The proximity to places was great.

Stayed in March 2024

The room could benefit by having a chair so you could sit down. Also you could not open the curtains to see the day light.?

Location was good, easy access to central London. The staffs were welcoming, it was clean. Had the basic facilities.

Stayed in March 2024

No lounge or seperate leisure room Gym could do with update

The breakfasts were very good

Stayed in March 2024

Breakfast staff not organised

Good location and friendly staff

Stayed in March 2024

The staff was friendly and accommodating, and the cleanliness of the room, including the bedsheets, was commendable. However, there were a couple of issues that affected my stay. Firstly, I noticed that the air in the hotel felt moldy, possibly due to rogue walls hidden behind the wallpaper. This was a concern for me, as I value clean and fresh air quality. It would be advisable for the hotel management to address this issue and ensure that the air circulation in the rooms and hallways is improved. Secondly, the room was quite noisy. I could hear the sound of water running loudly from the drain, which was a bit disruptive. Additionally, the walls seemed to lack sufficient soundproofing, as I could hear noises from neighboring rooms, such as sneezing or doors being opened. This affected my sleep. I must say that the bed was comfortable, and the room was clean. The friendly and helpful attitude of the hotel staff was also a positive aspect of my experience.

Stayed in March 2024

N/A

Excellent stay - staff are super friendly - room was incredible - the breakfast selection was great too!

Stayed in January 2024

Nothing that affected my stay.

Good location, close to the tube. The superior room was excellent.

Stayed in February 2024

As i had a large medium bed, they should have stated this was 2 single mattress put together and not one big mattress, this was very uncomfortable for myself, also having air on on would create a loud buzzing noise which would take an hour for noise to go off.

Superb location every thing where it should be

Stayed in February 2024

Beds uncomfortable

Stayed in February 2024

I liked everything about the property.

Very close to everything. Nice serviced rooms great breaky

Stayed in January 2024

being on the ground floor

lovely clean rooms, close to amenities.

Stayed in February 2024

Iron leaked water. I agreed a 12 o clock late check out then got disturbed twice with people walking in after 11.

Friendly check in staff. Good breakfast.

Stayed in February 2024

Everything was perfect.

The staff at the front desk were amazing. Check in was super quick.

Stayed in February 2024

Breakfast buffet food was not hot and should really have been in covered tureens. Extra charge for latte and cappuccino.

The location was perfect for our stay. The room was good, comfortable bed.

Stayed in February 2024

The wi fi ever since we have been coming is not great. I had a conference call and could not complete it, even from the business centre.

Great location, super staff, and amenities great. Also used the restaurant as I always do, and it was really very good.

Stayed in February 2024